ACS has not been unfriendly to me. The contrary has been my issue. I recently experienced a con job. A friendly worker promised that she had just negotiated a truly income-sensitive payment plan for me and told me to go ahead and send in payments. I got intimidating letters from the lender! When I called back to clear things up, there was NO record of the supposed agreement, NO record of ALL the faxes I'd exchanged back and forth with this girl.
I had been lied to, and nobody is accountable.
I thought I was insane.
Later I heard NPR and New York Times reports of just such tactics. I had not imagined it. ACS pulled this on me.
At this time I am still trying to get a truly income-sensitive payment plan. My experience with student loan administrators is that they would rather you continue racking up rather than to allow you even ten dollars less so as to meet a truly income-sensitive level so a student can repay their loans.
Obama's supposed legislation to bring relief is not going to do so. He has left these sharks firmly in control of the administration of the loans, so these experiences will continue to happen to borrowers.
ACS is a scam syndicate and a disorganized institution of harassers. I'm a victim of identity theft which took place through a US BANK via the internet four years ago. Someone in September of 2006 somehow got my SSN, a past address and phone number of mine, my full name, my parents name, and was able to take out a 5500 dollar loan in my name with that info alone. They didn't even have to forge my signature! And this fraudulently accepted loan went undiscovered until early 2009! ACS bought that loan from the US Bank a year and a half ago, and have been sending me bills ever since. As of today, I've had to request my THIRD fraudulent loan affidavit form to prove I do NOT owe them or anyone else that money, and ACS claims the first form I filled out never made it back to them. The second form I requested (after finding out MONTHS after sending the first affidavit back to them) was never sent it to me! So, I figured for the last eight or so months that they must have found my original affidavit form, and were investigating the fraud. But I was wrong to assume that.
I feel as though ACS doesn't want to (or won't) admit they bought a loan from a bank stupid enough to give away money to any 'ol crook with a stolen SSN and the dexterity in their hands to click on an "I agree that I am who I claim to be" e-signiture. It's sad, but true. Just the click of a button on US Bank's online master promissory note web page, and you can claim to be ANYONE. So I get the feeling I'll never see this third affidavit form I requested because ACS doesn't want to deal with my problem, and this identity theft will NEVER be solved. Hell, the original culprit will probably get away with the whole thing even if I do prove my case (assuming ACS actually throws me a bone here.) Meanwhile, the ACS loan sharks will continue to harass me for the money that I don't owe, all because they're too ###ed or purposefully trying to lose paperwork... especially their affidavit forms that could make them forfeit their precious Interest amount! I refuse to pay for a loan I never took out. I refuse even more to pay Interest on it. But at the same time, I'm tired of this run-around, and might just stop communication with them, never pay a cent, and hope it just disappears.
Called me 10 times in the last 2 days. They say they are from
ACS Consolidation Service, they are not. ACS is for student
loans. They probably told me this because they ran my SS# and
information and thought I would believe that they were
legitimate. When you ask them a question they just keep reading
a script. They do not speak english very well. I asked for a
phone number, their address, and their names. They gave me some
very generic english names like Danny Johnson and Phillip Brown
even though they speak with very heavy eastern accents. They
would not give me a specific address, they just said they were
from NY. A supervisor got on the phone and said when I lived at
my old address I had taken out a loan on the internet. He began
repeating my full SS# and references that I had put down. I
never had taken out a loan on the internet but I had applied for
one. Apparently my information is not secure and now some scam
artist has my personal info. Learn from my mistake- don't ever
put yourself in this position, never give out your personal
information on the internet even if you are in dire straights as
I was. These people won't stop and now I have to worry about
identity theft as well.
It is not so simple to fight a bank. The forensic audit co. and real state lawyers are in business to make...
Have called r/t getting my form to get my taxes done however am told I need to go to a site to get the info however all the information I have for the site keeps telling me that I have incorrect information and will not let me get needed information----ALL I WANT IS A FORM FROM YOU TO GET MY TAXES DONE---just send me one--never had a problem before but now that my loan is all paid off you are giving me problems---WHY?????
Recieved an email from www.acs-education.com stating they were my student loan lender and in order to recieve...
I am new to having ACS as a servicing agent for my student loans. Over the past 8 years I have been making regular automatically deducted student loan payments to Panhandle Plains Student Loan Center in Canyon, Texas. As of 18 Sept. 2009, ACS is taking over the servicing of my loan. I did not receive notification of this transfer from either PPSLC or ACS. Furthermore, ACS instituted a policy on all loans from ACS to not start automatic deductions for accounts identified as being "pre-paid", i.e. I've been paying more than my minimum payment for years and my next due date is not until sometime in 2011. I believe this is a covert action on the part of ACS to put people into non-payment status in an attempt to garner more profit for themselves in interest charges and late fees at the expense of college graduates just starting their careers. My experience with ACS is only 36 hours long at this point and I'm already asking around to find out which Federal agency has oversight responsibility for the companies that service guaranteed student loans. My advice to anyone with ACS is to check your account statements regularly and communicate only through certified mail with a return receipt. Obviously this part of the financial sector didn't learn any lessons over the past 12 months and is staffed with crooks and theives.
My husband & I submitted a IBR (Income-based repayment) application to ACS on July 20, 2009. ACS received the...
I have had the same experiences with acs as many of you. My loan has just changed hands from a local company to this acs - education. Not only am i having the same problem wherein i made payments to my prior loan company that acs does not show, but now current payments i make to acs don't even show on my account! I guess you need to make your payment a full week or two early to avoid late charges.
Their customer service is horrible. I called to express concern over my payments not showing, and they would not answer a single question. They wouldn't even give me a guarantee that i would not be charged late fees due this situation being out of my control (Like i wanted to have my loan switched to acs and without my knowledge) .
If this continues i will be filing complaints thru any avenue possible. . . Bba, district attorney, ftc, anyone who will listen to me. I'm sure they will be better listeners than this sh** a** company. . .
I paid my consolidation loan off in July 2008. Over 3 months later I started receiving bills from ACS stating...
According to the Fair Credit Act a creditor is not to call your work if you tell them they cannot call your work. ACS seems to think they have the right to. Not sure why they continuously violate the law thinking they are in the right to call. I think someone from this company should seriously look at the Fair Credit Billing Act and quit breaking the law. If you are from this company reading the complaints about yourself you should know that when you call a business after the person you are trying to reach there tells you to quit calling you are breaking a federal law, which means you can get massive fines for doing so. Each time you are recorded doing this you can have a violation for each call that you make to that business. Since I work for a corporate company who has zero toleration for this I'd say they are in some serious trouble. Just to let you know ACS, I reported you to the BBB and OCC. I was told to keep track of your every call, and since my company records each call, you have no standing ground in court should my company decide to take you to court for harassment.
I would like to say that I have had, and am currently having, poor experiences with ACS-education. Their...
Like others who have complained, I sent in my March, 2009 payment per usual, through my Wells Fargo Bill Pay...
In the middle of March I received a call from ACS stating that my payments for Jan and Feb hadn't been...
ACS takes their time when opening your check that you sent them. They do this so that they can charge you a...
My school loan changed hands multiple times--so many times it became confusing. Eventually, it ended up with AFSA, that then changed its name to ACS.
I never missed a payment, I never made a late payment, and I never took out an unsubsidized loan.
One day I looked up my account online and discovered close to $200.00 in unsubsidized interest listed as owed. I called the company and I wrote to them. After multiple phone calls and multiple different reasons provided as to why that debt was on my account, the last explanation provided was that they did not know why it was there because it was there when they took over the loan, thus I had to pay it. I wrote to them again, sending a registered letter they had to sign for, outlining the problem and my interactions with their company, disputing the debt, instructed them to provide an explanation in writing and that the interest be removed from my account.
I received one letter telling me they would investigate the problem and get back to me. Illegally, I never heard from them again. They continued adding interest to the unsubsidized interest. Eventually, I paid them $500.00 that I never owed them but I paid it when I paid off the loan in a large lump sum because we were buying a home and I wanted a perfect credit score. When I paid it, however, I included a letter telling them why I was paying it and that I still disputed the debt.
ACS never bothered to contact me, and they took their sweet time posting my final large payment so that they could charge the federal government more interest on the subsidized loan before they closed the account.