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4.3 6505 Reviews

YouTube Complaints Summary

29 Resolved
1190 Unresolved
Our verdict: If considering services from YouTube with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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YouTube reviews & complaints 1238

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2:59 am EDT

YouTube youtube

My complaint to you-tube is that when i mark one of my videos private and leave it once i Unprivate the video it shows up as if i just recently uploaded the video which takes away from the authentic time and history of when i created the video, this can be a MAJOR problem for my subscribers and channel viewers because it'll make one of my classic videos one of the most recents and it takes away from my timeline and also deletes my record of what i've done before and uploaded ahead of time .

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5:13 pm EDT

YouTube purchase movie

I purchased a movie on Youtube.com; however, I cannot watch it using Google Chrome Cast. I do not understand why this would happen considering it originally allowed me to watch 20 minutes of the movie on Chrome Cast. I certainly would not have purchased the movie if I thought I could not watch it on my television using Chrome Cast. I want my money refunded.

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2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube breach of uk copyright law/political bias

YouTube has today closed accounts supportive of Scottish Independence, after the BBC, alleged copyright breaches due to videos on these channels showing clips from BBCNews and other programmes.

Pursuant to the Copyright, Designs & Patents Act 1988, it is lawful to use copyrighted material without the permission of the original creator, for the purposes of discussion, and news reporting. The irony is, if this law did not exist, then the BBC itself would be severely compromised in its ability to make news programmes.

You should be aware that the BBC has a vested interest in seeing these channels closed down, 1) Because the videos therein show numerous example's of the BBC's bias against Scottish Independence 2) The BBC has a financially vested interest in the UK state remaining as it is, versus Scotland becoming an independent state.

The videos in question comply with UK law in respect of copyright and fair use, and by taking this action YouTube opens themselves up to accusations of politically motivated censorship and breaches in human rights law in respect of free speech.

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John Nicolson
, US
Jul 28, 2018 3:09 pm EDT

YouTube has today closed accounts supportive of Scottish Independence, after the BBC, alleged copyright breaches due to videos on these channels showing clips from BBCNews and other programmes.

Pursuant to the Copyright, Designs & Patents Act 1988, it is lawful to use copyrighted material without the permission of the original creator, for the purposes of discussion, and news reporting. The irony is, if this law did not exist, then the BBC itself would be severely compromised in its ability to make news programmes.

You should be aware that the BBC has a vested interest in seeing these channels closed down, 1) Because the videos therein show numerous example's of the BBC's bias against Scottish Independence 2) The BBC has a financially vested interest in the UK state remaining as it is, versus Scotland becoming an independent state.

The videos in question comply with UK law in respect of copyright and fair use, and by taking this action YouTube opens themselves up to accusations of politically motivated censorship and breaches in human rights law in respect of free speech.

I agree 100% with this and UTube should look into this.

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K
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube please remove all videos about it is okay to have a peodophilia orientation!

Yes, there is a movement that wants to make pedophilia a socially acceptable sexual orientation and classification. However, I am beyond strongly diametrically opposed to this movement and its supporters. I am also going so far as to say why are these individuals even allowed a platform to express their deviant sexual preferences!

I have a very strong opinion and an outright moral, social, psychological, and otherwise unmitigated rejection of this movement and everything that it stands for; and those individuals who are allowing this movement to present this evil, sick, and severe mental disordered based propaganda. As someone who understands human development and know that children don't have the ability to consent to sexual intercourse with an adult, so why is this even a "real" topic to be discussed. What is the motivation for presenting this disturbing viewpoint!

Do we, as a society talk about why it should be okay for children to be allowed to drink alcohol with adults even to the point of intoxication? There are many deviant views in our society and these views should NOT even be entertained. I have worked with many children who have been sexually abused and I can tell you it destroys some people forever there is NO coming back.

We as a society, CAN NOT allow the movement to try and normalize this form of deviance. This is the definition of anarchy. I am all for certain instances of free speech, but when someone else 'so-called rights' infringes on the rights of the others we need to shut them down. To use a very trite but true example, we can't go into a movie theater and shout fire. It is illegal and so should this crime be!

You do great things, but this is NOT one of them!

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11:03 am EDT

YouTube removing infowars live stream. I stopped using facebook because of the censorship. I guess I have to leave the internet all together.

You removed info wars live stream. Who stupid idea was this! When will you learn to stay out of politics, religion, race and sex issues. Let people make up their own mind. You will fall like Facebook has if you don't change your course. You must remain in the center not left or right of issues. Everyone can tell you lean left, STOP IT! Get your head out of your [censored]. Or we Americans will look somewhere else for our entertainment.

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3:10 pm EDT

YouTube ad

Why am I see rt wing bullsht on a music talk video site.
PragerU is not a University, Credible, or Selling a product. Just inaccurate rtwng [censored].. That anyone over the age of 12 finds offensive.

I was about to share a "What Makes This Song Great" youtube video, when I was violated with an ad spewing RightWng single sided Bullsht.. I happen to have lived in one the "Socilist" Scandinavian countries being falsely represented. I'm 60 and well traveled, picking out American Rt [censored] is simple. To younger viewers however? You are part of the Propaganda that stoke 8T on WMD & gave us the worse HC system in the developed world. I blame you. Not the religious freaks selling hate.

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6:57 pm EDT

YouTube posting wrong film on youtube channel

Addis film and latest aradafilm channnel in YouTube, the movie they actually post and the poster they show in the channel is different.
They post old movie but the show the poster of new movie.
False advertising, they get viewer by posting wrong video poster and when you click and view the videos, it's 10 years old. They using false movie to cheat ppl, youtube may not know that because this movie is in Amharic.
I was waiting someone to stop them. They use popular actors picture for the viewer to start watching the false movie they posting in the YouTube channel.
Please stop them!

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4:55 pm EDT

YouTube renting movies

I paid the 3.99 for HD movie rental and when I started my rental period it doesn't have HD as an option. I tried to reload the video which didn't fix the issue either. I find this completely unacceptable and you just sold me a service that you did not accurately provide. I have a 1080p 144hz monitor with a gaming rig completely past the standards of stream one HD movie. Either refund my money or fix the issue.

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7:26 pm EDT

YouTube ads

Good evening. I have a question about the amount of Ads per video you Show.
Because lately Ive been interrupted every 2-3 minutes on videos with less than 15 minutes of durations which is painful to see.

I understand Youtube is business and ads are a must. But as a costumer I feel disrespected about seeing 7 - 8 ads per video.

Im just one person, and maybe you may think Im insignificant, but Im pretty sure a lot of people feel the way I feel, and this situation is so annoying that Im willing to sacrifice the variety and wide of youtube for another website less abusive towards its costumers.

Believe when I say thousands feel like me and will start -Youtube on their searchs.

Love, Ikkarus.

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2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YouTube youtube programming format

Stop integrating clips of guerillas and monkeys into the videos, feeds, and clips of African Americans on YouTube. Whenever I access footage of Black people, the aforementioned animals appear. It is not coincidental. Stop, stop, stop, stop, stop your not so subtle racism! This kind of behavior is just mean and disgusting and belittling to all people of color. YouTube should be a vehicle for change as far as racism is concerned. Stop the hatred!

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Update by user1873906
Jul 20, 2018 4:33 am EDT

Stop integrating clips of guerillas and monkeys into the videos, feeds, and clips of African Americans on YouTube. Whenever I access footage of Black people, the aforementioned animals appear. It is not coincidental. Stop, stop, stop, stop stop your not so subtle racism!

Update by user1873906
Jul 22, 2018 5:46 am EDT

I apologize for the misspelling of gorillas and the duplicated clause but, unfortunately, this site does not have an editing feature.

Update by user1873906
Jul 22, 2018 5:08 am EDT

Stop integrating clips

Resolved

No steps have been taken to resolve my complaint against YouTube.

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W
6:29 am EDT

YouTube online website memberships

hello ]

while using something like the email [protected]@yahoo.com or [protected]@gmail.com i made videoss for youtube while living at pasa alta manor in pasadena by impact and the mtv rehab

all of my videos were stolen and all of the video materials

they have been defaced and altered people are using subliminal messages with my songs and other techniques copyrights i filed which were stolen i have no records

can you help me i want all of my work on pages for me

i won't go into how i was tortured and raped for 9 years in and out of comas while i escaped a stalker during this while he claimed i was married to him in a coma

I had an AT&T online account using youtube in pasadena california from the ymca or pasa alta manor or pasadena residential care where i was checked into by the man who would drug me with his insulin till i would die for 2.5 days weekly 2 x while i was raped waking up to make art

at least contact my current email

[protected]@gmail.com

thank you

benjamin erik miller "morse"

;-(

please respond to this email -- [protected]@gmail.com

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Update by Warren Worthington
Jul 13, 2018 6:30 am EDT

91o19 i think is my zipcode or something idk now i'm off venice and 5th avenue in los angeles

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W
11:58 pm EDT

YouTube google youtube

I let my women use my card trying to help her get utube for her for one month your company took 9.99 from my account but it never said the transaction went threw said it would not accept it and she never got utube and this was taken on June 25th I want my money returned to my account immediately .also it's not right for this site take all my numbers of my card which now will cost me money to get new card from bank .my name is Wallace Fisher phone number is [protected] my women sherry Fisher has qlink phone number is [protected] this was the phone she was trying to put it on .so hope to see my money on account soon my bank is state bank in escanaba Michigan 49829. On my bank statement it reads 6-25 for the date and google YouTube [protected] ca. amount is 9.99

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Update by wallace fisher
Jul 13, 2018 12:09 am EDT

This already wrote on top of this page I want refund as your company took money with no verification of getting it for my women sherry Fisher she used my bank card and used all my numbers to my card and got nothing on bank statement says I'm Wallace Fisher on bank statement it says date 6-25 google you tube [protected] ca I need my money put back immediately thank you Wallace Fisher phone number [protected]

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9:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube sexually titillating front page content while browsing via phone

When I open youtube website via phone, the contents on the front page is sexually titillating but when I open the website via computer, it is not. Are different staff members moderating the display contents on website via computer and phone? Why the sinister motives? Are you aware of the consequences, or is it precisely why you are doing it? If you have any conscience left in you, please pull yourself together and take the right actions immediately. Thank you.

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2:31 pm EDT

YouTube youtube tv connection issues and pathetic customer support

I subscribed to you tube tv to watch FIFA world cup. Other options were available at similar cost - unfortunately i chose you tube tv. Connections have gone down during matches - and no one is available at customer support to help. All options to reach them are conveniently inaccessible.
"Request Chat - Get immediate support" is unavailable. Request callback ends with "unfortunately we cannot take call at the moment, plz try us again soon". The email reply is not helpful - comes several hours later and says we are experiencing outage . This is outrageous. you tube is not capable of managing its network issues?

I cannot even get in touch with them to discuss the issue.

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2:22 pm EDT

YouTube swearing

Why do you demonetize swearing in videos? You made one of my favorite youtubers stop swearing and you've really started to piss me off. I don't care if 'children are exposed to the language' the channels that swear aren't aimed towards young children in the first place! If you really want to "protect" children from a couple of words in the english language, then put a filter for kids under the age of 12. OR create an optional filter for those who don't want to see certain content.

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11:50 pm EDT

YouTube youtube, llc

The kids were watching videos about horses when at the end of video a Russian horse was showcased and then the picture of the man with a hard on showed on the screen. Myself and the kids were floored at the pornographic site that appeared as the video ended. This is a terrible idea that a service provider who has catered to many families has the audacity to allow serious flaws in the coding structure. We are disturbed and worried that YouTube should allow publishing of pornography in some horse videos.

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12:05 pm EDT

YouTube cryv

Why are you allowing an advertiser that is so blatantly hateful be on your site. I keep trying to not see it but you keep showing it.
You jersey and ad for CRTV and van you tubers over non hatespeach calling it hate then let these ads run on their remaining content. I am very offended by this ad I lease find I way to prevent cryv ads from showing when I mark I don't wAnt to see they are hateful

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Philip Buchet
, US
Jul 08, 2018 1:05 pm EDT

Video ID / sCPN PUG61PgxdU / DV5R 6BNF ZYGR

How can Youtube take money to let those [censored] spew their calumny ahd hatred?

A
A
Alicia Marie Case
, US
Jul 07, 2018 8:00 pm EDT

lol I came on to complain about the exact same thing, glad i'm not the only one upset by this.

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11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube youtube tv

I was excited to test your new TV service when it debuted in early 2017 only to quickly find it was lacking - I immediately cancelled and posted a critique. Now, some 16-17 months later you have reportedly fixed most if not all of those early mistakes. I therefore decided to give it another try. If it tests out OK then I'll suscribe. However your service will not let me access you 7 day trial - I seems to know I tested it in the past. If you do a (claimed) major upgrade why can I not retest it when the old service was not up to par? If the new service is as good as you say then I will suscribe - if not I will immediately cancel. But why should I pay $40 to try it - this should be try before you buy?! If you've really improved your service then you should be more than happy to have it tested - again.

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10:16 pm EDT

YouTube https://youtu.be/okkdfynx4zy

The above link is a white noise generator. I don't kind watching an advertisement at the start of the video. Or viewing your banner ads. Or answering your surveys.

Please. Stop. Loud. Advertising. Starting. Halfway. Through. A. [censored]ing. White. Noise. Generator.

Normally I wouldn't be too irate, however as i've just been woken up halfway through a ten hour video by a [censored]ing old el paso advertisement (which im so poor I can't afford to buy anyway and seeing as I didn't get to eat last night... I'm pinning that on you guys too.) put the advert at the start. Or the end. Do not wake me up during rem sleep for your [censored] advertisement.

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7:22 pm EDT

YouTube strikes on firearms, political channels and more

It is not fair to content makers who abide by your ridiculous guidelines to still have strikes on their accounts. If they are within your very strict perameters for what they can show please let them make their videos them being targeted for account strikes by your moderators because of their political beliefs or hobbys they choose to share with there viewers is uncalled for and unfair. If the viewers are watching their content and no harm is coming from it there is no reason videos should be taken down. Reworking of your guidelines for the sake of your platform is required if content creators are not showing viewers in appropriate content, how to illegally install modifications to they're firearms or other unlawful acts they should be allowed to make their content and post it on your platform. Peoples voices or the spread of information will not be stopped simply because of account strikes there are other platforms that can be utilized just as if not more effectively than your own. It's in your hands to stop the migration of content creators and viewers I sincerely hope that you change your views against the limitations on political and firearms channels as well as the others falling victim to unreasonable account strikes and lesson the restrictions on said content creators. Thank you for your time and please at least consider the suggestions above.

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YouTube Customer Reviews Overview

YouTube is the world's largest video-sharing platform, with over 2 billion monthly active users. It offers a vast array of content, including music videos, movie trailers, educational videos, and user-generated content. The platform has become a go-to destination for entertainment, education, and information.

One of the most significant advantages of YouTube is its accessibility. It is free to use, and anyone can create an account and upload videos. The platform is available on desktop and mobile devices, making it easy to access from anywhere. Additionally, YouTube's search algorithm is highly advanced, making it easy to find relevant content quickly.

Another positive aspect of YouTube is its community. Users can interact with each other through comments, likes, and shares, creating a sense of community around shared interests. The platform also offers features like live streaming and community posts, allowing creators to engage with their audience in real-time.

YouTube's monetization options are also a significant advantage for creators. The platform offers several ways for creators to earn money, including advertising revenue, sponsorships, and merchandise sales. This has made YouTube a viable career option for many creators, and has led to the creation of a new industry around influencer marketing.

Overall, YouTube is a highly valuable platform for both creators and users. Its accessibility, community, and monetization options make it an excellent choice for anyone looking to share or consume video content.

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Submit your complaint by clicking the 'Submit' button.

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Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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