Menu
YouTube Customer Service Phone, Email, Contacts

YouTube
reviews and complaints

YouTube's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.youtube.com
www.youtube.com

Learn how the rating is calculated

4.3 6505 Reviews 1219 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

YouTube complaints 1219

ComplaintsBoard
M
6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube Advertisements during videos that are not advertisements

Other music videos are inserting themselves into playlists under the guise of 'advertisements'. Not only that, the one that appeared today starts immediately with the F-bomb. Right in front of my baby daughter.

This occurred today 02/02/2021 at 11:30 UK time GMT.

In between play time, feed time, nap time etc. I use a 'Hey Bear' playlist for my 10 month old daughter while I work. Or 'Blues Clues', or some other similar play list (like 'Super Simple Songs'). She loves all this.

What neither of us love are the _very_ long interruptions during play time that are not advertisements, but have been inserted into the playtime as if they are. I'm talking about entire music videos five minutes long. I'm even talking about pitches for real estate or investments that are _an hour_ long. Heck, I've even more than once seen some cartoon floating meditating yak guy with new age music in the background who amused me for ten seconds until I saw the length of the 'advert' was an hour!

So while most of these are annoying, a line is absolutely needed when I suddenly get a woman prancing about inside a cube singing some poor effort at R&B by kicking off the lyrics with the F word in front of my very young kid, and while I'm working at home.

If I look at the 'WHY THIS AD?' info, Google tells me it's due to the time of day, the video I'm watching, and my location. This is bull. None of these three bits of information relate in the slightest to this music video. By the way, the video in question is YONAKA, Seize the Power.

"Woke up this morning
I feel so f***** important"

Thanks. Very empowering. Go you.

If you need adverts to subsidise your service, fine. But stop pushing propaganda, other people's agendas and other people's (unfiltered!) entire music videos into our playlists. My daughter loves the video playlists we've got for her but I can't risk subjecting her to this rubbish any longer.

Desired outcome: Immediately end this nonsense.

Read full review of YouTube
Update by MattA
Feb 02, 2021 6:48 am EST

The video being watched while Yonaka's music appeared was this one: https://www.youtube.com/watch?v=t1MuOLT5UmI. It's Hey Bear, a video for babies, featuring animated dancing hearts. Related at all?

Hide full review
ComplaintsBoard
S
9:00 pm EST

YouTube Right to self expression

They are infringing on my right to self expression, as in the following link https://www.justice.gc.ca/eng/csj-sjc/rfc-dlc/ccrf-ccdl/check/art2b.html
I would like to make a complaint and possibly take legal action. They are blocking me from all comments or erasing all of my comments regarding things going on in our world. Every human has a right to free speech and it should not be infringed upon due to corruption and fake pandemics.

Desired outcome: YouTube closed down.

Read full review of YouTube
Hide full review
ComplaintsBoard
T
1:15 pm EST

YouTube Promoted advertisement

Due to not trusting Google I have revoked as many permissions as I can possibly revoke in regard to targeting advertising and use of my data by Google and now since I have done said action, unsafe and disgusting t adverts are being shown to me and my teenage family members on YouTube. The screenshot I included is the worst one so far and I am beyond belief youtube and Google have allowed filth like that.

Desired outcome: Sanctions placed on Google until unsafe scam adverts and pornography shown in them is completely taken from allowed adverts.

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
W
1:41 pm EDT

YouTube video sale

Today, Jan.29th 2021, having the choice to "rent" or "buy" a video on youTube, I have bought the video, but don't seem to be able to download it. To my understanding, to "buy" means to own it, so as I now own a copy of this video, I would like to have it on my computer !

Desired outcome: I would like to be sent a download link

Read full review of YouTube
Hide full review
ComplaintsBoard
P
7:03 am EST

YouTube Commercial advertising

Hello, I'm writing in because I love using YouTube, however nearly every ad that shows is ironically animal agriculture, Sonnys BBQ or McDonalds Big Mac, or some other GARBAGE planet killing animal slaughtering commercials, and they are not pleasant for a house of vegans. I ask that someone somewhere address this connection between people who love animals and people who love to eat them. I truly am disgusted by most of the ads I see then using YouTube. Thank you for the consideration and I hope to see an improvement in my YouTube experience.

Desired outcome: Remove animal agriculture ads/ slaughtered animals from vegan owned YouTube accounts.

Read full review of YouTube
Hide full review
ComplaintsBoard
H
8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube banned video

I was watching a video on YouTube by Dr. Tom Stanton only to have it banned in the middle of the video. The man is an MD providing objective information related to Covid "vaccines" that I find useful in my risk assessment. I would appreciate you not substituting your ideologically motivated judgement which pales in significance on all levels relative to my own for making decisions about my heath and safety. I suggest you adhere to the principle enshrine in the 1st Amendment of the Constitution. If you do not know what that is I suggest reading it.

Desired outcome: stop banning videos you do not understand or agree with

Read full review of YouTube
Hide full review
ComplaintsBoard
R
4:12 pm EST

YouTube Can't access youtube

On 1/20/2021, upon trying to log into youtube (through our bookmarks),
the page appears, however, nothing can be clicked on to open, not even the google login. Nothing worked on the page. [ie.- videos, google log in, help,
history, settings, contact us... nothing]

On 1/21/2021, [ repeat of all of the above ], (+)...
So I attempted to see what needed to be 'fixed', to get the youtube videos to play. Noticed Google icon was not my icon, [signaling Google is not logged into.] * However, my side bar worked [page up/page down].
Noticing that the Google was not logged into. Clicked it, it did nothing. So I went directly to google and logged in.
Then, went back to youtube, and now my Google log in icon shows, logged in. However, still nothing can be clicked on, to open anything on the youtube home page.
*However, now clicking on the Google icon, it now opens a dropbox, that sends you in circles, with still no real solution. (just a giant incompetent circle jerk of inappropriate solutions).
*Very unprofessional of Google, (the know all, of all things, thing. (Google). to do that in their 'solutions help box'.

* Another note : this computer, and all its components : mouse, screen, speakers, keyboard, works just fine anywhere else on the web. -
(So it is "Not" in need of any of the many Google fix solutions, in the drop box that was given, on the Youtube homepage, Nor, any of the totally different solutions offered directly on the Google page)-
This not merely just a Youtube [misinformation issue], it is also a Google [misinformation issue.]

Desired outcome: fix it. - get youtube working right - stop allowing misinformation - stop shadowbanning .

Read full review of YouTube
Hide full review
ComplaintsBoard
Y
1:01 am EST

YouTube YouTube

I am appalled at the outright assault on white culture and media consumers exhibited by recent YouTube ad campaigns. If white people or companies ran similar ads titled "White Voices" saying "We got to have more white stuff!" the poster or advertiser would be immediately censored, demonetized, and removed. Shame on YouTube for allowing such racial inequality and reverse racism!

Desired outcome: Remove the racially unjust ad campaigns or create one titled White Voices for your White media consumers

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
R
R
Road Wonder
Morganton, US
Jan 28, 2021 11:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would be grateful for a reference or example.

ComplaintsBoard
P
9:53 am EST

YouTube Without a Crystal ball

I've recently received threatening messages after making comments on the above channel. However. They dissapeared. I am sending copies of how long I've been on hold with YouTube when you probably could've gotten a shot but they are now deleted.

Desired outcome: This Channel insights controversy within a community that is just looking for entertainment

Read full review of YouTube
View 0 more photos
Update by Patty Kelly
Jan 19, 2021 3:42 pm EST

I'm just a midwest housewife who commented on a platform and have now received threatening messages. That's totally uncalled for. I feel I should have been protected. Thank you for looking into the matter

Hide full review
ComplaintsBoard
B
5:23 pm EST

YouTube cutting a feed from a video

Absolute blatant censorship of a multi millionaire businessman explaining his meeting with the aides of the president and the feed was cut mid way through.
Disgusting abuse of your platform of which ive seen porn violence and alt left /far left propaganda displayed for months with no care for its viewership.
I will be reporting this to every platform with a copy as i was recording this live .

Desired outcome: none .desolve youtube at the least

Read full review of YouTube
Hide full review
ComplaintsBoard
G
10:06 am EST

YouTube Unethical behavior

I have recently seen a double standard from youtube concerning race equality and cencorship, the blatant attemp to demonize a good man, the blatant attemp to cover up the election fraud, and I believe I would be punished for creating an advert called white voices. Youtube offered a great service until now. Also if people believe they can trust muslims becouse you say they are peaceful then you are to blame for putting them in a dangerous state of ignorance. Anything unethical or immoral take it down anything else let it be and get back to what makes youtube great people sharing skills tallents and ideas

Desired outcome: Just to be heard

Read full review of YouTube
Hide full review
ComplaintsBoard
H
7:53 am EST

YouTube Too much advertising on/with Youtube videos

You Tube is a wonderful resource for entertainment and learning.

However, over the last year I have found the frequency and number of adverts appearing before and during video content has increased considerably.

It has crossed the Rubicon for me and reached the point where I just don't enjoy You Tube so much anymore.

I guess there must be many users looking to migrate to less ad-heavy platforms when they develop, which they likely will as nothing stays the same for long.

Desired outcome: Less adverts.

Read full review of YouTube
Hide full review
ComplaintsBoard
B
9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube Guest option on the Roku app

There is an option only on the youtube app for the Roku tv, not sure if it's for the Roku stick but, it allows you to log into a guest account. This guest account can not be monitored like a regular account where you restrict access or block certain channels. You can access youtube without logging into an account. This makes it very difficult to monitor a child who accesses it. Yes I could change it to one of the accounts I have but my son, who is 6, knows how to go in and change it to the guest account. I know that I have spoken to many other parents who feel the same way. Also the kids youtube doesn't have content he likes which is gear towards older children. Not inappropriate, vulgarly or racy content just older content that allows for science experiments or languages from users that you can't get on the kids youtube.

Desired outcome: remove the guest account option all together on roku, it's not on the app version on my samsung s9 or on my dell laptop

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
S
7:27 am EDT

YouTube Removal of the voice of reason

Please reinstate Alex Belfield and his channel the voice of reason he Adheres to the rules But we Are All Entitled To The Freedom Of Free speech Alex Has Over 200k subscribers and Was Extremley Popular You will be Upsetting Alot of people by removing His Channel
I expect You to rectify this immediately Put Him back On Do yourselves a favour

Desired outcome: Reinstate Alex Belfield and the voice of reason

Read full review of YouTube
Hide full review
ComplaintsBoard
T
6:36 pm EST

YouTube Parler et. all conservatives

I'm not ok with the current censorship based on the reasons you state.
You allow opposing views to conservatives with no worries. There's something very wrong with not allowing Conservative Americans to view what they want all the while allowing opposing views to go unobstructed and unchallenged.
So I will go get information and entertainment elsewhere.
I'm sicked by the current state of censorship.

Desired outcome: I expect you to Stand up for free speech.

Read full review of YouTube
Hide full review
ComplaintsBoard
M
1:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YouTube Censorship policies

Thank you for taking the Time to read We need censorship but be wise and don't be foolish hiding in between The who there's only(misinformation)YouTube by deleting, videos, users, comments, is YouTube wanting 2 control human ideas, thoughts, voice, information is power. Why did this YouTuber video got deleted among other YouTubers who speak truth?

Desired outcome: I'm here on behalf of myself..i take full responsibility for my actions listen to the people , Youtube became youtube because of you...the laws you tube follow are in German ...m

Read full review of YouTube
View 0 more photos
Resolved

They resolve it by deleting my complain... Why is that? I wonder what's worst someone speaking " miscommunication or they deleting it.. i took a screenshot anyways it's was youtube medicine miscommunication policy

Hide full review
ComplaintsBoard
S
8:15 pm EST

YouTube Removed videos

By removing videos you are denying freedom of speech. Freedom of speech is a principle that supports the freedom of an individual or a community to articulate their opinions and ideas without fear of retaliation, censorship, or legal sanction. The term "freedom of expression" is sometimes used synonymously but includes any act of seeking, receiving, and imparting information or ideas, regardless of the medium used.

Desired outcome: Stop blocking videos

Read full review of YouTube
Hide full review
ComplaintsBoard
L
12:39 pm EST

YouTube Religious discrimination

It is not only my opinion that channels like A Call For An Uprising are treated unfavorably because of the content creator's religious beliefs. He is being demonetized, given strikes and threatened with termination of his account more than once under the pretext that he did not conform to the terms of use of YouTube. Despite that A Call For An Uprising is not using hate speech in any form, he is constantly treated like an offender. It has gotten to a point that Christian channels cannot voice their opinion if it goes counter to what is on the mainstream media. That is a clear violation of the The First Amendment to the United States Constitution where is written that we all have the right to disagree, express our opinion in a respectful manner and exercise our religion freely. At the same time YouTube seems to not make an issue of when channels mock Christianity on a regular basis (like the mentally confused person who runs "Jesus Christ"). Everybody can see the double standard YouTube is using. My request is simple: YouTube, leave A Call For An Uprising and similar Christian channels be!

Desired outcome: YouTube, leave A Call For An Uprising and similar Christian channels be!

Read full review of YouTube
Hide full review
ComplaintsBoard
K
4:53 pm EST

YouTube Removal of Talk Radio channel.

I'm writing to complain about YouTube's decision to remove Talk Radio's YouTube channel. Talk Radio offered mainstream & entirely reasonable questioning of the current 'lockdown" orthodoxy towards the current covid 19 pandemic. YouTube's removal of the channel will only feed the conspiracy theorists' suspicion that the current situation is a global hoax. It also reveals an arrogance in Youtube's attitude - opposition to the current approach to covid is supported by many top scientists. YouTube's decision is anti- free speech, anti-science and further undermines the organisation's standing in the eyes of many if its users.

Desired outcome: Reinstate Talk Radio's channel.

Read full review of YouTube
Hide full review
ComplaintsBoard
P
3:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube Taking down Talk Radio from youtube

Disgraceful to take down an informative, factual and truthful radio station.
Where has our free speech gone, .
If this station is not reactivated on youtube, My family and I will remove Google, Youtube and anything associated with your companies from all our devices.
Our freedom of speech is more important than anything you have to offer.
I'm sure that there are many people who feel the same as we do.

Desired outcome: Reinstatement of Talk Radio

Read full review of YouTube
Hide full review

About YouTube

Screenshot YouTube
YouTube is a video sharing platform that has revolutionized the way people consume and share video content. It was founded in 2005 by three former PayPal employees and was later acquired by Google in 2006. Since then, it has grown to become the second largest search engine in the world, with over 2 billion monthly active users.

The platform allows users to upload, share, and view videos on a wide range of topics, from music and entertainment to education and DIY tutorials. It has become a hub for creators, influencers, and brands to connect with their audiences and build communities around their content.

One of the key features of YouTube is its algorithm, which uses machine learning to recommend videos to users based on their viewing history and interests. This has made it easier for users to discover new content and for creators to reach new audiences.

YouTube has also become a major source of revenue for creators, with the platform offering various monetization options such as ads, sponsorships, and merchandise sales. This has led to the rise of a new generation of content creators who have turned their passion into a full-time career.

In recent years, YouTube has faced criticism for its handling of controversial content and its impact on mental health and well-being. However, the platform has taken steps to address these issues, such as implementing stricter community guidelines and providing resources for users to manage their screen time.

Overall, YouTube has had a profound impact on the way we consume and share video content, and it continues to be a major player in the digital landscape.
How to file a complaint about YouTube?

Here is the guide on how to file a complaint or review about YouTube on ComplaintsBoard.com:

1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

Overview of YouTube complaint handling

YouTube reviews first appeared on Complaints Board on Sep 18, 2007. The latest review A Personal Perspective on YouTube was posted on Mar 7, 2024. The latest complaint Russian Propaganda advocating cyber war and death was resolved on Mar 18, 2022. YouTube has an average consumer rating of 1 stars from 6505 reviews. YouTube has resolved 29 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.7
7338 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. YouTube contacts

  2. YouTube phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
    Click up if you have successfully reached YouTube by calling +1 (650) 330-0100 phone number 3 3 users reported that they have successfully reached YouTube by calling +1 (650) 330-0100 phone number Click down if you have UNsuccessfully reached YouTube by calling +1 (650) 330-0100 phone number 2 2 users reported that they have UNsuccessfully reached YouTube by calling +1 (650) 330-0100 phone number
    +1 (650) 253-0000
    +1 (650) 253-0000
    Click up if you have successfully reached YouTube by calling +1 (650) 253-0000 phone number 3 3 users reported that they have successfully reached YouTube by calling +1 (650) 253-0000 phone number Click down if you have UNsuccessfully reached YouTube by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached YouTube by calling +1 (650) 253-0000 phone number
    +1 (212) 843-8308
    +1 (212) 843-8308
    Click up if you have successfully reached YouTube by calling +1 (212) 843-8308 phone number 0 0 users reported that they have successfully reached YouTube by calling +1 (212) 843-8308 phone number Click down if you have UNsuccessfully reached YouTube by calling +1 (212) 843-8308 phone number 0 0 users reported that they have UNsuccessfully reached YouTube by calling +1 (212) 843-8308 phone number
    Staff Editor
    +1 (989) 725-8119
    +1 (989) 725-8119
    Click up if you have successfully reached YouTube by calling +1 (989) 725-8119 phone number 0 0 users reported that they have successfully reached YouTube by calling +1 (989) 725-8119 phone number Click down if you have UNsuccessfully reached YouTube by calling +1 (989) 725-8119 phone number 0 0 users reported that they have UNsuccessfully reached YouTube by calling +1 (989) 725-8119 phone number
    Office Staff
    More phone numbers
  3. YouTube address
    901 Cherry Avenue, San Bruno, California, 94066, United States
  4. YouTube social media
YouTube Category
YouTube is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.