Yankee Candle Car Jar / car jar melted took finish off center console

Deerfield, MA, United States

My car jar air freshener melted and dripped onto my car's center console from the rear view mirror. It took the finish off the console. I called the company and was told to submit a written complaint, photos, the melted product, and and estimate for repairs. I asked if they have heard this before and she said yes since we've had such hot temperatures. To my surprise, I found many similiar complaints dating back to 2006 (over 5 years ago!!). I will do as directed and am hopeful that the Yankee Candle company will be true to its word that it will pay for damages AND that they will stop selling a defective product. Please advise if anyone who complained has ever received payment for damages. Thank you.

Post your comment