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Glade
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Glade Complaints Summary

4 Resolved
115 Unresolved
Our verdict: If considering services from Glade with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Glade complaints 119

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3:34 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I used the glade plug in my truck. In the dash is a plug in receptacle. One day I unplugged it to plug my phone charger in and laid the air freshener in my console until my phone charged. I didn’t realize that the plug in had leaked on my console. My friend went to get in with me and moved it to the backseat which is leather. The next day I noticed that the...

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2:29 pm EST
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Glade Glade air freshener cans

I recently purchased two glade spray systems which worked as they should and when they had run out, I brought a twin refill pack, put the new refill in and after a few short sprays they stopped working.

I thought maybe it was the batteries, so I replaced them and put brand new batteries in and still nothing.

I thought maybe there's something I did wrong, so I looked on the Internet to see if there was anything obvious that i missed But yeah nothing I didn't do anything wrong, and to my surprise I started reading other people's reviews, and to my surprise alot of people have had the same thing happen to them to. Not very happy as they aren't cheap to buy!

Claimed loss: £7 plus the cost of 2 units that are useless if the refills aren't working in them.

Desired outcome: I'd like a refund as its a product that is less than useless there is nothing I can do with either apart from putting in the bin! why should the "little people burden the loss from such a big company"

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10:38 am EST

Glade Glade plug-in air freshener

I laid this product on my end table so my 1 year old grandson couldn't play with it while he visited. When I went to plug it back in, I noticed that it had leaked and actually ate through the wood on the table. It looks horrible and the table is fairly new. I just can't believe what it did. Hopefully there should be some sort of warning to the buyers

Claimed loss: $275

Desired outcome: I would like to replace the table since it looks horrible and cannot be repaired

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Is Glade legit?

Our verdict: Complaints Board's thorough examination reveals Glade as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Glade stands out for its commitment to quality and security. Clients considering Glade should delve into its customer service record to gauge compatibility with their expectations.

Glade earns 91% level of Trustworthiness

Perfect Trust Endorsement: Glade achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Glade. The company provides a physical address, 17 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Glade's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Glade.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Glade website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Glade.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Glade as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Glade have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Glade and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Glade has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 119 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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10:04 pm EST

Glade Glade Air Freshener

I honestly believe that Glade is ripping us off and we need to do something about it as it has been happening for a couple of years now. I keep trying to give them another chance, but we are being taken for a bad ride.

I have tried over a year now to give them chances to remedy the small amount of spray. The pressure cap STOPS the flow after about 8 small sprays.

Perhaps a good Court of Law could stop them from cheating us so long now.

I have written about this before but never got an answer. Goodbye Glade.

Desired outcome: Stop cheating us!

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8:25 am EDT
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Glade Glade sense and spray

Yes I purchased two glade sense and spray systems and when they had run out, I brought refill for them both, put the new refills in. And nothing beeped once showed the light for sec then completely nothing, so I thought maybe it was the batteries, so I replaced them and put brand new batteries in and nothing. When did exact same for my second one I thought maybe there's something I did wrong, so I looked it up, see if was u tube video to show me different so can get it working. But yeah nothing I didn't do anything wrong, and to my surprise I started reading other people's reviews, and to my surprise alot of people have had the same thing happen to them to. Not very happy as they ain't cheap to buy.

Desired outcome: I would like a refund, or at least something else that's better that actually works would be good and muchly appreciated opition

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6:36 pm EDT
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Glade Glade air freshener

Glade has changed the way their air fresheners spray.

They used to have a spray that almost fully dissolved in the air.

Now, the dispensation spray is a mist that falls to the floor resulting in not only a slippery, dangerous condition on floors, but also makes a glue-like mess.

I have stopped buying Glade air fresheners.

Glade puts a disclaimer on their cans of spray, saying it may cause slippery floors.

Hey Glade, why not go back to the prior dispensation formula?

Desired outcome: Change their formula back to the prior.

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2:28 pm EDT

Glade Glade bathroom air freshener

Why did this company change this effective, safe,and aromatic air freshener spray? Now it's just this wet mist that still smells great but wets the whole area the spray touches, which almost caused me to break my leg,in the bathroom, When something is a great product from the beginning, it never needs changing that's your signature your brand,you don't change it no matter what other company or competition is doing, You need to stand firm on your product, it did not need any upgrades at all...now your no different than the rest of the subpar competition out there, This product USED to be untouchable,unmatchable Now its dangerous when used,Glade you Need to change the spray spout back to the original, there was no need to change it in the first place.

Desired outcome: CHANGE SPRAY SPOUT BACK TO ITS ORIGINAL FORMAT...FOR SAFETY IF NOTHING ELSE

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Update by Rose Simington
Sep 13, 2023 2:46 pm EDT

I've always loved the company Glade,and the products they we're producing...But it seems someone or even the competition has manipulated and made the Glade company doubt their product,because the air freshener I used to purchase is null n void...which is a head scratcher to me,because it was flawless as any product can be. BUT FOR SOME BIZARRE REASON THEY CHANGED THE SPRAYER ON IT...WHICH IS THE MOST DANGEROUS MISTAKE YOU COULD DO...YOU'VE MATCHED THE LOWEST STANDARD SPRAYERS ON THE MARKET, DON'T CUT CORNERS OR DROP YOUR STANDARDS, WHEN YOU DO YOUR CONSUMERS WITH QUALITY STANDARDS WILL KNOW THE DIFFERENCE,NOW WHEN YOU SPRAY THIS LOW TO NO QUALITY SPRAYER,WHEREVER YOU ARE EVERYTHING AROUND GETS WET,LIKE A SPRINKLER AND I ALMOST BROKE MY LEG USING IT...THIS COMPANY USED TO..STAND OUT,AND APART FROM OTHER COMPANIES...NOW THERE'S NO DIFFERENCE,..YOU REALLY NEED CHANGE THAT SPRAYER SERIOUSLY BEFORE SOMEONE GETS HURT,AND JUST KNOW YOUR SALES WILL PLUMMET GREATLY...UNLESS GO BACK TO PRODUCING QUALITY PRODUCTS.

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12:29 pm EDT
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Glade Glade sprayer

your sprayers can are Junk can they hurt your fingers hands to am a lady 25 yrs old even older people have very hard time to a can to, go back made name so great can easy to push down to, these are nothing but junk and half the stuff in can won't spray out to ? all sprayer cans junk are the same if your super man won't have no troubles ? but we just people who buy your stuff to, please go back with the spray cans you started out with they worked great easy for older people to push down sprayer to stop trying to save a few dollars go back with sprayer cans made you so great , i know lots on face book to they all moms and girls and Older people i know to the glade cans hurts my hands and my fingers to , and half the can don't come out to please go back to older sprayers you lossing lots of people to Kim Gunn

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5:00 pm EDT

Glade Glade automatic refills an. Apart holders

I bought! Over a yr. Can us all make your cans
Correct! Prices are so high! Gezzes? Two the
Starters the red control clip in the can broken off! Omg thr set is 12.00 an higher!
This is crazy store wont take them
You have been a household name!
Not happy batteries aren't cheap the damn thing keeps breaking what is the deal it's like I measure the can before I put it in and I go to slide it in and everything breaks once the red part is off that manages that spray up and down it's a boat anchor

Desired outcome: Make me happy two unites are boat achors

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2:49 pm EDT
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Glade Glade Air freshener - Clean Linen

Sir, I bought four bottles of Air freshener from Rite Aid Pharmacy at 2310 Homestead Rd. Los Altos CA 94024, about 10 days ago.

But none of these are giving enough spray, because the press buttons are so hard to press that the spray mist doesn't come out.

Though sufficient liquid is there inside each bottle.

I therefore, request for free replacement of all the four bottles, soon.

Hope to hear soon from you in this regard.

Regards,

Vijay Dhir

[protected]

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5:06 pm EDT
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Glade Bought your glade dispenser.. Does not work

Bought your glade dispenser. Does not work

Bought it a month ago. Set it up. And it comes to nozzle and doesn't spray checked the can. Sprays fine by hand. All cans seem to be 1/4 inch too short for dispenser to dispense. Got another can of freshener and exact same problem. Cans are fine. It's the product for the dispenser but. Nope won't work. Can you help me I'm losing faith with my favorite product, the sprayer I'm talking about is the one displayed on this home page here

https://www.glade.com/en-us/products/automatic-spray

Desired outcome: and working dispenser sent to me so i can use my 3 cans of product and by more in future .. louis dufresne .. po box 595 , lincoln nh 03251

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Update by Louis Dufresne
Aug 02, 2023 6:43 pm EDT

no reply after a month plus .. yet

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2:50 pm EDT
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Glade The New Glade Aerosol Cans

As many others have already said...The new aerosol Glade Spray cans are terrible! The spray is not a mist as it use to be. It's more like droplets which makes the floor wet and feel sticky. I shouldn't have to wipe the bathroom floor every time this spray is used. We have been using Glade for years and I NEVER had this problem till this new spray took over. Please bring back the old Glade cans!

Desired outcome: I'm hoping the company/manufacturer listens to the consumers complaints on here and bring back the previous Glade Aerosol can!

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Sharon Arrington
,
Jan 10, 2024 12:17 pm EST

I have purchased Glade products for years, they at one time were a good buy. Now they are very high and the product sucks. After spraying, everything is wet. My main problem:outrageous price for the product. Will check out Airwick, and other store brands.

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Etta A.
, US
Jul 22, 2023 11:10 pm EDT
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I totally agree with several of the consumers who are complaining about the aerosol cans of spray, same here! I've been purchasing this particular product for years, but, oh how it has changed, the spray comes out foamy and wet, droplets on the bathroom floor, not cool at All! When this whole inflation mess started, the product quality has fallen tremendously, in all areas, very disappointed! Food companies are the worse! Onto the next one!

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5:40 pm EDT
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Glade Glade ,Clean Linen Spray

I buy Glade all the time; however 2 of the 5 cans work poorly. The spray spits erratically. The first can I tossed in disgust; but the second can can I have to report.The SKU is [protected]

Other identifying info to assist you is as follows:

On can bottom:

A071 0151

And smaller print it shows:

[protected]

My address is

Ronald J Vadala

504 Clifton Heights Road

Newport, Tennessee 37821

Phone: [protected]

If you can resolve this “loss” asap I’d be extremely grateful

Desired outcome: Please replace the 2 cans as I have no yet opened the remaining 3. Walmart is where I purchased the 5 cans.

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10:51 pm EDT
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Glade New Glade aerosol spray cans

The new aerosol spray cans are terrible. I bought 8 cans and out of the 8 only 1 worked until the can was empty. I bought that many because it was several weeks that the spray was out of stock or selling for outrageous prices. Spray is wet and cans stop spraying after 2 or 3 sprays. I have used your product for years and was always pleased with the performance of cans and the smell. I am very disappointed in this new version and very tired of nearly full cans not working. Total waste of money!

Desired outcome: Return to old version or at least give consumers a choice of the old or new versions. I would like a refund or replacement of the cans that I cannot use.

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Jean M R
, US
Sep 30, 2023 10:59 am EDT
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I experienced same problem. Spray can is about quarter full and it will not spray. Had to throw out

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11:57 am EDT
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Glade *new* Glade spray air freshener

I purchased four cans of spray air freshener recently…apparently the nozzle/propellant has been changed. Instead of coming out as a nice fog which lingers in the air, the spray comes out as a wet mist that falls straight to the floor and any nearby surface. Tile bathroom floors become wet and dangerously slick. Wood floors and any nearby furniture become slick and then covered with a sticky residue after it dries. It’s awful. I went back to the store hoping to find some *old* cans, but no such luck. I tried a few more cans, in the store, just to be sure and had the same results…wet spray all over the floor. 0/10. Horrible.

Desired outcome: Return to the previous spray propellant/nozzle that doesn’t wet every surface like a garden sprayer.

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3:06 am EDT

Glade Glade car air refresh

Dear Glade Team

I hope this letter finds you well. I am writing to bring to your attention an unfortunate incident involving one of your products, which has resulted in damage to my car's interior components. As a valued customer of Glade, I believe it is important to address this matter promptly and professionally.

Regrettably, I recently experienced an issue where the product, specifically the heat control mechanism on my air conditioning system, leaked onto a plastic part of my car. Consequently, the plastic has sustained significant damage. I am particularly concerned about this occurrence as my car is relatively new, and the damage incurred may have a negative impact on its overall value.

In light of this situation, I kindly request that your team investigates this matter and provides guidance on the appropriate steps to rectify the damage caused. I would appreciate your expertise in assessing the situation and determining the necessary actions to resolve this issue efficiently.

To facilitate the process, please let me know the information and documentation you require from my end. Additionally, I would be grateful if you could outline the suggested course of action to address the damage and restore my car's plastic component to its original condition.

I trust that you understand the importance of prompt attention to this matter, and I am confident that your company will handle this complaint in a professional and satisfactory manner. I look forward to receiving your response and resolving this issue at the earliest convenience.

Thank you for your attention to this matter.

Sincerely,

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9:00 am EDT
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Glade Glade Room Spray

We’ve notice the new Glade room sprays do NOT work as the older and make the floors all wet AND slippery. My wife slipped on the bathroom floor minutes after the spray was used and suffered injury. Why was the spray changed and is this not the product that will be sold? We have discarded the remaining spray cans and will be looking for something less dangerous. We are still very upset over what happened and shutter at the thought of my elderly mother slipping and falling as well and have advised her NOT to use this product. Please advise.

Desired outcome: Information as to the change, and whether the older product is still available.

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5:19 pm EDT
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Glade Glade room spray is wet!!!

This was a repost I used because it explains exactly my issue!
I have used Glade air spray for years. I always liked it, and preferred the fragrances to those of other brands of air spray. My recent purchase of the "new soft mist" has been disappointing. First off, noted it is now 8 ounces, instead of 9, but the same price. But my biggest complaint is, it leaves everything it falls on wet. The commode is wet and has to be wiped off and the tile floor is wet, making it slippery. At my age, I don't need a slippery floor and don't like having to be sure to wipe my feet everytime to keep from slipping or tracking it onto the adjacent room's carpet.

Desired outcome: Just complaining. I WILL NOT be buying this again!! I quit FEBREEZE because of its wetness, and now your product is doing the exact same thing. I am soooo disappointed. I need to find a replacement. So sad.

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9:49 am EDT
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Glade Plug in air fresheners

I went to my sisters house, (she had Glade air fresher plugged in) and after 45 minutes, my eyes burned so bad i had to leave. I almost couldn't drive for my eyes felt burned closed. I called for help it was so bad. For the next 12 hours I couldn't get the smell of the air freshener out of my lungs and nose, even after nasal spray, a bath and blowing my nose. This product is dangerous and i will never go where i smell this again

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7:33 am EDT
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Glade Glade room spray

The new spray can is awful. I spray it just like it says on the can (do not shake; spray high up), and I feel like I'm in a shower. And everything is wet - the floor, the toilet, the sink. The can even says that you may have to wipe the floor after spraying it. I think that's a little crazy. I hope this is fixed because I've used Glade for years, but I may have to switch to something else.

Desired outcome: An improved can so I can continue using Glade.

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