Xoom Money Transfermoney never got in the sender

i was sending money in the philippines dec19 2008 using this xoom money transfer...they saying its only an 1hr but money never got in my grandma hands and its deducted in that fast in my bank till now they never receive it yet when my sister call the customer service they was saying that there no rights to ask or give any confirmation number unless they are the sender...but the funny thing is i was been calling them eversince december dec20 i know ssomething is not right [protected] this there customer service number i got the other they gave me is 636-7000and they saying they are open 24 hrs oh.. well gudluck w/ they got this confirmation number to pick money nextime they know is wrong number they got but how could this people to do this...very shame

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