The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Xlibris / billed for book that never arrived

1 United States

I ordered a book from Xlibris, the Print-On-Demand online bookstore/publishing house, five weeks ago. It was the only website to order a book that a beloved author had self-published. Previously, I had ordered a book from another "POD" bookstore, and the book arrived promptly and in good condition. With Xlibris, however, I was told that the hardcover book I had ordered would arrive in 2-3 weeks. I was forced to just sit and wait for it to arrive; no tracking was provided, only an order confirmation number. Three weeks went by, and no book. Then four weeks... and now five. A week ago, I emailed their customer service department, asking if they knew where my package was, and if they could give me a tracking number, so I would at least know if I should expect the package in the mail or give it up as lost by the postal service. I've started to develop a crazed optimism; every day when the mail arrives, I think "It might come today, there were just shipping delays!" I now know that this is just a pipe dream. I was scammed. Not long after I placed my order, my credit card was charged. And now I am $22.00 plus tax out of pocket, with no book to show for it. I caution all book-buyers out there: don't go ANYWHERE NEAR Xlibris! You'll be sorry if you do!

Un
Jun 20, 2015

Post your comment