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3.6 68 Reviews

How responsive is Barton Publishing's customer service?

43 Resolved
25 Unresolved
Good 👍
Barton Publishing is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how Barton Publishing handles challenging situations.
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Barton Publishing - Charged for supplements that I did not purchase

I have been receiving emails on health promotion but not ones like Barton Publishing. On 14 Feb, I watched a video on reverting diabetes. Once I accessed the website, there was no way out! It seems like a trap. I ordered the digital documents at US$19 for someone I cared for as a gift. I am not prepared to make any purchase of supplements, as he i...

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Barton Publishing CinnaChroma

Ordered three bottles as the company stated it takes time to work. After a month I called to complain that the product does not work and asked for a refund. When I called customer service they advised me to take two a day and one with my heaviest meal which I did.

After another two weeks of no results I called again asking for a full refund. They said ship the bottle back which I did.

I paid around $147 for three bottles and they only refund me $7 which is not 100% money back guarantee. I sent an e-mail stating I want a full refund, and they told me I needed to send three bottles back. First they just mentioned on their site 100% money back guarantee and no other statement. They responded asking for three bottles. I said who keeps empty bottles!

I took the product as advised. I do eat right and not looking for a miracle. This product does not work and they do not provide 100% guarantee without fine print in another section or some other area.

Desired outcome: A full refund of $147.

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Update by Downtown Don Brown
Jul 14, 2023 4:42 pm EDT

Your product does not work and is a bunch of hype. You also have places that just state 100% money back guarantee without any stars or fine print below the statement that you need to return the bottles. The only reason I see that after calling to up the dose is that I used up 2 1/2 bottles of Cinna Chroma so you would not need to refund two bottles used up.

Your advertisements hype up the supplement and are very misleading. I stayed on my Metformin and exercised along with taking the supplement two times a day. I wanted to get a refund earlier as I did not see results.

I may contact the FTC about your ads. That may clean up the hype that I was skeptical of in the first place.

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Barton Publishing Diabetes kits

Barton Publishing today Sunday 15th April 2023 at 11.30 am South Africa time
The offer was advertised at 19.97$ Barton
I confirmed on the credit card payment page for 19.97$
Barton changed this amount 107$ without my knowledge and consent
My credit card company American Express informed me that Barton was not authorized to do that transaction
Barton over charged me by 90$ the transaction on my credit card was 19.97$ they charged my card for 107$
This is fraud and dishonest
This matter had to do with my health problems
I am diabetic type 1
We have to put a stop to this fraud by complaining to to all the financial institutions and consumer Councils Worldwide
I want my refund immediately
Please help to bring this issue to the forefront of the World Health Organization
Maurice Jacquesson
South Africa Johannesburg
+[protected]

Desired outcome: Total Refund

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Is Barton Publishing legit?

Our verdict: Barton Publishing's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Barton Publishing's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Barton Publishing earns 68% level of Trustworthiness

Good Credibility Notice: Barton Publishing rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Barton Publishing. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bartonpublishing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bartonpublishing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Barton Publishing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The registrar associated with Barton Publishing has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • We conducted a search on social media and found several negative reviews related to Barton Publishing. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Barton Publishing Refund of all money except 14.97

Hello

2 days ago I was reading a link from Bartons Publishing about diabetes.
I read for a while, then disengaged.
I found an email offering their è package book for 14.97. I went on and put in my credit care info for that 14.97.
As I am a bit low in funds I did not agree to the hard copy sent to me as I am in Australia, conversion adds up!
Before payment could be finalized the company kept attempting to sell vitamins to make the program work.
While I did want it to work... the vitamins were 300 dollars, more than I could afford. I pressed a button that said no thanks twice before it agreed to finalize the purchase. No review of charges came up and when I checked my email for the booklet I found an invoice including 300 of vitamins.
In my bank, that was 500 and had overdrawn my account.
I emailed the company IMMEDIATELY as we are in Australia and next morning received a response saying basically that it is not their system and it is my fault. It offered my 30% off the package and instructed it WOULD NOT cancel my order until I responded.
I responded again immediately - hours later due to the time difference - I received a response today saying... so sorry we were in a hurry to send this to you so it can't be cancelled now!
You need to wait for the package and send it back to us with tracking at your expense.
Fact one... I never agreed to that transaction. It is a faulty misleading system
Fact two - when I emailed her she should have held the order as it wasn't sent.
Fact three - why am I paying postage to and myself and back when I didn't order it and requested it be cancelled!
I told them I couldn't buy my food or attend the doctors. There was no empathy shown.
500 from an empty account puts me in a poor position.
I need help.
Please
Amanda

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john mendes
, US
Aug 30, 2023 9:07 pm EDT
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I sent the whole package back. Ionly wanted 1 bottle. yousent me all kind of stuff. I sent the package back 07-31-23 at 3:26. [protected]-[protected]-29 from Newbedford MA. my address is john mendes 89 smith st newbedford ma. 02740. I haven't been sent my money back you have charged me AGAIN! bartn-[protected]-544582 order399624624730948 4820 captial ave. northeast aberdean south dakota 57401. I want my money not more product.

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Barton Publishing Diabetes book with more book free of charge!

The most important thing to know I DID received the book/put a star because had to true rating ZERO I DID NOT LIKE the fact that the book was advertised in COLOR and it WASN'T. The cover and back of the book was the only thing in color.

As a result of the high price black and white book, I ordered ONLY the one. I hope you do something about your FALSE advertisement it is MISLEADING to see the reports in color and then when you get it, it's in BLACK and WHITE. This resulted in my being very disappointed and unhappy, and I WON'T order from Diabetes Solution EVER AGAIN. It costs me for a magazine not a book $89.22 thief!

I purchased what I thought was one book for $19.95. Not something to print. I got charged $89.22 not $19.95! I only received a magazine that's it. Nothing great👎It doesn't meet my expectations at all. I want a refund 😕

Desired outcome: Refund me and learn your lesson! Don't be missedleading your client.

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Barton Publishing The information sent to me and bottle of pills

I want to cancel my membership it is what o thought and I text to drop it already once today more money was taken out. Wyvonna Horton. The original order 193.521 on june 24 and i want toi cancel and the one that taken out Today .47.00 it's way to expensive for me and I don't find it helps either

I have sent c you all the information I have from you

Desired outcome: Get full refund on all you hwyvonna horyonave charged me for

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Barton Publishing Diabetic solution kit

I started to order the diabetic kit on 6/5/22 but did not finish. I saw that to get a hard copy I would have to pay more. Through the presentation, it shows the information in book format. A charge of $14.97 was charged to my account. I have not received a confirmation of the order and would like to have a credit for the amount charged.

Desired outcome: Please refund

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Barton Publishing CinneChrome

Went to their website listened to an almost endless pitch, thought, very unlikely promises about their CinneChrome product but i thought for $47. I might try it so I started an order when the second pitch came before I submitted the order, I knew it was a scam so I opted out. So basically I never completed any order but they charged me $342. Have received absolutely nothing from them by the way.

Desired outcome: money back and the scam shut down.

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Barton Publishing diabetes solution kit digital versions

hi On oct 6, 2021, I ordered a printed copy of Diabetes Solution kit. I was also billed and charged for a digital version of the same. i only want to printed version, i do not want the digital version. Please refund the $19.95 for the didgital version. Didgital version has not opened or downloaded. i tried to call and cancel but was disconnected before issue got resolved. YOur speedy attention to this matter is appreciated. THanks
order id bartn-[protected]-200123

Desired outcome: refund for digital version of diabtes solution kit

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Barton Publishing Price

I purchased what I thought was one book for $19.95. Not something to print. I did not want A subscription of more. You say some apples don't work for acid reflux but never told me what kinds do work and is that in the first book or print I just wanted the first one only. I have tried 2 kinds of apples and honey but it has not helped me. Thank You. Floyd Gray . phone no [protected].

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Barton Publishing Agreed & then cancelled

I am diabetic and came across Barton Publishing items to deal with the disease before I scanned the internet, which I neglected before the purchase.

After the purchasing their product I came across some very interesting negative comments on the internet at which time I realized that I made a mistake and decided to cancel the purchase

I called BP and was met by who appeared to be young man. I explained my intent to cancel the order. He was friendly and polite and immediately agreed to cancel the order and I felt good which was a valid contract! However the cancelation was overturned. I called again and they were not agree! I then made some negative comments on the internet and intend to keep at it until I reach a favorable conclusion. PS I should should have done my research before making the purchase but I am not thru yet. Al Bensley

Desired outcome: Not yet!

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Barton Publishing Service


In response to your above message I would like to inform you that it is far from the truth . You are a very inefficient disorganised company which I have great regrets ever having the misfortune of getting involved with.
I placed my orders on the 23/Mar.
The order ending in 500659 is for a bottle of magnesium for around $50 not at all anything to do with the $882.95 order so please get your facts straight. The tracking number in the below screenshot of your email to me dated 5/March is for the order ending in 500659 . The order ending in 011355 is the one for US$882.95

" Hi Lewis,
Thank you for calling Barton Publishing.
Below is the tracking number for your order #BARTN——-500659.
Tracking # LZ576615555US

As requested, this e-mail is also to confirm your order BARTN———011355 has been passed along to one of my colleagues who handles refunds placed with our affiliates.

Thank you! "

You are able to listen to recording of voice calls but seem to be very selective as during my conversation to your consultant "Leighton" on 5/March he apologised that the goods had not been sent and gave me another phone number to call. Which I did and was again told that the goods had not been sent another apology and the above email confirming that a refund for the order ending in 011355 for US$882.95 would be processed. Please listen to this phone conversation.
On the 15/March I was again informed and received an apology from your consultant "Claudio" who assured me the refund would be arranged and the goods had not been sent. Please listen to this phone conversation.
It was only when I spoke to your consultant Kamal that I was informed of a tracking number .
I am not healthy enough or in a financial position to return these goods if by any chance they do arrive here.
Once you have got your facts straight with co rrect order numbers, listen to the conversations with Leighton and Claudia. Find out who sent me the email on 5/March and listen to the phone conversation with the lady that sent it and then please return my $882.95 into my account immediately without delay.

Desired outcome: Money back immediately

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Barton Publishing Blood sugar supplements

I cancelled the order before being shipped and had email confirmation that a refund will be processed.
Now two weeks later they tell me the goods have been shipped and the refund can't be processed until they receive the goods back.
I paid over $1000 including freight.
Terrible contradictory and unsatisfactory service.
If the goods ever arrive I sincerely hope that I do not have to pay again to freight the supplements back.

Desired outcome: Full refund immediately

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Update by Lewisslo
Apr 25, 2021 12:24 pm EDT


In response to your above message I would like to inform you that it is far from the truth . You are a very inefficient disorganised company which I have great regrets ever having the misfortune of getting involved with.
I placed my orders on the 23/Mar.
The order ending in 500659 is for a bottle of magnesium for around $50 not at all anything to do with the $882.95 order so please get your facts straight. The tracking number in the below screenshot of your email to me dated 5/March is for the order ending in 500659 . The order ending in 011355 is the one for US$882.95

“ Hi Lewis,
Thank you for calling Barton Publishing.
Below is the tracking number for your order #BARTN——-500659.
Tracking # LZ576615555US

As requested, this e-mail is also to confirm your order BARTN———011355 has been passed along to one of my colleagues who handles refunds placed with our affiliates.

Thank you! “

You are able to listen to recording of voice calls but seem to be very selective as during my conversation to your consultant “Leighton” on 5/March he apologised that the goods had not been sent and gave me another phone number to call. Which I did and was again told that the goods had not been sent another apology and the above email confirming that a refund for the order ending in 011355 for US$882.95 would be processed. Please listen to this phone conversation.
On the 15/March I was again informed and received an apology from your consultant “Claudio” who assured me the refund would be arranged and the goods had not been sent. Please listen to this phone conversation.
It was only when I spoke to your consultant Kamal that I was informed of a tracking number .
I am not healthy enough or in a financial position to return these goods if by any chance they do arrive here.
Once you have got your facts straight with co rrect order numbers, listen to the conversations with Leighton and Claudia. Find out who sent me the email on 5/March and listen to the phone conversation with the lady that sent it and then please return my $882.95 into my account immediately without delay.

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Barton Publishing You "hack" my checking account. I do not know if this was an error of some kind however I need you to replace the money back into my account.

You "hack" my checking account. I do not know if this was an error of some kind however I need you to replace the money back into my account. My wife and I are out of work for at least the next 7 months.

You took $49.87 from my checking account.

Stephen Hise
Comerica Bank customer
My phone number = [protected]

the last 4 digits of the credit cards are 1. 9896 and 9646

Desired outcome: $49.87

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Barton Publishing Complaint

Started a complaint about Barton with computer lost it. I am not one bit happy with whatever this so called program provides.

Paid by credit card around Jan. 1, 2021 for what was charged to my card. It was $116 or close.

I want a refund and want Barton Publishing to take me off any future payments. NO MORE

Gaile Walter [protected]@aol.com
3330 Muirfield Dr
Colorado Springs CO 80907

Desired outcome: Any comments: respond to my email listed above.

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Update by Gaile Walter
Jan 28, 2021 4:13 pm EST

Barton is a money grabbing outfit.

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Barton Publishing I am complaining about my order.

Hi, I have placed an order today Order BARTN-[protected]-511839
I selected for my order to be POSTED to me.
For some unknown reason I was asked for my email address as to proceed with my purchase. I do not want my order by email and I have not downloaded it. On my receipt I have both details saying Digital Download and also my Shipping addressed. I am confused with this order.
If I can't have my order by post then I wish to cancel my order and my money created to my card.

Thank you
Regards
Camille Adlard

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Barton Publishing kitchen cabinet cure

I paid $19.95 for the book, concerning about Diabetes, I made payment through my credit card of $19.95 on 12/16/2020 . but later-on i found the amount deducted is $ 49. some cents . How is that?. I did not buy any thing else . Why i have billed that much money. It is not fair and s a kind of cheating, this a book by Dr Sander . How i was charged that amount ? PLEASE CANCEL ALL MY ORDER COMPLETELY AND PLEASE REFUND MY ALL OF MY MONEY TO MY CREDIT CARD ACCOUNT. Please reply and explain me how it happened this wrong transaction, it was an intentional or unintentional act. waiting for your reply THANKS

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Update by qaid abdullah
Dec 17, 2020 3:55 am EST

they are cheating of my money i need my money back to my credit card asap, i don't TRUST them. their website is bogus.

Update by qaid abdullah
Dec 17, 2020 3:47 am EST

I dislike this product and like to withdraw my payment, because they are not reliable .

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Barton Publishing Diabetes kit print only

On 9/1, I ordered 3 bottles (which I have received) cinna chroma and a printed copy of diabetes solution kit for a total bill of $226.87. I have not received the printed diabetes solution kit. Order # [protected] order date 9/2/2020 at 10:56:37 p.M. Please ship this kit or credit my credit card. They tell me this is to short so i'll get more strokes in and end this.

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Kanbducky
Phoenix, Arizona, US
Dec 31, 2020 9:25 am EST

I contacted this company to cancel my order. I was told the order had already shipped. I asked for the tracking number and I was told they were unable to provide it that it was not in the system yet. So I asked them to either call and get the tracking number or call and have them stop the shipment and they said they couldn’t do either. I don’t understand why or how their would be a delay in tracking number information. Unless it’s just a delay tactic for a scam.

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Lewisslo
, US
Apr 19, 2021 10:04 am EDT
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Replying to comment of Kanbducky

The same has just happened to me. I am in Perth Western Australia

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Barton Publishing Diabetes Solution

I am being charged monthly but unable to see my account. I keep getting my email is not recognized.
I just want my money back as guaranteed and all monthly charges to stop.

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Barton Publishing Diabetes download

I must say, that sometimes I do something wrong. And I did twice with Barton Publishing.
1st I wanted to buy the Diabetes info. But I was not 100% sure, that the payment part of this site was Ok. So I googled, and I could not find anything wrong with this payment method. Then I received a new email from Barton. Of a super discounted price, they wanted to offer me a discount of the already super discounted price.
Ok, I googled again today, and this time I changed the word scam to fraud, and I now found this site. Thank you for that this site exist! Ok, now I know it is, Barton, a scam/fraud site. And they have not only my mobile phone number but also my email address.
How can facebook aloud to accept thieves like this on facebook? There are other scam sites such as WinZip (that from the beginning was a serious site) and others.
For me it is natural that facebook head quater could have an easy link on facebook with a WARNING, for us facebook members, that this or that company is just a scam company who wants to cheat you and sometimes probably steel a lot of money from me and tou - innocent people.
Do it facebook! Do it now!

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Frequently asked questions (FAQ) about Barton Publishing
Is Barton Publishing a legitimate company?

Barton Publishing is a legitimate company that specializes in producing and selling alternative health and wellness books, ebooks, and reports, but the effectiveness of their remedies and recommendations has been debated.

What kind of health and wellness information does Barton Publishing offer?

Barton Publishing offers information on various health and wellness topics, including natural remedies, dietary advice, and alternative treatments for common health conditions.

Can I trust the information provided by Barton Publishing?

Some customers have found the information provided by Barton Publishing to be helpful, while others question the validity of the advice. It's important to consult with a healthcare professional before implementing any changes to your health regimen based on their recommendations.

How reliable are the health remedies provided by Barton Publishing?

The reliability of health remedies provided by Barton Publishing can be subjective, as individual results may vary. It's always best to consult with a healthcare professional before trying any new treatments or remedies.

What is the quality of Barton Publishing's books and ebooks?

The quality of Barton Publishing's books and ebooks can be inconsistent. Some customers are satisfied with the content, while others have reported issues with formatting, editing, or the accuracy of the information provided.

Is the information in Barton Publishing's products based on scientific research?

Barton Publishing claims to base its recommendations on research and expert opinions, but some critics argue that the information is not always supported by scientific evidence.

What is Barton Publishing's refund policy?

Barton Publishing offers a 365-day money-back guarantee on their products, which allows customers to request a full refund within one year of purchase if they are unsatisfied.

How responsive is Barton Publishing's customer service?

Customer reviews of Barton Publishing's customer service are mixed. Some customers have reported positive experiences, while others have encountered difficulties getting in touch with the company or resolving issues.

Are the testimonials on Barton Publishing's website genuine?

The authenticity of testimonials on Barton Publishing's website is difficult to verify. It's important to consider a variety of sources when evaluating customer experiences and satisfaction.

Is the Barton Publishing website secure for online purchases?

The Barton Publishing website uses SSL encryption to protect user information during transactions, but it's always wise to exercise caution when shopping online.

Are there any red flags when purchasing from Barton Publishing?

Some potential red flags include mixed customer reviews, the debated effectiveness of the remedies and advice provided, and inconsistent product quality.

Does Barton Publishing offer any promotions or discounts?

Barton Publishing occasionally offers promotions and discounts on their products, which can be found on their website or through email newsletters.

Can I find Barton Publishing's products on other platforms?

Barton Publishing's products are primarily available through their website, but some of their books may also be found on third-party platforms like Amazon.

How can I avoid potential issues when purchasing from Barton Publishing?

To avoid potential issues, research the company and its products, read reviews from various sources, and consult with a healthcare professional before implementing any changes to your health regimen.

Are there alternative health and wellness publishers with better reputations?

There are many health and wellness publishers available, such as Hay House or Rodale Books, with more established reputations in the industry. It's important to research various sources before making a decision.

Does Barton Publishing collaborate with healthcare professionals?

Barton Publishing claims to work with healthcare professionals when creating their content, but it's important to verify the credentials of these professionals and consult with your own healthcare provider before implementing any advice.

Are Barton Publishing's products suitable for everyone?

Barton Publishing's products may not be suitable for everyone, as individual needs and health conditions vary. It's essential to consult with a healthcare professional before incorporating any advice or remedies into your health regimen.

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Phone numbers

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