Xcel Energy / creditors and customers service representatives

My mom is trying to get the electricity turned on in her name, we have called numerous times to see what the progress is on getting the electricity back on. Each time we keep getting told another week or the creditors haven't looked at her info and today the latest is that it's another 24 to 48 hrs for the creditors to look at her information to determine if they'll turn the electricity back on. There are children in our home that were trying to get the electricity back on but no help from your customer service representatives what so ever. It's going on a week now since we haven't had electricity. The representative today was rude and could've also taken this approach Alot different than talking to my mom the way she did.

Nov 22, 2017

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