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www.booking.com / price rip - off

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www.booking.com rip-off/scam.

Here is my story:

On April 7th 2015, I made a reservation, through www.booking.com, at Shoreline Island Resort. Eights nights, including the 4th of July weekend at the premium of $40 a day for

that weekend. The total price given to me by www.booking.com was $1702.40 (including taxes). The company advertised this price as the lowest guaranteed. I took their word for

it. Big mistake.

While being at the resort, I looked at the resort's brochure. It included pricing for 2015 year. This brochure, and included pricing, was made available before the beginning

of 2015. It was certainly available to www.booking.com on April the 7th. The total price for the same period added up (including taxes) to $1360.80.

This means that www.booking.com charged me $341.60 (25%) more than the listed price. By advertising their price as the lowest, www.booking.com simply committed false

advertising. It should be, if it isn't a crime punishable by law.

I got in touch with www.booking.com to resolve this issue (to get back the difference). Their response was that they would not do anything about it because I complained after

the departure day.

Well. The lesson learned. Do not trust "the lowest price guaranteed" by www.booking.com. It is a simple, unethical lie.

Andrzej Piechnik
Aug 2, 2015

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Booking.com Logo Booking.com
Customer Service
4147 Eastern Ave SE Ste 300, Grand Rapids, MI
Grand Rapids
United States - 49508-3405
+44 84 5080 5012
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