"How are your relations with franchisees?
I'm now going through a phase where I encourage people to criticize openly the things we've been doing. For example, we did an awful lot of marketing partnerships in 2005. We may have overdone it. They were not totally aligned with the brand, so we have stopped a couple of them. When nearly 80 percent of the system is franchised, you need a positive relationship with your franchisees. I ask their opinion, and I don't think that doing so is weak management - that's strong management."
Above is quote from new CEO Travis of Papa John's from Forbes 2007. Papa John's should be welcoming and researching my comments therefore.