[Resolved] Woodsprings Suites / woodsprings suites hotel
Hello, I am a current guess here at Woodsprings suites hotel in North Carolina, I recently booked a reservation online for my prior month to stay and was told I would have to pack up and leave for 24 hours in order to get another room, I did so with my children as complicated as it was. Before I left I spoke with the manager on the phone about pricing and how much I would be charged. I told her to cancel the reservation for a single bed because I wanted a double bed and I was willing to wait. Apparently she didn't do so and they charged me anyway for a single night stay and which I never stayed. I would like for them to replace.my money and put my funds back on to my card. As much money as I spend here monthly it's rediculious, their staff is rude and very disrespectful at times. I would much rather visit any other hotel because I don't feel comfortable here at all nor am I satisfied with their services.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
WoodSprings Suites Customer Care's Response, Nov 22, 2017
Good morning, which location did you stay at in Fayetteville NC? I'd like to speak to you about your experience.
I can be reached at [protected]@woodspring.com
More Woodsprings Suites Complaints & Reviews
- Woodsprings Suites - no refund policy 
- Woodsprings Suites - incident of death
- Woodsprings Suites - employee/manager interaction with customers
- Woodsprings Suites - harassed with racism and told I wasn't liked 
- Woodsprings Suites - payments without authorization 
- Woodsprings Suites - telephone service
- Wood Springs Hotel - rude and racist receptionist and manager
- WoodSprings Suites, West Melbourne I-95 - in my room 210, I stepped on broken light bulb glass in bathroom
- Woodsprings Suites - room
- Woodsprings Suites - front desk (ashley)