I am writing this complaint against on line phone retailer wire fly. Who are not only very unproffesional in their Business & communication but also are trying to Fraudly charging me $250.
I upgraded my phones for 2 year contract with AT&T via wirefly on line store in april 2008. I updated both phone lines with new 2 new phones as both phones were free If I buy 2 years agreement with no features (e.g text, e-mail etc).
On October 2 2008 I received a letter from SIMPLEXITY [protected]) Stating that My credit card (American Express) was charged with $250.00 because I have disconned My 2nd Line [protected]), which is not correct because my both lines were active, they also stated that previous attempts to contact me failed. I advised her that I have never received any communication from them what so ever. I tried to explain to her that My both Lines with AT&T were still active and I am still an AT&T customer and I have made no changes to my account. Then the Female rep got angry at me and stated I need to call wirefly, I asked to talk to her supervisor but she hand up on me.
I called wirefly [protected] times talked to all customer, service reps also supervisors no one is able to help me but instead either they will hang up one or just transfer me to other department. Then all of the sudden my a/c (Order number#[protected]-e2)was closed.
On 11/24/2008 I called wirefly [protected]) account receivable department and talk to their rep name John who advised me that only way he'll be able to resolve this issue is if AT&T can verify that the Line is still active. I had AT&T do a 3 way call with wirefly A/C recv. rep John and AT&T rep Ashley verified that both lines are active. For some reason John hanged up on us. I called back 5-10 times he kept on disconnecting the phone. Finally I talked to some female rep on same number who advised me that John is saying that the charges can not be reversed. I called back after 30 minutes and John from wirefly picked up the phone and stated that no matter what I do he'll not reverse the charges even if the charges were incorrect charged in 1st place. He added thet I can talkt o customer service all I want but that;s the way he is going to do it and he refused to have me talk to a manager or supervisor and hand up on me.
This kind of service is not right and very un-proffesional. this is fraud and I'll appreciate if you can help on this.