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Windstream / unhappy and disappointed with the quality of customer service that they offer

1 United States Review updated:
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I have been trying to port my land line number to a cell company for aprox 4 weeks with no luck. EVERY time I call Windstream customer service I get a different answer to my questions and problem. I have been lied to, put off, placed on endless hold and bounced back and forth from department to department. I understand they do not want to loose business but if their phone service was more affordable I would not need to switch. I am EXTREMELY unhappy and disappointed with the quality of customer service that they offer. They need to better train their employees so that everyone is on the same page.

Vi
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  • Je
      12th of Sep, 2010
    0 Votes

    my acct no# is 126264002 I called 2 wks ago about my bill, ever since i merged windstream and dish together it hasnt been nothing but going up up and up. first of all dish is fine stayed same price butttt got less channels i had adult movies on there when had regular dish and paid same now u took them off and i pay the same. back to windstream i had it changed over to greenstreak onto a private line because all we use is the internet no phones in the house, but understand we have to have phone line to get internet. I upgraded to 6.0 speed which was advertised and told to me on the phone at a rate of 44.85 dollars the rep said in my area, well first bill will be around 105 to 112 dollars I said thats what i had figured. 1st bill 126.00, 2nd bill90.00 dollars, 3rd bill 140.81, i called and got supposedly the private line discount ha never happened we had a storm in between there my line went down outside called 2times never got answered always directed somewhere else or hung up on, thenfinally put note on windstream guys door and called one more time because i know he has to have work order finally week and half later line got put back up. Last bill I got for august 31 148.91 even went up higher, never got a discount of any kind . Please figure out what went wrong because wont be abble to keep u guys if keep going up and someone on ur end not holding up the bargain. Please get back to me. Thanks Jerry Gray

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