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Whirlpool / kitchenaid cooktop kecc508gbl3

1 California, MD, United States

I purchased this cooktop about 12 years ago as soon as it was installed had to have service tech come to my home 5 or 6 times as when I would try to cook the cooktop would cut off for no reason finally after the last visit the cause was cooktop was not getting enough air due to the oven a whripool gold which was a match for the cooktop when place over the oven. Well it wasn't a match like I was told by whripool and the service tech, the oven had to be modified to make the cooktop function right which isn't the way to have to do something that it was supposed to work. Since I've owned the cooktop I've had to replace the glass 4 times including the order I just placed today I've spent enough in glass to purchase a new cooktop spent another 352.00 for another glass today I sure hope it's something you can do to compensate me for some of the glass the cooktop works great when it works but when it don't it's no good. I know it's been a lot of years since I purchased the cooktop I'm not a person to complain or nothing like that but 4 glasses in the amount of time I've owned it is a lot I would appreciate whatever you can do for me I hope you understand the frustration I have with this issue.Thank You Timothy Moore

  • Whirlpool Corporation Customer Care's Response, Jan 02, 2018

    Fishawk, we thank you for your review, and are sorry to hear of the concerns you're having with your KitchenAid® Cooktop. We'd like to follow up with you regarding your concerns. Please email us at NAR_Customer_Solutions@Kitchenaid.com with your name, phone number, address and the model/serial number. Please include a brief description of your concerns in your email. Thank you KitchenAid® Social Media Relations

Fi
Dec 31, 2017

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