Whirlpool Canada / cabrio washer
I purchased a washer and when it was delivered the delivery man advised I had 72 hours to report any scrachs and dents. As I just moved in I wanted to change out the taps as they were old to prevnet possible damage to my new Washing machine.
When we tried to use the machine it did not work. We tried to call the manufacuture but they were closed. On monday we tried to call Leons and left a message. They did not call back on Tuesday I called again and explained the situation. They advise the manufacture would call me.
Wednesday they did but did not have the serical number so it took until thursday to book a technition which was not able to come out until the following tuesday.
The technician came out told us the mother board was shot and it might be in our best interest to contact Leons.
I did call and go the run around. They pointed the fingure at Whirlpool, did not call me back I had to keep contacting them. Now it is Friday they still claim that they need Whirlpool to fix the never used machine however they sold me it I never got to use it and I bought their platium service/extension warrenty which they explained does not give me anything until Whirlpools warrently runs out.
I could understand if I have used the machine or I did something wrong but I guess they are more worried about making the sale then servicing their clients.
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