Westjet / unwillingness to help with missed flight

Pierson airport, Toronto, ON, Canada Review updated:

My husband and I had flights book for Monday June 29, due to the highways being closed we were not able to arrive till the flight was missing, although we gave ourselves 4 hrs to get there. The customer service woman was extremely nasty, her first response was nothing we can do, we don't rebook missed connections. I mean REALLY? We ended up losing 800 dollars because they refused to be even the tiniest bit accommodating.

Jul 2, 2015
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  • Be
      2nd of Jul, 2015

    You gave yourselves 4 hours from WHERE? And which highways were closed? Where was your flight going? What time of day? Because all of these variables make a difference. Sure you can say you gave yourself 4 hours from say, Oshawa - but you leave at rush hour and you have an international(American) flight? 4 hours is never going to be enough.

    +1 Votes
  • Es
      28th of Aug, 2015

    you missed your own flight. Westjet or any airline would not refund the price. why would they, they would lose money. They were not able to fill your flight seats. so you had to pay for them.

    +1 Votes

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