WestJet Airlines / baggage

Toronto, ON, Canada Review updated:

My name is Ruth and I just flew from Toronto to Deer Lake Nl to bury my son's ashes ... Got in Deer Lake around 2pm yesterday and found out my suitcase was missing with my son's urn in it ... I carried his ashes in my carry on and I'm glad I did ... Westjet called me at 12 last night to tell me they had my bag ... I asked if they could bring it to me because I wanted my things and he said yes ... I waited up until 3 am and nobody showed up ... I never slept all night worrying about my bag ... I called Westjet in the morning and they informed me that my bag was dropped off at the hotel lobby ... No call to let me know ... Very very unprofessional off your employees ...I had to go out and buy clothes for myself but that was nothing compared to the stress that your airline put me through ... I had to get a hotel room in Deer Lake to wait for my suitcase ... So upset

Jun 27, 2017
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  • Be
      Jun 27, 2017

    They brought the bag to your hotel as promised but they weren't about to call you in the middle of the night because generally speaking, most people are sleeping. While you might have been awake, other customers would have found it rude to call at 3 am. In fact, even more likely, they had instructed the front desk staff at the hotel to inform you that your luggage arrived, since they would have had to store it with them. Your ire about the contact should be aimed at the hotel and not Westjet. Bags get left behind or go missing. . It is unfortunate but these things happen. They were able to quickly rectify the situation .

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