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Western Union / unethical business practice

1 Ontario, Canada Review updated:

Western Union accepted funds for an international transfer by debiting my credit card account. They then canceled the transfer, claiming that their system was not working properly. Their Customer Service people unhelpfully advised that the funds would be put on hold for two to three weeks! This is a straight case of theft, and customer abuse. Avoid these ###.

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      30th of Sep, 2009
    0 Votes

    Keep away from these ###. Their internet money transfer web site has successfully frozen several hundred dollars and sent no money to anyone. I am unable to do anything for a few days, so if that’s your only money your recipient has to wait several days until it sorts itself out. Terrible customer service from untrained operators.
    These companies prey on poor people who have no other monetary instruments available to them. An AUD$540 transfer ends up costing AUD$625 due to lousy exchange rates added to the $51 fee, a whopping $85. The banks charge $35 for a TT of any amount but it takes longer and must go into a bank account at the other end, this is often difficult for poor people. The cheapest easiest way I can think of is sending your relative a debit master card after opening yourself a second bank account, transfer the money in to that online. This way each cash withdraw can be done at an ATM and costs about $5, the money is exchanged at a reasonable rate and the whole process can take as little as 1 hour for them to receive the money

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