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Wells Fargo Bank / zelle money transfer using phone numbers - as advertised on wells fargo site/app and customers account

1 United States
Contact information:

I did 2 money transfers from my Wells Fargo acct using Zelle /phone numbers, the bank send the money to someone who either had the phone number before or register the phone number with bank of America, the text message was received by the person who i send the money to, but he never received the money, the bank fail to reimbursed my loss resulted from their system which didn't check and verify money send is going to the correct person it was intended for. the bank investigation accepted that the money went to another person yet they choose to end the investigation. This exact issue happens to other Wells Fargo customers yet they failed to guide their customer other than using fine prints. The bank personnel doing the investigation should have the ability to do better.
I loss confidence in this Bank.

Mar 12, 2018

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