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Wells Fargo Bank Home Mortagepoor customer service

1

i was dealing with Well fargo mortage consultant of knoxville TN, for refinancing of my home for over 3 months awaiting anxiously and providing all necessary information to get my loan approved, last month i received letter of approval with all the details of my loan, last week i was told that they cannot proceed further and disapproval my loan. Instead of asking more information they just totally denied my loan.
This is terrible, i have wasted three months and suddenly they disapproval my loan after approving it. makes no sense, poor service. I have left several messages to this loan consultant but no reply what so ever..

Mortage rates have gone up recently and i think that's the main reason they don't want to do it at the rate they have offered me earlier.

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