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Wells Fargo / on-line payment system

1 AL, United States
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All Wells Fargo Auto Finance customers use cation when making on-line payments. Two months in a row I have made on-line payments for my monthly car payment that have been credit to another customer's account. My account information was entered correctly but the system read the account number wrong because somebody else's account number is similar to mind. The customer servce representatives are totally unhelpful and are in no hurry to track down the missing payment in order to credit it to your account because they have received their money. But in the mean time, they call you about not receiving payment (which was already made) because nobody entered a note on your account that payment is under investigation. Wells Fargo needs to use some of their bail out money to upgrade their on line payment system because the representatives said this happens from time to time (like that's supposed to make you feel better when it's your payment that got credited wrong and you're the one getting harassing phone calls).


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