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WeightWatchers.com / unethical billing practices

1 United States Review updated:

Weight Watcher's Online charged me $65.00 for signing up for their service even though I canceled less than 24 hours later. Their computer messed up my registration weight (entering a weight they had on record for me 3 years earlier!), so I decided not to bother with them since there was no telephone customer support. (This was my fault for not looking for human customer support before signing up.) When my credit card was charged $65.00 (even though no human ever put their hands on my account) I complained to their customer email support. This is the reply I received, even though I had canceled several weeks before I had sent in my complaint: Dear Barbara, We are certainly willing to help you cancel, but want to inform you of the specifics of your account. If you decide to cancel your Weight Watchers® Online 3-month subscription plan within one month of your sign up date, it will expire at the end of the month and your monthly fees will be pro-rated at the non-discounted price of $16.95. In addition, when you subscribed to Weight Watchers Online and submitted your payment, you agreed to the terms and conditions set forth in the Subscription Agreement. The Subscription Agreement specifies that the $29.95 sign-up fee is non-refundable. Based on the refund policy outlined in our Subscription Agreement, until 8/30/2007 you are eligible to receive an $18.10 refund. After this date, you are no longer eligible. If you would like to cancel early with a partial refund, please reply directly to this e-mail so that we may complete your cancellation request. If you do not respond by the date above, your account will expire at the end of the pre-paid term on 10/30/2007. The reason your potential refund comes to $18.10 is as follows, in accordance with our subscription agreement. You paid $65.00 for a three-month subscription to Weight Watchers Online. When requesting a refund you are charged the pro-rated, monthly price of $16.95 for each month or part thereof. Thus, $65.00(3-month subscription plan) - $29.95(non-refundable sign up fee) = $35.05 - $16.95(one month's service, pro-rated) = $18.10. By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policy. http://www.weightwatchers.com/legal/subagreement.aspx Sincerely, Ha, Customer Service Associate www.weightwatchers.com

Don't use Weight Watcher's Online. It is a farce and has bad customer support and unethical billing practices.

Va
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Comments

Sa
  14th of Sep, 2007
0 Votes

i would like to cancel my monthy pass i tryed to email you and it would not go thur my access code is 13-466- 1108-2832134510 thank you

Ma
  3rd of Aug, 2008
0 Votes

I tried a few weeks ago to terminate my monthly pass, first by e-mail, then by mail. So, what happens, I get my monthly pass in the mail a few days ago, as if I never tried to contact you. I am having foot surgeery and will be in a cast for quite some time, therefore I would not be able to be weighed. You probably won't pay attentioin to this, but my pass ID# is M3013144. Please learn to try to help people.

An
  20th of Oct, 2008
0 Votes

I received my Visa bill and I was charged double for the month of October. There was a credit for last billing period and two additional charges from Weight Watchers. When I totaled my transactions for the month of October both charges were in the grand total. Does this mean that I won't be charged for November?

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