Webroot — fasle services

So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to change my computers settings. Also I find that all my favorites are missing along with some persona; data I can not trace back or find again.

I ask them to fix it and they tell me that its an additional service for paid subscription users...this is THIER fault, I was NOT warned this was going to happened. They deleted data off my computer that I needed and had nothing to do with viruses. plus a bunch of crap was installed on my computer as well.