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CB Antivirus Software Webroot Complaints #22-41
Webroot

Webroot review: customer service ( 1 comment)

S
Author of the review
10:30 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

They brag of US support but have you ever tried to call them? The same recording telling that due to the popularity of their new product your wait time is expected to be longer then one hour!
If you would like to pay for support the wait time is non existent but I am not paying them for what they brag about is free
The email support as well as the contacts on social media are a farce
Nice to know that they can pay someone to monitor these boards and do some spin control but that they don't care enough to have their support line adequately staffed
Be sure your complaints here are followed up with complaints to your local Better Business Bureau as well as the Better Business Bureau where their corporate offices are in Colorado

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H
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H Harris
Cookeville, US
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Apr 19, 2011 2:49 am UTC

I also have bad experiences with webroot support. Was told to wait on the phone for over an hour . They spend all the phone time up front directing one to their FAQ and ect. which is completely useless. I think the product is ok, but do not count on any support in a reasonable time frame. I just gave up and will plan to go back to Kaspersky.
I just want to warn consumers, that if you expect to ask only one question, expect to have a possible phone wait of over an hour. I found this to not be practical.
H Harris

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  1. Webroot Contacts

  2. Webroot phone numbers
    +1 (800) 772-9383
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    BrightCloud
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    +1 (858) 652-4470
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    +44 203 349 2399
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    Ireland
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    Japan
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  3. Webroot emails
  4. Webroot address
    385 Interlocken Crescent, Suite 800, Broomfield, Colorado, 80021-8062, United States
  5. Webroot social media
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Webroot Category
Webroot is ranked 11 among 17 companies in the Antivirus Software category
#09 AVG Technologies AVG Technologies #10 360 Total Security 360 Total Security #11 Webroot Webroot #12 Enigma Software Group Enigma Software Group #13 Stopzilla / PXE Group Stopzilla / PXE Group
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