A Sep 25, 2017

Webroot spammed my inbox with auto-renewal notices, I used the provided hyperlink to opt-out of auto renewal, but they still charged my credit card.

After contacting them to reverse the charge, a 5 dollar difference in the charge and refund was still there. They told me to take it up with my financial institution. I explained that it is their fault, and their responsibility to refund my money, and once they did so, they were free to take it up with my financial institution themselves. They then sent another note implying that I didn't opt-out.

Since the refund, they have continued to spam my inbox with discount offers, and I am forced to continue checking their messages as this issue is still not resolved.

I am glad I'm only out a few dollars, and not hundreds like some other people.

I will never do business with them again.

Post your comment