Customer mistreatment
I was shopping in the Flora Illinois Walmart @ 8 pm Thursday December 24, Christmas eve.
I had been in the store shopping approximately 30 minutes. I had about $50.00 worth of merchandise in my cart, and was headed to the checkout.
Over the P.A. the announcement was made that the store would be closing in 5 minutes.
Although this seemed like short notice, I had completed all my shopping and was approaching the checkout anyway.
After less than 2 minutes had passed, a store employee approached me saying "you have to check out now, we are closing." I informed the employee that i was going to the check out. Another employee accosted me, rudely stating, "you have to check out now, we are closing."
As I moved within 50 feet of the check out I was again told by another employee, that I must check out immediately. Another shopper behind me was also rudely harassed in a like manner.
When I was within 20 feet of the check out I was again approached, and very rudely told "you have to check out now, we are closing." By this time I had been accosted rudely by 6 employees within a 3 minute period while going to the checkout.
Finally, I had been mistreated enough and told the store employee that they could keep their merchandise.
At the door was the store Manager Eric. I complained nicely to him, and was told, that they had families that they needed to get to. He rudely kept repeating "merry Christmas sir."
It is understandable that the store would close for Christmas eve early. It would be ok to make a 15 or 30 minute closing announcement, but this didn't happen. Myself and other customers met outside and all related having been treated rudely and without respect.
I have joined a local and nationwide boycott of Walmart, and advise others to also. Eighty percent of Walmart's stock comes from China and costs American jobs. If you want to help America's economic restoration... don't shop at Walmart... let them be rude, and keep their inferior junk!
No one lied, I just like a good laugh... and you all are funny... pitiful but funny!
Keep it coming... the show is great and the lesson material is priceless.
Please, more ignorant name calling... the class loves it. Could you please also tell me again about how stupid I am for requiring good customer service?
You are doing the next generation a great service in showing them what it has taken to destroy the economy of the greatest nation on earth.
They are seeing that the consumer and worker can do more damage to the economy than a foreign source or even government waste could ever do. One student stated in his return blog "ignorant and lazy people like this have destroyed the American economy... it's that simple."
Thank you and please keep the lesson material coming.
Thank you very much for the great material, it will be used very well. You have done a great lob of illustrating a point, very good.
Please continue providing the class with examples of what has caused the demise of the American economy.
Your attitude of laziness and providing less than excellence is precisely what the Professor needed. He is quite happy and the students are learning about the free loaders of society very well... again thank you... please keep the ignorance coming... applause ...applause.
It is interesting when he shows them your comments and they all laugh at your ignorance... keep up the good work!
Thank you for the material.. very good and proves the point well. End of discussion.
It would be a good suggestion if some of you were to look back over your comments and consider your method of communicating. When you repeatedly just name call and say demeaning things it damages your position.
It is one thing to stick your nose in the business of others, but then to become abusive is a sign of some basic instability.
Some of you have made very caustic and slanderous remarks, think about this. You have entered yourself into something that doesn't concern you, and then made a mini war out of it. The truth is that no one should ever settle for less than excellent customer service no matter where they shop, or what the circumstances, and Walmart agrees.
The reason many U.S. jobs have left is the diminshed work ethic in this country. Many of you have adequately displayed the mentality of people who want something for nothing. When prices are high, good customer service is all that we have to offer our customers.
So, you have shown yourself to be a group of people who cannot mind their own business, have a poor work ethic, and despise good business practices.
Hopefully and apparently Walmart has better management than some of you commenting here.
If one wonders why America is failing economically, all they have to do is to read your comments.
Lazy people (as yourselves) produce little and require little. Because you are lazy you have time to comment on something that doesn't concern you, and ignorantly call names.
The U.S. was built on ethics and excellence, people who produce and demand less are what is ruining the nation.
Your attitude is that cause of the decline of America. America will only rebound when it's people rebound.
You have crooked politicians because you allow it, just like you allow less than excellent business performance.
Go on and compose your drivel. I have a friend who is a college professor and he is copying your replies. He is using them in his economics classes to show what has happened to our once great economy.
I want to thank you for giving me this opportunity to supply my professor friend with all the material he needs to make his point.
Congratulations, in your ignorance you have helped to provide the next generation with guidance towards the solution. Please continue your comments as they assist greatly in showing that the demise of the American economy is due to the lazy and unethical standards of it's people. Good job.. please keep it up.
I no longer am checking this blog, but my Professor friend is constantly checking and copying it. Many of your comments are appearing on a big screen and being discussed (and laughed at) by college students.
On behalf of the Professor and his class I want to say thank you! You have provided us with some perfect and very funny material.
Not that it is any of your business, but I donated the card to a very needy family. You all should consider expanding your lives, as this is a long closed issue.
Repeatedly calling derogatory names only indicates your lack of basic social skills and your ignorance.
If you want to continue displaying your ignorance on a closed issue, go ahead.
Many people come here just to be entertained by you I am certain.
You all really don't have lives do you? Commenting on something that is none of your business was weird enough. Now you continue your ignorant banter after the conflict was successfully resolved. I cannot help but to feel sorry for you, how pathetic.
Update on Walmart Complaint!
District Manager frpm Walmart contacted me. He assured me that it is not the practice of Walmart to close a store in this manner. He was very apologetic, and gave me his direct number in case of any problems in the future. I was also told that he would deal with local management personally.
Walmart also sent me a sizable gift card to compensate.
The truth is that companies do not gain from improper customer service. There should never be a time when we offer less than excellence, or expect less when it comes to customer service.
For those of you who defended Walmart (or thought you were) you are part of the problem. I am happy with Walmart's handling of the situation.
For those of you who criticized me for wanting excellent customer service you are wrong. First of all, this is a complaint forum, not a discussion forum... apparently you don't know the difference.
Having been a Manager I know that customer service can make the difference between a store's success or failure. If you really liked Walmart, you would insist on quality customer service.
Since Walmart has graciously settled this matter, I have no more complaint, and will no longer answer your replies.
In my absence, you can continue to call me names and reflect your immense ignorance as you have previously. Enjoy yourself.
It is amazing that so many people comment onthe experience of someone else.
This site is called "complaints board" for a purpose, to register complaints.
If it had been a discussion forum it would have been entitled such.
It is obvious that those responding to my complaint don't even know what they are doing, because they are in the improper venue for a discussion.
There is no reason to defend WalMart. If you are happy with your experience at Walmart, continue to shop there. Your time might be better spent in dealing with your own lives, rather than minding the business of others.
There are many sites designed for you to practice your eloquent discussion skills, this is not one of them.
Whether you agree or disagree with my assessment pf my experience at Walmart is irrelevant.
Find a discussion forum and blow of all you want.
My complaint was regarding Walmart, and is the business of no one else. Complaints here are complaints, not an invitation for discussion by uninvolved people.
Unless you were at this particular Walmart and experienced the same treatment, this is really none of your business.
To make a long story short: get a life!
I didn't want to mention your breeding, but you are probably correct there also... too bad.
DUH, sorry you cannot seem to comprehend that customers were not given 5 minutes... sorry you are unable to understand something so simple.
The announcement said that shoppers had 5 minutes to bring their items to the check out. I am sorry you cannot understand something so simple...again I repeat DUH!
If you lack the ability to concentrate on something like shopping for an hour, it certainly seems to explain why you have such an obvious comprehension challenge. DUH.
Dear Brenda
You need more assistance than I can give you here. The truth is that poor customer is poor customer service, no matter what you believe. You were not there and are therefore unqualified to comment on what happened.
I appreciate your vast knowledge of global economics, but you are still incorrect.
I made a complaint about a particular Walmart store, not about you. Since you were not there, do not know what happened, and are not Walmart this doesn't concern you. Have a nice holiday. Quite frankly, I don't have the time to continue your silly word pong. I sincerely hope you also find some better way to spend your time.
I am not in a tizzy at all, and could care less if you agree or not. Since you weren't there you have no way to relate in anything but your obvious ignorance.
You most certainly do contradict yourself by stating in your former incoherent rambling that Walmart sells junk. It is hard to discuss something with someone who can't even track his own ignorant thought process.
In reply to your ignorant question, if you could read you would have known that I was previously in the store for over 30 minutes prior to the 5 minute announcement. You might learn to read and actually absorb what you read before making foolish comments.
The rest of your diatribe is equally as ignorant and irrelevant. Your incoherent rambling about nationalism and China are totally irrelevant.
Try reading (or learning to) before commenting and your comments might makes some sense. The case was plainly made that I and othesr were in the store over 30 minutes prior to the 5 minute announcement.
The other customers in the store at the time were equally as outraged because of the poor treatment.
What you say does accidentally have a small smidgen of truth in it, re: globalism. The reason America is failing economically is because it has settled for garbage and poor service instead of excellence.
Maybe you might me able to get some remedial reading classes, because you apparently are not able to read and comprehend what others say.
You obviously were not present, have no idea what happened, and are ignorantly commenting on something you know nothing about.
It is interesting that you also contradict yourself now saying that Walmart does indeed sell junk. Maybe you have a difficult time even understanding your own point, let alone the point of someone else.
Maybe once you get your meds straight you might be able to choose one opinion and stay with it?
Apparently you cannot read. The store announcement was that the store would close in 5 minutes. No customer needs to be harassed this way. I have been a retail manager for several years, and would never treat customers this way. It is ridiculous to announce a store closing in five minutes anyway, but then not to allow 5 minutes is poor customer service to say the least.
The reason Walmart makes "record Profits" is because it uses cheap Chinese labor and sells junk to Americans, taking American jobs.
You don't know what you are talking about that the employees didn't know I had gotten the word, because they treated everyone else with the same disrespect. You were not there and obviously don't know what you are talking about.
Your statement about planning shopping is stupid. No paying customer should ever be treated rudely under any circumstances. I have been in many stores where they make a 15 or 30 minute announcement. This store made a 5 minute announcement and didn't even honor that.
You should probably not comment on situations you know something about, not being there, you obviously have no knowledge of what happened.
Your stupid comments said I didn't have decency towards Walmart employees, but I was at the checkout to pay for my items. You are probably one of Walmarts door greeters yourself, and not capable of having a real job.
Since you weren't there, you are unqualified to comment, and obviously have no idea what you are talking about.
The complaint has been investigated and resolved to the customer’s satisfaction.
walmart money card madness
I maybe the only one, but I think I had the ultimate experience with Walmart Money card. I Placed money on my card so that I could do a transaction over the phone. It was declined. I called, what I have named the worse call center in the nation. This guy answered the phone with total broken english. To make a long story short, I requested to speak with a supervisor. after approx 2 sec (I promise this happended). The same guy came bk on the line announcing himself as the supervisor but with a different name. I told him that he was the same person and he said that he was not. (I don't have enough rm on this pg to tell U what I said to him. I then hung up and called bk. I got another not so informed supervisor. I never got my issue resolved. Can someone tell me who regulates walmart money card so that I can file an official complaint? So much more happened but I had to stop somewhere (lol)
The complaint has been investigated and resolved to the customer’s satisfaction.
Have you continued to have the issues with the card? How did you finally resolve any issues? I too am haveing balance issues with them, and they donty want to fix..
sorry paint
Very experienced in painting. After a coat of primer on bare drywall, then one color coat complete, the last coat starts bubbling up with the primer attached. Allowed plenty of drying time between coats and the walls were oil and dust free. Stay away from this product. Cheaper surely ain't better. I'm doing all my shopping at Target, from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
Do not direct deposit to walmart moneycard. I lost my card for a few hours, then found it. They would not reinstate my card, they told me I could, for a fee, have it fed ex'd in a couple of days. No help whatsoever. Alllllll my money is on the card and it is a week later and they still have not even put the card on the fed ex truck yet. I have 5 kids and it's two days before christmas - they have all my money and I can't even get gas or food, much less christmas presents! I've called repeatedly but they don't care. Do not do business with these vultures!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Walmart Visa Moneycard as a gift since it says "Easy to get. Easy to use" and can be used anywhere Visa debit is accepted, including ATMs. I thought this would be better than a Walmart gift card, since it can be used anywhere. This is all it says on the front of course. I didn't think I should have to read the fine print until I got home. So, the cashier swiped it and placed $50.00 on it at the register and I took it home. However, upon reading the fine print, I found that the receipt for the card was actually what I needed to place the money on the card. The card was still worth nothing. And at that point, I no longer had the receipt, so the $50.00 was gone. I decided to call customer service to be sure nothing could be done, but their customer service number is electronic and completely inaudible. Of course, there is no way to speak to a real person. So, I went online to try to contact someone, and they only provide a mailing address. So, I sent a letter to which I will never receive a reply. Do NOT buy one of these stupid cards. Just give money. I don't know what I was thinking.
It was pretty stupid to lose it in the first place.
this card really does suck! you should be able to have as many as you want but instead your only allowed to have two... thats bull...idk why they do that its your buisness if you want more then two you should be able to have them!
price scanning
Walmart Grocery Department used to be a good place to shop. Their prices were lower than other large chain stores and they carried a larger assortment of products, NOT NOW. Other than their prices increasing they no longer carry small packages of anything and the assortment of brands is now down to two or three choices So, I am including WalMart shopping tips that all their customers should start using NOW!
Wal Mart Tips!
Pay attention to shelf pricing especially if it is an "on sale" item. Do not let the cashier start scanning items until you have unloaded your basket since in most large grocery stores you cannot watch the scanned prices from the basket unloading position. You will be surprised at the number of items that have not been updated in their system to reflect the sale price. Wal Mart has a policy that they will meet any other stores' published prices. So, you go through all your weekly sale papers from other markets and make a list of the items you need and take it to Wal Mart. When an item scans at a higher price bring it to the cashier's attention and they will reduce their price. You will get the item at the sale price without having to drive all over town. Wal Mart also has a policy that if an item scans the wrong price you get the item free if it is under $3.00 or a $3.00 refund for items over $3.00. One catch to this one - If you notify the cashier at the time of checkout they will void the wrong amount and then charge the correct price. You need to finish checkout then take your receipt to Customer Service, show them the item or items that scanned incorrectly and then they will honor the policy. This may seem a little much but I usually save from $3.00 to as much as $12.00 per visit.
Thanks for the additional information. In truth, if my line is long I just unload and then check my receipt as good as I can before I leave the store. I am basically boycotting Wal Mart now (my local store is a 40 mile round trip) and using my little hometown store for essentials.
The complaint has been investigated and resolved to the customer’s satisfaction.
outdated product
For the 3rd time in 6 months I grabbed a seriously outdated dairy product from the shelf. In the summer it was yogurt that was 3 weeks out of date. More recently a cheese product purchased in 11/2010 was dated JULY! Today (12/21) I picked up a carton of milk dated 11/28. I cannot be the only one picking up outdated dairy products at this store.
does not work
Purchased a My Little lamb swing for sister. The first one quit working after 40 days. It was returned and a new one was delivered and it isn't working either. This is defective and we want our money back or a swing that does work. I have the order shipped confirmation reciept # [protected]. The baby is only 4 mos. old and has more down time the use. Please help us. I can be reached at [protected]. Thank you Donita Morin & Dana Harrington
delay in crediting charge card
Are you kidding me? When they charge me, it appears on my credit card immediately. When they credit me, this is the notice I receive:
"a credit in the amount of $48.00 has been issued to the payment method you used for this purchase.
If you paid by:
Credit or debit card: the credit should appear on your statement within two billing cycles."
For some reason, the comment made by me above was not for this posting, but I can not seem to find a way to remove it. Please disregard it. Sorry.
You're too stupid to use facebook. Goodbye and good riddance!
check policy
after wasting over two hours shopping ..at the check line my Capital One check was denied..Walmart employees claim they have never seen a Capital One check..I tried to explain this was a check with name/info inprinted with my acct info thru my credit card..I talked to two mgrs prior to shopping and they did'nt see any problem ..however telechek..denied the check ..I called them and was informed it was Walmart's policy..nothing to do with me.. I also called Capital One and was informed that I had plenty of money on the account..It should'nt have mattered if I was using the check or the actual credit card..its all the same info..since they decided to have me wait on the wall like a thief..while they conferred..I decided to let them restock their merchandise..this was just another wasted day at this store/location..having extensively travelled I have been in many Walmarts and without a doubt this is the worst store I have been in., from the store being out of products.. to the lube boys stealing my CD'S out of my car..without a doubt this is the worst store/Walmart in the state of Texas. Capital One sends these checks to their card holders I usually just trash them but decided to use them for Christmas..If you get them too...save yourself some humiliation at the Walmart check out...and go to Target instead anywhere but Walmart in Cedar Park Tx.
yes I did call telecheck before I left the store...and telecheck stated it had nothing to do with me...my credit..or check writing history..telecheck said it was walmarts policy..however the managers did'nt bother to tell me this..and I asked two different ones...I just hope they had fun restocking over $400 in merchandise from all over the store...I could have used my credit cards..or even paid cash for the purchase, but it was their attitude that me say no, restock it!
Many places do not accept these bank checks. They are expensive and if you do not pay it back right away then you will be charged a higher % than you would have just using your card. This is how these credit card companies get you. Once you right a check, it is the same as a loan. A big loan.
personal
I'm very concerned customer, regaurding one Associate name Jacqueline;she been depressed and run her over and stab her in the back;also I have overheard the conversation from Carla & Tammy that they don't care about how Jacueline's Schedule and also remarked by saying if Jacqueline don't like it, she should kiss her a#@!.Would you please make sure to talk to personal about their behavior; It is very Unethical thanks...
The complaint has been investigated and resolved to the customer’s satisfaction.
Why not take it to a manager instead of hoping someone in a position of authority sees it here?
food quality
well this complain refers to two seperate incidents about the same thing, the first was just before a family camping trip, my girlfriend had ran to walmart nearby us in an effort to save money (at what real cost imo). now first off i try to stress to her the importance or examining the food we buy not only for the expiration date but also to look at the product it self. in this particular instance the only food i know of that was bad was a variety pack of oscar meyer lunchmeat which was put on ice immeadiatly and was not even actually eatin on this trip, after we had returned i grabbed the package out of the fridge and noticed clearly on the front it was past the expiration about 10 days meaning it was past due a week on there shelves, can you say quality control inssue?
Another seperate instance came even more recently when i opened the fridge to make an other sandwich and find 2 package of land o frost ham lunchmeat, one purchased by me from smiths (had an earlier exp date and was less full) and another purchased by my girlfriends cousin who lives with us (he shops at walmart to save money too.. what a joke)
this package was dated december 24th (note that it still should be good at this point) and was very slimy and what looked to be mold or something disgusting and white all over it. it was well refridgerated and never left out since he purchased it.. leading me to believe walmart failed to keep it at safe temperatures.. i refuse to shop at walmart and have been following those beliefs for years and years now.. walmart is a zero star establishment and always will be.. i am having a child in less than 2 months and am frankly scared that food of this quality is found on there shelves, which is apparantly not uncommon given two instances at seperate period in time ( a matter of months) an adult like myself may be able to handle being poisned by you but a child may not be so lucky.. shame on you!
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased some pink salmon filets and they all were bad in the frozen sections
"which is apparantly not uncommon given two instances at seperate period in time" This isn't true. You need to understand that a store like Wal-Mart stocks thousands of products daily. They do their best to keep up with dates, as does every store. Sometimes they make mistakes. I used to work at a grocery store that was a lot smaller than a Wal-Mart. We did our best, but we made mistakes too.
racial profile
Good Morning, I am typing this complain here, i don't know if this website is related to Wal-Mart Corporation or not but my complain will go far if something is not done. I am so disgusted for the way I was followed last night at the Wal-Mart store in Taylorsville, Utah the one located in Redwood Rd and 5400. Christmas is next week and I am traveling to South America, I spent over 2 hours at this store trying to buy gifts to bring with me. YES SPENDING MY MONEY AT THIS STORE AND GIVING MY MONEY TO THIS CORPORATION, when for almost two hours I was followed by an individual, he was a white person with beard, it was so obvious that I started to feel uncomfortable until I asked one of the ladies who work at the photo place, what should I do if I feel someone is following me, the lady told me there’s nothing you can do, we have people who work here and that’s their job, while I was talking with her, the guy passed by where I was standing with the lady and I said: That’s the guy who has been following me, the lady then said, HE WORKS HERE, SORRY ABOUT THAT. I was so PISSED OFF! So disgusted, so DISCRIMANATED, so EVERYTHING, I wanted to leave the store and leave the cart full of gifts at the register after they where scanned at the register, and no pay and just leave without it, but my education didn’t let me do that. While I was at the register I was talking with the lady there and complaining, the register then said: OH YOU NEED TO TALK TO SO AND SO, SHE’S THE MANAGER, the Freaking manager was standing behind her and listening my complain, the register lady, turned around and saw the manager and THIS “MANAGER” LACKING OF CUSTOMER SERVICE SKILLS was like, I don’t wanna deal with it, she made faces of not happiness and discriminating that I was a brown latino person, and she was like didn’t care, I had to look at her, and pretty much telling her with my look “COME HERE DO SOMETHING” she then came where I was standing, swapping my Credit Card to pay for my stuffs, she heard my complains with a no happy face, definitely, this lady should not be a “Customer Service Manager” SHE HAS N0 IDEA WHAT CUSTOMER SERVICE MEAN, I am so aggravated by the way Wal-Mart makes racial profile customers and made on me, a loyal consumer, and thinking that I was stealing products from the store, this is not right, if this, ONE OF THE LARGEST COMPANIES IN THE WORLD, need to take care of this issue, which I think is a legitimate reason, they should put cameras in the isles and no follow latin, asian, African-american people in a NO-PROFESSIONAL WAY, this is not right.
The complaint has been investigated and resolved to the customer’s satisfaction.
No! But equality is.
Without customers there Is no asset. What do you mean?
But we should have expected this. walmarts always been owned by a bunch of right-winged republicans!
I just left walmart in Fairfield, ca. This customer is right walmart is a horrible place to shop. It is very obvious that you are being followed and it's tacky. We all know times are hard and theft has increased in the last few years but whoever says " if you don't like it shop elsewhere" is ignorant. Priority #1 customer service, which includes making the customer feel welcome. CASE CLOSED!
Caucasian people get followed too!
fraud
December, 14, 2010
Today I received a phone call offering me a $500 dollar walmart gift card. They said they were going to give it to me for being a valued customer. They already had my address and name on file. They said they needed to charge me $1.95 on my credit card for UPS shipping of the gift card...I fell for it ;(
But immediately after hanging up I realized it was too good to be true. So I called Walmart's headquarters and they confirmed that it was a scam. Thus, I quickly called my bank and blocked the card. If you fell for this as well, u should do the same and immediately call your bank and block your card.
Here are some other names that were mentioned and associated with the fraudulent phone call:
www.creditcare911.com
www.athomerewardsplus.com
www.passporttofun.com
the caller id for the fraudulent phone call was
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
very rude service
Ive had multiple problems with my Walmart Pharmacy. They never have our prescriptions ready even when called in days in advance. We wait and wait or come back numerous times before our medicines are ready. Lately we've had trouble getting our insurance straightened out, only with walmart. We had 2 policies and then lost one. We notified the pharmacy within...
Read full complaintrefund nightmare
They just can't manage to return my 550.00 . I used their bill pay online but for reasons not rellavent my check was given back to me uncashed. The processing center said just call the money card and they will start the refund process which according to money card is 3-5 days but after speaking to the processing center twice they said 7-10, whats up? I have now been in this fight to the death for my money going on 20 days now and want their corperate blood. They are condesending and ###S I had explain the problem at least 3 times to each dork I spoke to each and every time I called. I might just take this fight beyond the grave.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst experience ever
Worst experience ever! After years and years of awesome service at Walmart I was shocked by service at 1460 Golf Road, Rolling Meadows, IL (i used to coming to this store weekly). Guy with name Bill who introduce himself as store mng even claimed that store is HIS and that he does not have time for customers or complaints (says: this is my store and i have no time for you")? I fell sorry for you Walmart if this is what you tech your management to do ! Bye Walmart welcome Sears! Never again shopping at Walmart and fell sorry that I ever did!
what I was trying to convey is to shop at stores that appreciate your business. I was repremanded at cvs for looking in an unsealed box. Since I vote with my dollar, I left my cart with several items and walked out.
I only shopped at walmart once and it was okay, nothing special. Since it is nothing special customer service has to make it special. Look at bed Bath and Beyond...you think you are at disney land. Thay make you feel important and you want to go back. Thousands of people are looking for jobs so call headquarters and get the regional managers name and number tell him what this man did, also send it in writing. Demand a written apology. He will be fired. Too many stores are closing and nobody can lose even one customer. Girl put on your big girl pants and do it...a business owner
One slightly negative experience is enough to make you leave after years of excellent experiences?
photo package
Got the corporate number where my family had photos done on 12/12/2010. Was on hold for customer service for over 20 minutes(12/13/2010) never got through. Dont even know if it was the correct number( [protected]) At 11:30 a.m. left my name and number to discuss my issues and complaints, with someone on voice mail in the corporate office (?)that were not with the photographer or with the studio or even the pictures themselves. Cant believe I have to even write them here . What a wrong way to run a company where you cant even call to discuss a problem. Well here sorta goes. I have 2 children 8 years apart and get pictures done every year have been very happy, until this year my children have 2 different fathers 2 different families, 2 different last names, 2 different addresses, here is where the problem lies does your company not take into account that there is many families like mine? Do parents have to take their children in separately or by relatives in order to receive the package special for 2 children? In this economic time what are you thinking in denying people in my situation and many others their had earned money! I feel slighted, ripped off and so disappointed! I had to pay the price almost double from last year because I had no choice. I could not let my families down that expect these pictures every year! But needless to say I want top be heard and listened too! Would'nt mind some money back too! Can't wait to see if I even hear back from anyone. Have more to say but that is sorta the jist of it. My name is Cheryl Deets-Behn I live at 2131 waldemere street Sarasota Fla. 34239 Home phone is [protected] cell [protected] I don't want any coupons more pictures or anything like that I really feel I deserve some money back! Did I mention my oldest daughters father is deceased or that I'm a single mom! Does it matter to anyone? You are a big corporation you need to do the right thing for all of us 45 year old moms like me! I may be just a waitress but I'm a good loyal customer! Not only of the studio but of your stores. Are you so big and bad you can afford to even lose one customer? I would think not! Thank- You Ms. Cheryl Deets-Behn
The complaint has been investigated and resolved to the customer’s satisfaction.
have u looked in ur store for the district managers number?
wrongfully fired
I was fired for "job abandonment" the day after I went to work. I just realized it a couple months ago and have been trying to get to the bottom of it, but they dont want to hear it. I played basketball in college at the time, and the claimed they would work with my schedule, and they didnt. Instead they just fired me because I could only work on weekends. They were lucky I did that because I played for a division 1 college basketball team. There is nothing harder than d-1, and its like a full time job. They knew all about it because I brought in the practice schedule, games schedule, and school schedule, and still went to work every weekend, when I could have been resting for practice. I feel that this is wrong, but i'm young, and I dont know how to find a lawyer for this case without gettin my money stolen. This is not right, and because of them, I have yet to find a job because they say that im not eligible for rehire. So because i'm in college and playing d-1 basketball and could only work the weekends i'm not eligible for rehire? And I know this is wrong because I did my job well. Customers complimented me as they came and left, and now my life is a living hell because of wal-mart and thier lies. If anybody can help me I would appreciate it.
That sucks man.. I work at Walmart myself.. I am a receiving associate, 3rd shift.. I have missed days because of my asthma and having to go to the hospital.. Because it is pollen season. I have been written up 3 times.. Twice for my asthma and once because my brother was in the hospital for surgery that saved his life.. Yet, the manager told me, I have a responsibility to my work and that comes first before anything.. She said it in very rude manner.. I wanted to slap the ### out of her.. So I'm on thin ice. I have a family to support and my health sometimes isn't in great condition.. I would contact there ethics company and make a complaint.. And possibly contact a lawyer. Hope everything works out
price match policy /fraudulent advertising
False advertising! walmart advertises that they price matches competitors ads but when I presented the cashier with the ad she not only would not honor the policy but even called the customer service manager darrin to the register and he would not honor the policy either! It was on a food item and thee difference was only a matter of two dollars! I told them I didn't even want anything then. I guess two dollars was worth more to them than a loyal customer!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow you sure told them wasting all that time shopping and then leaving with nothing over...TWO DOLLARS!
undelivered item
I ordered an electronic keyboard(Casio SA-76 Package) from Walmart.com. (http://www.walmart.com/search/search-ng.do?search_query=casio+sa76&ic=48_0&Find=Find&search_constraint=0). It clearly shows in the photo advertisement that a stand is included in the package. When I picked -up my item from Walmart Palmdale, CA. it is not included. I have sent numerous email to their customer service and was told that the stand was not included and they are sorry for the inconvenience. I felt my rights as a consumer was violated as they still refuse to give me the stand. This is an ABSOLUTE RIP-OFF!
Regardless of what the description says, it is still a mistake on Walmart's part. A consumer will always base their purchase on what they see on the pictures and will expect to get what they paid for. The computer monitor is just a cheap alibi. Somebody has to be responsible for this terrible mistake. Walmart is still a stubborn not to resolve this case.
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This is necessary for you to understand how Walmart has and will continue to treat their employees... Walmart is not a miracle. It’s a business. Next time you think... Walmart! Think this: https://www.alternet.org/labor/10-worst-things-walmart-did-2014 ... http://news.cornell.edu/stories/2013/04/labor-union-leader-targets-walmart-worker-abuse ... https://www.abcactionnews.com/news/national/walmart-employee-quits-job-through-intercom-announcement
Employee disrespect for customers is apparent at the Travelers Rest, SC Walmart.
I went to the vision center at the Walmart in Woodriver IL the associate that waited on me was very rude and disrespectful. She would go to the other associate and smile and laugh at each other. I felt very uncomfortable at this vision center. I will never go there again. The associate that waited on me was Amanada Marburger I don't understand why she had a job there, specially if she makes all her customers uncomfortable like she did me.
Thanks
Chrissy
Rosalinda employee was rude mean and plain disrespectful
Rosalinda was rude disrespectful and mean while ringing me up. More than once during the period of time i was there.
We have been a hostess supporter for 60* years and when I purchased a box of the red velvet cup cakes I was so disappointed. Although the cake is fresh and taste good the icing is so thin you can the cake is showing through. The Picture on the package shows a generous amount of icing and that was the reason we purchased. When we opened the box it was a shock as there is very LITTLE icing on these cakes. :(
Ordered a computer online, about 4 hours after order got an email telling me they had cancelled the order because they could not verify my address. I have had this credit card since 1984. I have live in the same place since 1994. Called customer service, supposedly resolved, we shall see!
I'm requesting an adjustment on the amount of $39.88 which I was charged after transferring my services back to TMobile. As of the date that this transaction occurred I had a zero balance. My account number #[protected], pin #1016. Thank you in advance for resolving this matter.
Almost a year later I would like to make sure that you will not be shopping at the Flora Walmart this Xmas Eve at 8:00 pm or if you were true to your word on boycotting your local Walmart store all year. You see, last Xmas Eve I was waiting in the car in the parking lot for my family member who is a Walmart employee to get off of work so we could drive through the night to be with our family for Xmas morning. This is the only holiday day where Walmart associates in Flora can actually be off at 8 pm instead of the normal closing time of midnight so they can spend what little time they have with family on Xmas. Unless it was another Scrooge who met up in the pow wow outside, I was informed the hold up on us hittin the road was because a man and his son were very upset at being told to check out since the store was closing. The son tossed a bunch of magazines on the floor and then the man started yelling and swearing at the store manager. The store manager wished this man a Merry Xmas and just let the man yell at him to his face. There was a family near this yelling match with younger children and the mother was about to jump down the man's throat as he was blatantly swearing in front of the kids. Whoever this was who can react like this in public and cause such a scene for the most idiotic thing such as being told too many times that they have to check out is insane! I would just like to thank whoever this person is that caused such a crazy scene on Xmas Eve for the most classic and prime example of the disgruntled Walmart shopper! =) FYI There were signs on the entrance doors stating they closed at 8:00 pm.
I think that when you posted your complaint about the experience you had, you expected to get a lot of sympathy. Since you didn't, you are lashing out at anybody who posts a negative vote. After seeing you get this defensive, and childish, I can just imagine how you acted to the store manager. I bet it wasn't the 'politely complain' you said. Geez, you knew what time they closing, didn't you know you only had 30 minutes to shop?