Walmart
Reviews and Complaints

They just can't manage to return my 550.00 . I used their bill pay online but for reasons not rellavent my check was given back to me uncashed. The processing center said just call the money card and they will start the refund process which according to money card is 3-5 days but after speaking to the processing center twice they said 7-10, whats up? I have now been in this fight to the death for my money going on 20 days now and want their corperate blood. They are condesending and ###S I had explain the problem at least 3 times to each dork I spoke to each and every time I called. I might just take this fight beyond the grave.

Worst experience ever! After years and years of awesome service at Walmart I was shocked by service at 1460 Golf Road, Rolling Meadows, IL (i used to coming to this store weekly). Guy with name Bill who introduce himself as store mng even claimed that store is HIS and that he does not have time for customers or complaints (says: this is my store and i have no time for you")? I fell sorry for you Walmart if this is what you tech your management to do ! Bye Walmart welcome Sears! Never again shopping at Walmart and fell sorry that I ever did!

Got the corporate number where my family had photos done on 12/12/2010. Was on hold for customer service for over 20 minutes(12/13/2010) never got through. Dont even know if it was the correct number( [protected]) At 11:30 a.m. left my name and number to discuss my issues and complaints, with someone on voice mail in the corporate office (?)that were not with the photographer or with the studio or even the pictures themselves. Cant believe I have to even write them here . What a wrong way to run a company where you cant even call to discuss a problem. Well here sorta goes. I have 2 children 8 years apart and get pictures done every year have been very happy, until this year my children have 2 different fathers 2 different families, 2 different last names, 2 different addresses, here is where the problem lies does your company not take into account that there is many families like mine? Do parents have to take their children in separately or by relatives in order to receive the package special for 2 children? In this economic time what are you thinking in denying people in my situation and many others their had earned money! I feel slighted, ripped off and so disappointed! I had to pay the price almost double from last year because I had no choice. I could not let my families down that expect these pictures every year! But needless to say I want top be heard and listened too! Would'nt mind some money back too! Can't wait to see if I even hear back from anyone. Have more to say but that is sorta the jist of it. My name is Cheryl Deets-Behn I live at 2131 waldemere street Sarasota Fla. 34239 Home phone is [protected] cell [protected] I don't want any coupons more pictures or anything like that I really feel I deserve some money back! Did I mention my oldest daughters father is deceased or that I'm a single mom! Does it matter to anyone? You are a big corporation you need to do the right thing for all of us 45 year old moms like me! I may be just a waitress but I'm a good loyal customer! Not only of the studio but of your stores. Are you so big and bad you can afford to even lose one customer? I would think not! Thank- You Ms. Cheryl Deets-Behn

I was fired for "job abandonment" the day after I went to work. I just realized it a couple months ago and have been trying to get to the bottom of it, but they dont want to hear it. I played basketball in college at the time, and the claimed they would work with my schedule, and they didnt. Instead they just fired me because I could only work on weekends. They were lucky I did that because I played for a division 1 college basketball team. There is nothing harder than d-1, and its like a full time job. They knew all about it because I brought in the practice schedule, games schedule, and school schedule, and still went to work every weekend, when I could have been resting for practice. I feel that this is wrong, but i'm young, and I dont know how to find a lawyer for this case without gettin my money stolen. This is not right, and because of them, I have yet to find a job because they say that im not eligible for rehire. So because i'm in college and playing d-1 basketball and could only work the weekends i'm not eligible for rehire? And I know this is wrong because I did my job well. Customers complimented me as they came and left, and now my life is a living hell because of wal-mart and thier lies. If anybody can help me I would appreciate it.

False advertising! walmart advertises that they price matches competitors ads but when I presented the cashier with the ad she not only would not honor the policy but even called the customer service manager darrin to the register and he would not honor the policy either! It was on a food item and thee difference was only a matter of two dollars! I told them I didn't even want anything then. I guess two dollars was worth more to them than a loyal customer!

I ordered an electronic keyboard(Casio SA-76 Package) from Walmart.com. (http://www.walmart.com/search/search-ng.do?search_query=casio+sa76&ic=48_0&Find=Find&search_constraint=0). It clearly shows in the photo advertisement that a stand is included in the package. When I picked -up my item from Walmart Palmdale, CA. it is not included. I have sent numerous email to their customer service and was told that the stand was not included and they are sorry for the inconvenience. I felt my rights as a consumer was violated as they still refuse to give me the stand. This is an ABSOLUTE RIP-OFF!

Walmart had two batteries that would fit my car, one had 650 cold amps and the other 700. I ask them to install the 700 amp battery since it was exactly the same size and type of battery. They refused, said he would be fired if he did. I ask for a manager and the manager said they would not install anything other than the 650 amp battery. Told me it would void the warranty if they put the (better) battery in. I told them they were crazy and left.

I did go elsewhere to get a battery, it was higher but with a better warranty. I told them about my experience with Walmart and was told their batteries are remanufactored. Walmarts batteries do not say remanufactored on them and they don't tell you they are. Their prices are lower and their warranty is provided by Walmart not a manufactor. That much I did get from the tech. It just might help to understand the lower price, however if I wanted remanufactored or reconditioned I can get them cheaper than at Walmart.

As it stands at this point I was treated badly by their people and if I was told right, they are ripping people off on those batteries. Walmart needs to be held accountable for not labeling the batteries properly. Remanufactored or reconditioned will not last as long and should not be sold as new.

I paid over eighty for what they wanted around seventy for, if they truly are remanufactored they need to be priced around forty five not seventy. As bad as the company and their people are I would rather pay twice as much to be treated like a person instead of a bad dog. I treat my dogs better than they treated me.

I was in the Scarborough, Maine, Wal Mart today looking for a particilar toy for my granddaughter for Christmas which the other stores carry. I could not find the toy. There was an "employee" (I use the term loosely) working in the aisles which I approached for helped. The women was slovenly dressed, dirty pants, grossly over weight, a too small Wal Mart over a dirty white shirt. The store shirt was so small it was rolled up under her breasts. She appeared to have the inteligence of a 5 year old. I described the toy, she replied "I don't know about that I work in the toy department." When I pointed out to her that it WAS a toy, she made no effort to get help, go look for it, look out back, or go get a manager, she just said; "Well, if you don't see it, then we don't have it." and turned back to playing with the merchandise on the shelves. What makes this incident so galling is that I have been out of work for 18 months, I have over 30 years experience in retail and customer service, had I ever treated a customer like that I would have been fired on the spot, further more I have put in application after application at Wal Mart for employment and have had several interviews to no avail, yet this incompetent ### has a job there!

I picked up a prescription Wednesday and my bottle of medicine only contained 23 of the 30 tablets. I understand that medicine is something that has to be heavily regulated and society today really abuses the system. Yet, I am not an addict, I am very ethical, I am honest, and I am a good and loving husband to a great wife of almost six years. I live my life in a way as to be of the most benefit to my fellow man. I called the Wal-Mart Pharmacy and told them of my situation. The pharmacy technician told me she and the person who filled the prescription were working and I did receive 30 tablets. At this point, I have informed my doctor and also attempted to talk with Wal-Mart, yet on the fourth call, the pharmacy told me they would review the security tapes and call me with information. I have not heard from Wal-Mart yet and at this point I am planning on taking a half tablet for a few days. Yet, I payed the full price of over $100 and I expect to either be treated fairly or to boycott Wal-Mart. I have some pull in the information and technology area and I have thought about setting up a web site just to make people aware of the poor treatment and bad service I received.

We arrived at Wal-Mart at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you went to the perspective station where you wanted to buy your merchandise, you were asked how many, and given a slip of paper with the quantity of merchandise you wanted and told to stand in that line for another two hours so that you could get a wristband for merchandise.

My husband and I were #1 in the $198 Laptop group. We asked for 3 laptops (you were allowed to buy up to 6). At that time my husband asked how many laptops were available for sale and he was told 97. After people were in line the employee gave a spiel about what was to transpire. We were told that we had to stay in line the whole tow hours or you forfeit your merchandise, you were guaranteed that if you came back between 5-6 AM that you would receive your merchandise. If you did not show up by 6:00 your merchandise would also be forfeited. After you receive your wristband at 2:00 pm. you were free to roam the store or leave and come back to get your merchandise. We did some shopping at Wal-Mart and at approximately 5:15 AM we decided to go and pick up our $198 laptops. When we got to the area and showed our wristband we were told that they were all gone.

I am sending you this email as I am extremely upset, embarrassed and degraded. My name is Rhonda Green, I am a bondable business owner in Barrie and was treated like a common thief at Walmart today. I have been a loyal Walmart customer since it's come to Barrie, however on Sunday November 28, 2010 I don't know if I will EVER return! I checked out of Walmarts electronic department at 2:55pm spending over $200.00, due to the extreme volume of patrons at the checkouts, I went down an empty checkout isle with my cart. As I reached the end of the isle, a Walmart employee was about to walk down the same isle and ran into me. I appologised to her and she stepped out of the way as she looked at my bags in the cart. I proceeded to make my way to the exit she then RAN past me to the security woman. Before I even reached the exit doors, the security woman approched me and asked for my receipt. I then said "No problem" . As I walked around my cart, the security woman said "OH...here it is" and proceeded to take it out of the bag (it was on top of one of my bags) I explained to her that I had checked out in electronics, she asked me what I had purchased there so I proceeded to show her on the receipt. She initialed the receipt (L.R.) then appologised to me as she new I was upset, embarrassed and felt degraded. As I was beginning to leave I did see her head over to the employee who was accussing me of theft to speak with her. Like I said earlier, I am a bondable business owner in Barrie, and if there were any clients of mine, in any of those lineups and saw security approch me, my reputation and business could be effected by this. I feel I was only one step away from being patted down, and thrown in a cell. I have never been treated like this before and never had a criminal record. I use the reusable "Walmart" bags that I have purchased, and now I don't know if I should use them anymore if I EVER return to Walmart, or will I be accussed of stealing again? I thought the reason for the security alarms at the exit was for people stealing things? I never even made it that far before I was stopped. I would also like to inform you that as the security woman was checking my receipt, the alarm had gone off, and as I said to the security woman "Oh she accusses me of theft, and lets others go" . Never have I EVER felt like a criminal infront of hundreds of people before. The way I felt I was treated was like every customer at Walmart is a criminal until proven other wise.

Thank you for taking the time to review my complaint.

Sincerly,
Rhonda C. Green

We arrived at Wal-Mart (Los Banos)—11/25/2010 for the Black Friday event at 6:00 PM to get in line for all of the supposedly great sales. We were # 8 to go thru the door. Doors opened at 12:00 AM, you were told to go to the perspective area where the balloon with the letter of your merchandise would be located. Once you arrived there the employee asked you how many items you wanted and circled it on a slip of paper and gave it to you and then proceeded to give you the spiel of: You have to stay in this line until 2:00 AM, you cannot leave the line if you do, and you forfeit your ticket. You can go to the bathroom, but only be gone for 15 minutes. At 2:00 AM you will be given a bracelet for the merchandise you wanted, you are “guaranteed the merchandise” when you come back between 5-6AM. If you do not come back by 6:00 AM your merchandise will be forfeited. We were told that you can roam the store and continue shopping or go home and come back, but make sure you are back between 5-6 AM to get your merchandise.

My husband and I were #1 in the $198 Laptop group (Balloon C). We asked for 3 laptops (you were allowed to buy up to 6). At that time my husband asked how many laptops were available for purchase and he was told 97. As more and more people came to this section another employee came over and asked how many laptops were left and the employee giving out the tickets said “3”. The other employee told her to stop giving out tickets after the three.

We did some more shopping at Wal-Mart and at approximately 5:20 AM, we went and picked up the DS’s that we had a bracelets for and headed over to pick up the laptops. When we arrived in the area and showed our wristband we were told “sorry we don’t have anymore”. I promptly said “but we have our wristbands, and we were #1 in line”.

Needless to say I was very upset and asked an assistant manger that was in the area what was going on. We were told we were “guaranteed” a laptop when were in line. He informs me that they had made a mistake in the calculations of the laptops and actually there were only 34 available and now they are all gone. I asked him how they could have grossly miscalculated between 34 and 97. He curtly told me that he was sorry, and that they had another computer that was $298 if I wanted to purchase that one. I firmly told him no I wanted the one that I was “guaranteed”. All the time that I was speaking to this assistant manger he never looked me in the eye, or even at me, but up at the ceiling or had his head turned away from me. As I continued to question him, he avoided my questions completely. Finally I was so infuriated that I asked for his managers’ name (which he never gave me). He informed me that the manger was up front. I asked him where and he said, “Somewhere by the registers”. I said, "What does he look like?" He said “he has on a brown suit jacket”. I told him that I had seen him when we first were allowed in the store at 12:00 AM---as he actually opened the doors to let people in.

I walked up front and found the manager (Darwin Lara) and explained the situation. He gave me the same lame excuse as the assistant manager and curtly told me that I could buy the other computer for $298. I told him the same thing that I told the assistant manager, that “I wanted the one that I was supposedly guaranteed for $198”, especially since my husband and I were the first ones in line for the laptops.

I informed him that I was not the only one that had not gotten their laptop and didn’t he think that was a little frustrating to people who had sat outside their store for up to 11 and 12 hours in the freezing cold to basically have you say “sorry we made a mistake and do you want to buy a higher priced one”. All of us who sat out there for 11 hours were there for the purpose of getting the $198 laptop, and not being offered a higher priced one because of Wal-Mart’s mistake. At this point I was getting very infuriated with his non-caring demeanor, unprofessional customer service, trying to get rid or me attitude and told him that I thought instead of trying to offer me a higher priced laptop, he should have been saying to me “We are very sorry for this mistake, and what we are willing to do is give you three of the higher priced laptops ($298) for your inconvenience and waiting in line outside in the cold for 11 hours, would that make you happy”. He just looked at me and smirked and said, “I cannot do that, it is not up to me”. After he said that I was really infuriated and told him that I thought this was just a scam get people in here knowing you did not have enough laptops and then conveniently offer them a higher priced one. I continue to tell him how I felt and other people with the same issue started to form behind me, he asked me lower my voice and step aside so he could speak with me and my husband without others hearing him. I told him I didn’t care if other people heard me. I asked to speak with his manager. He then pulled out his business card and gave one to both myself and my husband and told us to call him on Monday and he would take care of the issue. My husband asked him what guarantee do I have that you will do anything, especially after we leave” and he replied “because we value our customers here and I’m a man of my word”. We told him that we had three wristbands for three laptops and expect three laptops. He said, “Well I can only give you one”. I asked why and he said, because I’m already going out on a limb by giving you the one laptop when they are already all gone”. I said ‘favor, are you kidding me, I came here with the intention of buying three, stood outside for 11 hours in the freezing cold and I will not settle for anything less”. He asked me to lower my voice again, and said, call me on Monday and I will take care of the issue, and please, please do not tell anyone else about what I’m going to do for you”. Then he walked away.

When we were standing in line to pay for our other purchases I noticed a few of the folks that were in line with us for the laptops were also standing in line. I asked them if they had gotten their laptops and they said “no”. I pointed the manger out to them and told them to go and speak with him.

One person came back to me and said that the manager was telling a lot of the people that were supposed to receive the $198 laptop that he was willing to drop the price of the $298 laptop (the one he wanted me to buy instead) by 20% if they wanted that one. Of course a lot of the people fell for this spiel and purchased the higher priced laptops---just what Wal-Mart knew they would do. I still stand firmly on my belief it is the principal, especially if you are ‘guaranteed” the merchandise in the first place.

Not only were the folks that had wristbands for laptops not getting the laptops, but people that had wristbands for the 50” Plasma TV went home empty handed as well because they said they ran out.

I honestly believe this was a scam on Wal-Mart’s part to get people in the door and then claim they either miscalculated or didn’t get the shipment and in actuality really wanted you to upgrade to the higher priced items.

I will not fall for this deal and will fight to get those three laptops that I feel are owed to me from Wal-Mart. I have already made calls to the corporate office---and was given the run around from them as well. The corporate office informed me that there will have to be a review of the case and they will let me know the outcome.

This is a typical “bait and switch” scheme on Wal-Mart’s part. Small corporations have been sued for such practices in the past, but because Wal-Mart is a billon dollar corporation they have the means to hush up their illegal practices and circumvent their bait and switch practices. It makes the “little guy” believe they have no choice but to accept what they offer instead. In this climate of economic change this practice is probably the worst thing that could happen. People have limited supplies of funds, they are looking for value. They use to find it at Wal-Mart.

Wal-Mart’s slogan is “We Value Our Customers” means nothing to me. Their slogan should be “There is No Honest Value in Wal-Mart”.

My fiance and I purchased a TV from a Wal-Mart yesterday from the Bainbridge location. We were at the Macedonia Wal-Mart today, looking for a mount to fit the TV, when we saw the TV we bought yesterday was being advertized for 30 dollars cheaper. We went to customer service where we talked with Katie. After she made some phone calls we followed her back to the TV section to prove they were advertizing the TV at a reduced price. After getting the model number and comparing it to our reciept Katie told us that the TV in the display was actually priced incorrectly and we paid the correct price. She could not refund us the 30 difference of Macedonia's posted price and the price we paid. She told us we could only get it for the posted reduced price if we purchased a second TV right now, and then we could return the one we bought in Bainbridge the day before to the Bainbridge location. If the motto is satisfaction garaunteed, why am I not satified. Why is it so hard to give me a 30 dollar credit for their mistake of falsely posting a sign almost as large as the TV itself with a incorrect price. Why did I have to by a second TV and charge my credit card a second time and spend my time driving all over town in order to get this price? This doesn't make sense for a manager to take this stand when the company that has a 60 inch tall sign with quotes stating "Customer Satisfaction Garaunteed". I will never buy another thing from this Wal-Mart location ever. I beleive the management here is all about profit and numbers and not about customer satisfaction. They left me feeling ripped off, not satified. this is the exact opposite of the strategy that made Wal-Mart so successful. Wal-Mart Macedonia Management team - Epic Fail

During my November 15, 2010, visit to the vision center of your Wal-Mart store in York County, Va. (Phone No. [protected] -- where I'd gone to purchase a pair of prescription glasses), my personal check for $204.00, made payable to Wal-Mart, failed to pass acceptance by the store's TeleCheck process.

Before leaving the store, I opted to pay for the ordered glasses in cash (Order No. 1059847). Then, fearing that my BB&T Bank checking account had been drained by an identity thief, I visited a local branch in Newport News to determine the current status and security of my account. The branch's "relationship banker" confirmed that my account contains ample resources to have covered the purchase in question. A few days ago, I learned, from examination of my latest monthly bank-account statement, that this confirmation (in the form of an "image research fee") has resulted in a Nov. 16, 2010, service charge to my account in the amount of $16.00. This fee acts as an unjust penalty for my daring to resolve a matter traceable to no fault of my own. I therefore ask that your company reimburse me for this unnecessary expenditure.

This highly stressful encounter with such an inherently flawed automated system as TeleCheck raises questions about your company's end-justifies-the-means approach to customer relations. I therefore suggest that you abandon the TeleCheck system and post a storewide notice that Wal-Mart no longer honors any customer's proposed payment by personal check. That way, we would know, upon our arrival, whether it's worth bothering to proceed further into the store. In the meantime, because of this negative, costly experience, I'm weighing the merits of ever again shopping for any big-ticket item within the Wal-Mart complex.

I thought I did this yesterday, I don't see it on complaints board. Here's the story. On 10/24/2010 I checked my bank account on line. Someone at Walmart.com had charged $279. 61 on my debit card. I immediatly looked up the phone number for walmart.com & told the guy what had happened. He laughed and said that someone had changed a letter in my email address & used my debit card to charge the $279.61. He said that the item hadn't shipped yet & cancelled the order. He wouldn't tell me who had done it or what they had tried to buy. When I have emailed walmart.com I have been told that I had to file a police report to get any information from them. They did not get the money out of the account, So I don't see what the police report will do. I had to rush to my bank to cancel my debit card. Tell all of your friends & relatives that walmart.com is not secure to order anything from them. Do not give them your debit or charge card numbers. Someone there is a thief. I am a senior on disability, So I believe that this is a crime against seniors.

So I get my cell phone wet last nite, and erosion sets in fast, and as luck would have it today it powers down and wont turn on! I''m a very busy person like most of us in todays mainstream buisness world, so with out my phone im a sitting duck and will cost me money with every call missed! So I move fast to my local WAL MART where my phone is from, in a panic i go back to electronics where i can get my new phone, of course there locked and i need assistance, theres a female associate there and when i ask her for help she tells me shes on a break but she will get sumone to help me, wich she does and gets back on her cell phone with her personal call on the sales floor! This next associate DOES NOT look happy about being introduced to me and my request for a cell phone! I tell her i have this hundred dollar straight-talk phone thats not working right cause it got wet, so i need another one fast cause im expecting some important calls ! I then also ask her if she can turn it on with my pre excisting number, she very fast says ''you need to turn it on online at your own home! I knew this was a false statment because iv'e had this problem in the past and the other associates of the past were very freindly and represented WAL MART well, and activated by phone with straight talk representives in a matter of minutes! I then asked her are you refusing to help me with request ? She then handed me to yet another assiociate named Brandon, now this is where it really goes crazy ! Brandon is not in a good mood at all, and i can tell he does NOT want anything to do with this AT ALL ! the red headed associate tells Brandon what im requesting and he starts the same song and dance about how i need to do this myself at my house! i explain to brandon i know this is not true and asked him could he please help me activate my phone i just purchached from them! Brandon slowly opens the box and looks at it and turns it around and says little sarcastic remarks of this and that ! brannon then gets on the phone like hes trying to do somthing about getting this resovled, this last for about a minute, then brandon says im going to lunch this associate here will help you ! he sets the phone down and leaves ! Well the assocate he is refuring to is really busy helping cutomers and has a line of four more customers waiting, '' im like i dont belive this ! In my mind i want a refund for this phone and i need to talk to a manger, as im leaving the electronics department, low and behold a associate is walking my way from the front of the store I say excuse me mam im trying to locate a manager? I think her name is Nattalie ! she says ''YOUR LOOKING AT ONE !WHAT DO YOU NEED? I told her everything that happened and i would like a refund on my phone ! she said ''go to the front and get it! and left !
I went to the front and gave the assocate there the phone box and recipte and told her nattlie said to come up her and get my refund! She called Nattalie on the phone and you could here nattliesay ''TELL HIM IM BUSY''
by this time the red headed lady came up front and said ''o'' u want your money back, cause we wont help you turn it on! ''she laughs and walks away'' NOW IF THIS DIDNT HAPPEN TO ME I WOULDNT HAVE BELIVED IT! After 20 molre minutes went by i finnaly got my money back and left, no better off than i was when i went in the WAL MART ! So I'm ''NOT'' going to let this go ! IM NOT GOING TO LET BIG BUISNESS THINK THEY ARE GOING TO GET AWAY WITH TREATING ME OR ANYONE ELSE LIKE THAT! I'm going to get the word out untill it is handled i felt belittle, disrespected, and embarresed !

very un-happy customer ! les

Walmart prices the same merchandise differently throughout their store. I picked up a jar of Jiff peanut butter off a display as I walked into the store. It was advertised for $2.50. At the checkout counter, it rang up for $2.98...the price it was marked at in the grocery section. I brought it to the cashier's attention, and he rudely said it was $2.98...did I want it or not! I said, yes, but for the $2.50 price. He fought me on it, but I stood my ground until a manager said to give it to me at that price. This isn't the first time I've seen Walmart do this. It's very unethical, not to mention false advertising.