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Walmart MoneyCard / reversal of transaction takes 10 days to get your money back

1 Hot Springs, AR, United States

used my walmart moneycard to pay entergy bill, but
i keyed in incorrect zip code . the money was approved
by walmart moneycard, but the entergy matrix
payment center got a decline. when i tried to get
walmart money card to reverse transaction (i had
matrix bill pay fax a document stating they didnt get
an approval ) they said that i would have to wait
10 days for authorization to fall off before they would
put MY MONEY back on the card. This is a prepaid
debt card. To make a long story short..no more money
to pay electric bill.so i won't have lights and no buddy
cares!! Only they were sorry they couldnt help me.

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