Walmart
reviews and complaints

Terrible experience from the online walmart.com and the store located at Lima Rd in Fort Wayne. I purchase a gift for my Stepson for $162 dollars online. The order was place successfully and about an hour later they cancelled my order. The online department stated it was no longer available. I spent an hour on the phone trying to get resolution from the online department and received no help. I reached out to the Lima Rd store because it still showed online store pick up available. I spoke to the store manager who refused to match the deal. If I wanted the gift I had to pay more. She stated that's "how they get you" to purchase items online. She offered me a small break on the price but not the complete order I purchased. I felt neither one really cared at all. There is no such thing as customer service. I will not be shopping at Walmart any longer. Target and Meijer are so much better with their customer service and prices

The worst haircut of my life : Its unbelievable that walmart can hire someone that doesn't know how to cut hair. My head looks like some rats have chewed up my hair here and there. While cutting my hair I could tell that she doesn't know how to handle scissors, haircut kit. My instructions was very clear. This not about my hair style looking different than what I expected in which case I would not have been an issue. This is about how bad the hair looks, its just a mess. I AM JUST FRUSTATED WITH MY HAIRCUT, I am not so good with confrontations and I just wanted to be polite and walked away even paying 2$ tip. This lady doesn't know anything about haircut, when she started working on my hair I had a very bad feeling because of the way she was handling haircut kit and scissors. PLEASE HAVE SOME QUALITY CONTROL! I have had free haircuts at hairstyling schools in the past when I was a student and those trainees gave me much better haircuts than this person .

September 5, 2015 at 0830 am... I went to purchase items for a tailgate party with my parents. I am well over the age to buy alcohol and I am disabled. It doesn't show, and I don't show it off. However, I brought my 17 and 19 year old sons with me as I knew I had to lift some things I can not lift. They put beer on the conveyor belt for me. I do not drink beer really, it is for a tailgate party tonight for my parents and their friends, who, to this date don't like my cooking. So, they asked me to bring beer. Anyhow. Walmart won't sell it to me, because I can't put it on the conveyor belt. I used my sons to lift it on there. Then, when she said she couldn't sell it because they touched it last, I lifted it and said, there, I touched it last. It actually made my back start twitching again, so I am now sitting on an ice pack again. She still wouldn't sell it to me. I obviously am not aware of whatever rule she is talking about, but common sense should be used in most cases. Also, they have many under"age" cashiers and I have no idea how they can touch it and then sell it but my boys can't "touch" it and then sell it. Walmart has lost my business. I hate being embarrassed, chastised and injured all at the same time, and that happened today. I will be letting my VA rep know, and all my disability group people know as well. I will make it known in our small town what they did and how they handled it. I know it won't put them out of business but what a smear on a small town Walmart. Disgusted.

Per my online banking statement, on 09/02/2015, I was charged $12.97 by FreeShipping.com.
On 08/28/2015, I ordered merchandise via WalMart's online service. The item(s) were shipped FREE (No shipping charge).
I D-I-D N-O-T sign-up for freeshipping.com; so I am guessing freeshipping.com got my debit card information from WalMart (I will confront them later).
I will take my complaint to the Maryland Attorney General's Fraud Department if this illegal, improper and bogus, charge is not removed from my debit card IMMEDIATELY !
Per the freeshipping.com representative I spoke to, on the phone, the $12.97 will be removed from my account; whatever account I supposedly had/have with freeshipping.com will be made NULL-N-VOID/ shutdown/ deleted "5 minutes ago".
If my checking account isn't "squared away" by 09/09/2015 (That gives freeshipping.com a week to "do their thing"), I WILL file a complaint against them via the proper legal channels.
H A V E A N I C E D A Y . . .
Wes Logan
[protected]@zoominternet.net

My husband, suffering pain after melanoma surgery, dropped off a paper prescription @ 10:00 AM this morning. He was told they would call when it was ready. No call after three hours. He called and was told the computer was down. (No call) At 5:30 PM I called to see if it was ready and was told it was ready for pick up. I immediately drove over to pick it up and was told "the computers are down. They've been down for six minutes and we don't know when they'll be back up." Sorry

Well, they may be sorry but it's my husband that has suffered all day and it looks like he'll be suffering all night. There should be a back up system they can go to if this type of thing happens. People depend on them.

Walmart where do I start !

had eye apt for my 99 yr old mom today.
when calling for appointment ask price was told $89.00 if needed medical it will cost additional.

I informed him I wanted ONLY eye exam $89.00.
When we were having the exam the Dr wanted to dilate her eyes I ask is this part of eye exam? she said yes...

She didnt say medical portion.
then when went to pay the $89.00 thy charges $150.00 for both eye examine and medical exam.
She is on fixed income...

Why is it people don't listen? Are thy just so GREEDY that thy can't do what thy are ask...

My mother is 99 she has her own eye Doctor ...Her dr said small dot on back of eye 7 yrs ago nothing to worry about. we knew she didnt need medical part... we just wanted reading glasses she had trouble reading thats what we explained to doctor when she ask why are you here today? having trouble reading.

Its really bad when counter clerks don't listen and forward information to Doctor.
But what's worse Is a DOCTOR who dosent listen.
VERY DISAPPOINTED AND UPSET THAT PEOPLE ( DOCTORS) TAKE ADVANTAGE OF THE ELDERLY PEOPLE
remember you will be Elderly eventually I hope you are treated the same a you treat others...

I purchased a 42 in Sceptre TV a couple years ago and purchased the extended warranty. About a month ago, the TV started having issues turning on and off. I looked it up and found that this is a common issue with this TV. I called the warranty company and made the claim.

They shipped me an empty box and said to follow the instructions and ship the TV back, which is exactly what I did.

I get an email that they have received the TV and are diagnosing it. A day later I get a call and was told that my TV had "impact damage" and that they would not be covering it. They also stated that they have pictures and that the packaging was not damaged. Requested copies of the pictures, I especially wanted to see the packaging. They informed me that they could not guarantee that they would send them, but that my claim was denied.

So, I went from having a working TV, to no TV. One that had a fault turning on and off to one that is completely destroyed and they won't even guarantee me that I will get to see the data they used to deny my claim.

Lesson learned: If you must purchase an extended warranty, purchase one that allows you to bring your item to a local shop. DO NOT SHIP YOUR ITEM. If it gets damaged, you will not be able to prove (to their standard) that it was not that way when you shipped it.

Had recently visited Walmart of Grand Blanc, MI and as I was walking up to the building an employee told me that the doors on the bottle return side had been locked. It was 10:20pm. I then asked him if I could travel from inside to the other side where the bottle return was located. He then replied that it was locked from the inside and the bottle return would be open in the morning. Last I had checked, it was illegal for a store to refuse bottle returns for containers of products they offer.

I ordered and paid on line for a Vizio TV to be pick up August 7, 2015 from my local Walmart, store 5091 I believe. I actually went in 8-8 to pick up the order. When I arrived, I was informed the TV they said was in stock they could not find, and they had replaced with a better TV. When I asked to see that TV, I discovered it was of lesser value and was not happy. I told the assoc I did not want the TV they were substituitng and it was actually fraud. She issued me a piece of paper that said refund for the proper amount, and it said five business days. Then they happen to find my TV I originally wanted. So I said ok, I will take it. Well since the order had been refunded I was required to purchase the TV again. I was not able to do that since I did not have the money. I went in on 8-12 and purchased the proper TV with additional funds. I still had not received my refund. I also received an email on 8-11 telling me to pick up my order which was cancelled on the 8th, After calling numerous times to Walmart.com, and told something different each time, I called the store today, 8-17, and they said come in, we will issue the refund. When I got there, they said they could not refund cause it was already processing. This is what I had been told for the past 10 days. I then again called Walmart.com and after being on hold 26 minutes was disconnected. The store then called me and said the refund was issued yesterday. I still do not have the money, nor any confidence I will receive it as stated. The level of un professionalism at both Walmart.com and the store is unbelievable. I have shopped at Walmart for over 30 years, spending on average 200-250 dollars per week. Well, I started going to Kroger and Target this weekend. I will not step foot in Walmart again, and am contacting local news stations, will post on Facebook and any other source I can think of and tell people how this went down. I am required to pay every time I shop, no question. I can go to Starbucks and be refunded in 24 hours. I was also told at 11:45 CT today a manger from the store would call back, and of course, they have not. My original order number is [protected]. You say to state what I would like to resolve the issue, well I wanted my refund in the amount of time on the receipt, nothing more. They actually had the nerve to say call my bank, and we know this is not my bank's issue. I was given a 10% discount on my second purchase. I have spent way to much time, driven to the store ttwo extra times, and I give up. I doubt I will ever see the money. But I am making it a priority to let people know how you treat loyal customers.
I

My son purchased two Walmart Money Cards for gifts to me. A $100 one for my birthday Dec of 2014 and a $100 one for Christmas 2014. I did activate them. I did not like giving out so much personal info over the phone, but I did. I have been planning on using this $200 to purchase something really nice. I called [protected] the other day [protected]) to get my balance and I was told that I only had $76 left on each one of them due to all the Maintenance fees etc each month. And I am like "WHAT SERVICE FEES?" I thought a service fee was charged for a service ! My son paid a purchase price of around $8 for each one of these two cards plus the value of them. Well the phone rep told me that the fee was to insure, or something or the other, that the money was available...I was so upset that I could not understand what she was trying to say. I told her that the money should be there as they had already been paid. I told her that I did not know that I was going to have to pay all those charges ...my goodness had I known that I would have never saved these cards to use later...how stupid..I would have used them the very next day ..Asked if there was any way to waive those fees...she came back with a solution...I could put $1000 into each card account and they would waive the fees...so I had to laugh at that rather than cry. ! I told her that I would not give them $1, much less $2000. I just wanted to get the money that they owed me I feel like they were paid about $216 for these cards and now they want to give me $152. Bad business...Big Ripoff ...I want my $200 ! I am not believing that Walmart is a part of this. I have spent so much money there till my friends pick at me about owning stock in Walmart. lol. Very Very upset.

Doug Jones started working for Sam's Club, part of the Wal-Mart Corporation, on January 15, 1990. At this time, Sam's Club had just opened its first store a mere seven years before Doug's start date. Doug enjoyed working at the fast growing store, so much so that he continued to work for them for 21 years. Doug worked happily and diligently with no problems from management, until November 15, 2011, one month before the Vietnam veteran was eligible for retirement.
On this day in November 2011, Doug was just about to clock out of his position as a full-time electronics associate, when a long time, regular customer came in. Fully aware of Walmart Corporation’s stringent rules on overtime, Doug called for backup to replace him several times, but received none. Doug acted reasonably and in alignment with the Company procedures and business interests, and continued to provide a "customer-first" approach by helping the customer for 9.5 minutes. Little did he know at the time that these 9.5 minutes- on top of a 21 year loyalty at the company- would be his last.
Doug Jones is a war veteran, father, grandfather, a faithful employee, and an active member of his Neighborhood Association. For working 9.5 minutes overtime assisting a customer, he was wrongfully terminated and still to this day, four years later, has not received his severance benefits from Wal-Mart. Wal-Mart is a $145 BILLION industry, and yet still has not been able to part with the severance benefits that Doug rightfully deserves. The 9.5 minutes of overtime would amount to $4.18 additional to Doug's paycheck...surely this is not why they terminated him and refuse to speak with him on the phone?
It makes you wonder: if this was done to Doug, how many other long-term employees have been heartlessly dismissed just before their retirement?

Please share this story and let the world know how Sam’s Club treats its devoted employees.

If anyone has any advice or legal consult to provide to help Doug’s case, please call [protected].

I have a complaint about children's clothes Faded Glory makes. The girls t-shirts are too short by 2-3 inches, paper thin and the v-neck clothes are cut too low for little girls. If they slump in anyway, their boobs would be showing. The shorts are too short. Kids are not meant to wear booty shorts and low cut shirts! Kids are not hoes, sluts or trash. We will NOT allow our daughter to wear anything trashy or slutty looking! We don't care if it is in style. Faded Glory is NOT the only company I am complaining to. I just hope Faded Glory sees this comment and does something about it.

Eyeglasses are sold as poly carb lenses and they do not meet the hardness test for poly carb. lenese. They are sub grade. We are posting You Tube Videos of the poor guality soft lenses sold as poly carb.. We will demostrate standard soft lens hardness test and the poly test on the harness scale. Not an opinion but an undisbutable scientific fact. You guys keep the money I was charged for this unsatisfactory product. Keep my original complaints you declined to address. Because you cannot dipute the truth and are in store for a class action suit if I can help it. Ripp me off once its your fault. I Promise to wear you butt out. CONSUMERS DESERVE BETTER THAN HOLLOW WORDS AND HSLF TRUTHS. Ron Tramel

when we check out and head out the door to go home after we have paid for our purchase. we half to stand in line for some one to go thru our bags to make sure we didnt steal any thing(come on now whats to steal from check out to the front door.My brother stood in line for 15 minutes and he is dying of cancer and I have 2 bad knees that half to be replaced and i half to have another surgery and i also stood in line, By the time we reached the car we were in so much pain. They explained people were stealing.I am sorry but my brother will never go back into the store again and he even explained that he was dying could not stand long and they said sorry store policy.It was on June 16, 2015)

On June 1st 2015 I stopped by Walmart and decided to check out the TV department. I liked a 50" Hisense TV with chrome edges and lit up brand name. I decided to buy such TV for a total of $525.37 Tax and warranty included. I was driving my car and could not fit the recently purchased TV because I had my family with me, I dropped off my family at home and drove back to the store to pick up the TV. When I get to the store I had them open the box so we check for any dents and make sure it turns on, but when we opened the box we noticed it was not the same TV on display. NO chrome edges NO lit up brand, I had seen this same tv elsewhere and was considering buying it and only purchased the one at Walmart because of the extra details that made it look more appealing to the eye. Anyway I spoke to the store clerk and asked him to please find me the one on display because this isn't it. The clerk spent a few minutes in the back warehouse but couldn't find it. I asked if it is legal to put a TV in your display but to sell another one that looked similar? and he answered yes, this is legal. I asked the assistant manager working that night and she said this was normal and ok. I asked for a discount for the one they had sold me since it does not have the extra details that made it look more appealing and she said NO, "we don't do that" I took pictures of both TV's and uploaded them to my Instagram account here.

The story is rather long, but please bear with me. Last November I had scheduled an appointment with the Wal Mart Service Centre in Collingwood where my cottage is located to have my winter tires put on and my summer tires taken off. i don't usually have that sort of thing done there, but my regular garage was overbooked and couldn't accommodate me. When I arrived at my appointed time, I was told that no one had written it down and company policy is that if it's not documented on their appointment schedule, they don't do the service. Very frustrating, and even more so when at the time there were no cars in the service bay, one in the rear parking lot, and three technicians doing nothing but standing behind the counter. When I returned home to Milton, I called and spoke with the manager as had been suggested and was offered after much hesitation a $20 gift card which was to be mailed to me but never arrived.

Against my better judgement, I attended the Wal Mart Service Centre here in Milton (1280 Steeles Avenue East) on Wednesday November 19th, 2014. We just moved to Milton from Toronto in October, and besides Canadian Tire I was unfamiliar with other service centres so I decided to give Wal Mart another chance. I arrived at 8:15 A:M and there was only myself and another lady present as customers. The work order was filled out, and I was informed that my tire change and a lube, oil and filter would be about 2 hours. I went to a nearby coffee shop and worked on my laptop. At 11:00 I returned only to find my car still wasn’t ready. So I waited, and waited, and waited - very patiently. Finally at about quarter past 12 I was told my car was finished and I settled up. Invoice number #[protected], Transaction #[protected], Invoice total - $178.22.

My oil was changed, my winter tires were on my rims, and my summer tires were in my car. I returned home, and the summer tires went into storage for the winter in my shed. Fast forward to last Saturday. I had booked a service appointment at my regular garage to have the car serviced and the tires switched over from the winter tires to the summer ones. We dropped the car off and were told to return in an hour. We went for a walk, and upon our return were informed that they didn't switch the tires over because the tires wouldn’t fit on the rims? I thought they were joking with me, only to find that indeed - they were not! The tires that I thought were my summer ones are 18” - the wheels on my car are 17”. When the Wal Mart Service Centre in Milton did my service in November, they gave me somebody else’s tires in error. Understandably I was shocked and upset.

Upon my return home to Milton I went into the Wal Mart Service Centre in to report what had happened. I asked to speak with a manager but was told he was working off site. I explained the issue to the hapless technician who told me it was a “more common happening” than you would think! I also suggested that they look back at the invoices for the day in question to see who else had a tire switch but was told it apparently wasn’t that easy, and also they didn’t have any cameras in the service area back then - they were only recently installed in February. He said he “knew what the manager’s response would be.”, but went into the back and contacted him by phone. Some information was requested of me, I provided the invoice, and photos were taken. The technician did tell me that apparently someone had come in about 3 weeks previously reporting a similar issue. They might know where my tires are. Hallelujah!

With all of my information, I left with the assurance that someone would contact me in a few days. At 7:55 that evening I received a phone call from someone asking about my tires. Silly me, I thought it was the person who had them. It turned out to be a “supervisor” from Wal Mart by the name of Miles (only offered after I asked him who the heck he was). I thought was calling to tell me they found my tires, but apparently the story about someone going in was news to him, and they were going to find me “used” tires. Since my car has 117, 000 km, they were going to replace them with the same. First of all, my summer tires were purchased by me and paid for in cash in Collingwood for just over $900. I have been looking for my receipt, but as we moved to Milton from Toronto last October, some of my receipts were misplaced but I am still looking. Secondly, I have 3 cars, and the car in question is primarily used to drive to the cottage in the winter as it is All Wheel Drive. The summer tires at most likely only had 20, 000 km on them as hey - it’s Canada, and we spend the majority of the year in bad weather. The winter tires are typically installed in late October and removed in late April or early May. This “they had 100, 000 km nonsense simply doesn’t cut it with me.

As of this writing, I have spoken with 2 individuals at “customer service” who have claimed that I would first be contacted in 24 hours (never happened, and then in 5 days (my patience is wearing thin). After leaving a message on Miles (the apparent “supervisor’s” cell?), I got a call returned that said they were still looking for used tires. I’m quite concerned about this as how do I know for certain that these tires will be completely undamaged, and not have come off a vehicle that perhaps was involved in an accident? I look after my vehicles incredibly well, and I simply don’t want garbage pawned off on me to make me go away.

The tires given to me are 18” Firestone Firehawk, P225/60R18 99V
My tires were 17” Michelin Pilot Sport tires, P225/50R17 93V

What a horrendous day...I went to Walmart to pick up a prescriptions I had taken 2 weeks ago (from an ER visit I had to make) and my daughters script from the oral surgeon. I didn't go and get the script (from the ER) because I had a few at home as a just in case.
The pharmacist proceeded to take me to the side, speak to me as if I was on trial or being questions by a cop with a chip.
She asked me:
-Why have you waited TWO weeks to pick up your prescription?
-WHAT were you being seen for at the ER?
-Well then, WHAT test did they run to prescribe you this med?
-What was your diagnoses...?
- What other meds did your dr prescribe for your so-called diagnosis?
At this point I interject...and tell her that my daughter, who just had oral surgery one hour prior, was waiting out in the car and I needed to get her home. She counters back with..."THIS is a CONTROLLED SUBSTANCE - C2 I am talking about, it can wait"
And proceeds with the cop like questioning...
-what did you do for the 2 weeks you DIDN'T pick it up then?
- You had a script for Nausea, why don't you want it?
-Exactly how did your nausea resolved ITSELF?
-HOW are you related to my daughter (same last name as me and I just handed them her insurance card)?
She finally stopped, after looking at her computer...and she then bags the meds up, let's me pay and I leave...
Now let me say this. I haven't had a narcotic prescribed to me in over a year...I can not get my script filled at any other place other than Walmart so they have my ENTIRE script history...I provided not only my DRIVERS LICENSES, but my daughter's insurance card, my debit card as ID...
And all this inquisition in FRONT OF customers walking by and in line, as well as 3 staff members behind the counter...she was hateful, condescending and offensive! She treated me like a drug addict trying to pass bad scripts!
I have never been treated like a drug addict in my LIFE AND How HUMILIATING! This is the same Walmart I go to 3 days a week, in a community that my children are schooled in...what if someone I knew walked by? While I was being interrogated like a drug addict?
My daughter outside the entire time in pain and all I wanted to do was get her HOME! Or else I wouldn't have answered any question and probably would have had to have been escorted out...! But I needed to get her medicine...so I suffered through it!
I got her home and returned to the store! I calming asked to see the Asst. Manager and informed him he would be hearing from the corporate report I was fixing to make. I was kind, civil, precise and void of cussing. I've reported them to their ethics board as well.
That was the ABSOLUTE, WORST Walmart visit EVER! Doubt I'll go back to that one at least. (Except I can only get scripts at Walmart!)

I bought a 2 year extended warranty for my Schumacher Electric Corp Battery Jump Starter. The extended warranty and manufacturer warranty expired on the same day. I feel like a paid for an extended warranty for no reason. They say the extended warranty would have paid for issues the manufacturer warranty would not have paid for. I feel like I was mislead into thinking the warranty I paid for would extend the manufacturer warranty. They basically got me to pay for a 2 year warranty and if I had a problem they would say "good news your product is still under manufacturers warranty!". I will not be buying anymore Walmart warranties!

I have received several card's and phone calls telling me I have won a Wal-Mart gift card, but I would have to buy something else from another store, not sure I only speak English. If I don't take the other offer I don't receive the gift card. Then they were rude. I also went on line and answered all the questions and never received the $100 gift card. I don't think you should have to take anything you don't want, but I also did not receive the gift card because I would not buy anything. Sometimes they still call and never say anything. I think that is very unprofessional. The advertising is a lie you get no one that can really speak English and never get what was offered to you. I know you don't care and you are not losing money, just thought you should know before it happens to your blood family.I shop at Wal-Mart all the time. I will continue to shop, but will never sign up for anything or put my name in a drawing. Very confused and disappointed.

Phoned to make eye appr and receptions, was really rude. When asked for husbands DOB, gave it to her then she asked how old he was? Then she was rude and said well what's the age? ...? Then hung up without saying thank you or saying anything.

Then day of appt, we said we are here for appt, she asked for contacts or glasses I said neither and she rolled her eyes, said fill out paperwork and give back when finished.

She said we don't take that insurance either! Very stern, and ignorant even watching interactions with other customers. Older fellow came in to desk and she turned and sad not there over here! Rudely!

Very very Very rude! (Blonde haired woman with glasses)
Never again! The only reason to keep app was that husband needed glasses asap and there were no appts available anywhere else.