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1.2 656 Reviews

Waffle House Complaints Summary

30 Resolved
623 Unresolved
Our verdict: If considering services from Waffle House with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Waffle House reviews & complaints 656

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F
8:40 pm EDT

Waffle House bad food and service

Bacon cheese steak melt - all meat under cooked. Service lacking. 3 of 4 employees rushed outside to smoke. Usually the Siloam Springs, Ar. Waffle House is not bad...really! Tonight 6/30, at 8pm it was dirty. Raw bacon on my sandwich and under cooked cheese steak, under cooked hash browns. Suddenly we were all alone with one girl singing a song about the number of minutes she had left to work and 3 employees outside smoking, including our waitress who 'never' came back to check on us.

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11:42 pm EDT

Waffle House management

Up until yesterday which was June 20, 2017 I worked for Waffle House and I worked at unit 179 in Louisville, Ky. On 3rd Shift. About a week and a half ago4 the drawer was short about $30 which management ask us to pay it back between all of the servers, but as I hear it they are not supposed to do that .But we do it anyways and sign a piece of paper. Well another incident June 19th 2nd shift the drawer was counted and found to be about $29.50 short, I
Told them I would not sign the paper and I told the manager the only way I would sign the paper is if you looked at the cameras and seen exactly what happened to the money, which I would think they would want to do that anyways. Because when it comes down to it the manager who counted the drawer could have taken it or the other server could have done it. But they said that's not what the cameras for, but if that's not what they're for here would like to know what they are for, I don't even really care to have my job back. Just want to get Justice and about 90% of the people there smoke pot including the manager Force anyways immediately the next day and worked for about 1 hour and then he came in and told me he had to let me go now I would like to know where the proof is that I didn't you thing wrong didn't take any money the first time and I didn't take any money the second time but I still got fired where no justice about 90% of the employees smoke pot including the manager meaning everything supposed to be doing is not being done even by the management but I really don't care if I have my job back. It is that I just want two seek Justice and look at all the evidence and find out why I was fired .I want to prove that I did not take any money. Please look into this as soon as you can, the manager's name is Keith I told him I was going to call corporate and he would like you're not the first one to threaten me they probably didn't do it but I told him I am going to contact someone. He also told me no hard feelings, but I have a 3 year old boy and a 9 year old that i am trying to support so i dont know how it gets any harder than that. Once again please please look into this deplorable situation, Thank You Very Much for your consideration. SINCERELY,

Shawn in Louisville

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J
8:49 pm EDT

Waffle House drug dealer working at waffle house 3rd shift

Wendy Whitt was arrested from the Waffle House in Easley on a felony drug charge of trafficking meth. An employee there told me that She has sold drugs to customers & employees. I am shocked my local Waffle House would let her keep her employment, She should not be working in a family restaurant where my kids eat. I observed a server there be sent home by management so that she could work tonite. I will not be returning to this location.

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K
10:49 am EDT

Waffle House both

We entered the Waffle House in hillview Kentucky it was very busy so we understand the wait but when we ordered our food the guy was picking the waffles up with his bear hands and was touching his phone before he did that he also touched other people's waffles like that. We also ordered bacon and sausage and didn't get either and we also ordered over easy eggs and got scrambled instead. I was just very disgusted with the way the server was handling the food

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A
7:35 am EDT

Waffle House poor management and poor customer service

Walked into the restaurant and a couple of guest were just sitting their two employees in parking lot three employees cleaning two standing talking amung themselves, one of the ladies told me it would be a 25 min wait they can cook they have to clean the store before seven so I asked for a cup off coffee about 15 minutes went by and still no coffee and no one even took our order this is very unprofessional

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F
12:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waffle House cook

I'm sending this complaint because one of your cooks at store number 963 is not washing her hands and not wear gloves and cooking after handling nasty towels. Her name is Tonya and she has a addituted at the server's and the customers. My husband ordered his Bacon med and she gave the server a go to hell look and got mad about it. If this goes on and the health inspector goes in there she will end up getting y'all a bad score. This needs to be taking care of asap. And to let y'all know that Dawn and Maryanne and Jason are awesome. We go in there all the time. But if this matter is not fixed we will not keep going.

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P
10:25 am EDT

Waffle House manager not changing gloves from cleaning to food

Went to Waffle House today and as I sat at the bar waiting for my food which took fourty-five minutes anyway. I watch the manager cleaning the service line. She then without changing her gloves went and started cooking food and handing the plates off. Needless to say I didn't eat my food after seeing raw eggs drip from her glove on on to a cooked waffle.

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K
1:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waffle House no one has acknowledged us in 10min

6 people working we've been sitting at our table for 10 mins and there are empty tables so there not busy. They have all walked past us several times and we're sitting at the front door. Seems like if you're working for tips you would jump at the chance to serve someone. Maybe it's because we're white. Oh now they offered to take 50% off the check.

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M
11:30 pm EDT

Waffle House lack of professionalism

My name is Mark my family and I visited the Forsyth location as we rented a room next door on our way to disney world in orlando it seemed like everyone was working well and polite with the exception of our waitress I didn't get her name on account of her lack of interaction with us we were probably seated twenty minutes prior to having our order taken and getting drinks the food was great I approached the counter to pay and our waitress was at the register eating what appeared to be a pork chop while she talked to friend's seated at the bar stools opposite the register this went on for a minute or two before she realized I was standing there I overheard the friend asking if they had been busy and she replied yes but I haven't made any money to which I can fully understand why finally taking my payment I asked her about the discount my hotel advertised that you provide as a guest she rolled her eyes at me and gave me the discount I personally didn't TIP her which was difficult for me being a delivery driver and tipped employee myself I'm generally overly generous but the waitress in the camo hat and camo undershirt was probably the worst waitress I've ever had the food was great though this isn't representative of the store itself she is just not the first impression you want your customer to have we were there may 31 around 9

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K
9:10 pm EDT

Waffle House staff

2 women working at Waffle House on Laurens Rd. - Amy and Jocelin and 2 men - Cory and Robert. I went in to have lunch and these 4 people were loud, rude and very unprofessional. They were using profanity and telling customers about another woman who was working that day. They were bullying her and she was crying. They were taking her tips and making her miserable. I couldn't get a straw for a while. My food was cold when I finally got it and I never got a refill on my drink. I am hard working and just needed to eat and get back to work. These staff members were awful. Since the one cook named Jason left this place is in a shambles. Where is management? Why are they allowed to act so unprofessional?

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T
11:09 am EDT

Waffle House my meal

My husband went to the fort worth location on Randoll Mill Saturday morning to get us something to eat
We had 2 all star meals with the waffles
They were ok
We Ordered double eggs and. Double sausage didn't get them on either order
I rarely complain or have problems at this location but im pregnant and was craving waffle house
Called the store numerous times no answer.

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H
5:31 am EDT

Waffle House i'm complain about employee

I went there about 3am in the morning on sunday or monday to take out food and coffee with my friend. One of white skinny lady(waitress), she just starring at us with bad attitude and came to us and not even greeting. Something like mad to us. I order only one food. Because my friend is not feel like to eat. And the lady said you guys order only one food? For 2 person?
I went so many waffle houses, but this is worst experienced and so rude service. So I didn't give her tip. I'm not good in english and there were kind of many customers so I couldn't say anything that time. But It makes remember everyday.

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C
9:06 am EDT

Waffle House waffle house staff

Dear Sir,
I recently visited your new restaurant at 2500 Canal St, New Orleans, LA 70119. It was a very pleasant experience. Although they were very busy, I was warmly greeted with a smile and a friendly welcome. I asked the young man behind the counter a question and he was very open and friendly to me. A young lady behind the counter was singing softly and had a great voice. I will be sure to return to that restaurant.

In stark contrast, the next week I stopped at your restaurant at 2940 Elysian Fields Ave, New Orleans, LA 70122. This was a totally different experience. I received no greeting and the entire time I sat at the counter I had to listen to the women bickering about who was or was not doing their job, in particular who was washing the dishes. One of the cooks was on his cell phone the entire time he was cooking food on the grill. Needless to say, I will not be returning to this restaurant. I know why there was only one or two customers there.

Sincerely,
Charles Lagarde
5947 Annunciation Street
New Orleans, LA 70115

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P
8:50 pm EDT

Waffle House menu item not available/price not adjusted

Today I went into Waffle House off SR 90, Midway, Florida. I ordered a porkchop dinner (2 chops, hash browns & a salad). The total for this meal $10.25. They did not have any lettage to make a salad. I was officered hash browns, but extra carbs was no substitute for a salad. YET THEY REFUSED TO MAKE ANY ADJUSTMENTS IN THE PRICE. Stating Waffle House has a Strick rule on substituting food items. I was forced to pay 3.65 for a salad they could not provide. This is very poor customer service. Can not provide the meal but refusing to adjust the price.

Same restaurant on 3/26/17. They charged me $2.10 for a coke to go. Then I was handed a SMALL coffee cup (12 oz) and told they did not have any large cups. For $2.10! I am on travel status so I was limited were I was going to eat. But this is really bad service.

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D
1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waffle House hamburger overdone, and condiment tray and condiment bottles were nasty

After the meal was placed on the table I reached for the mustard bottle and discovered that the bottle and as a matter of fact all the bottles of condiments were nasty. The silver metal condiment holder looked as if it had not been washed/cleaned since the Waffle House was opened, many years ago. It actually ruined my appetite.
However, I was still gonna try to eat my burger meal, and discovered the hamburger was so touch I couldn't even cut it with my knife. I did present that to my waitress and she brought me another one which was ok but at that point I just was too grossed out by the nastiness of the condiment situation.
Date of incident: 3/20/2017
Waffle House
3995 University Dr.
Huntsville, Al 35805
#287

I don't see how they passed health inspection.
They need to clean the place up. I can't imagine that the kitchen area is any better.

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K
9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waffle House co workers

I have only been with this company for about 3 months. And may i start off by saying this by far is the worst environment and the most mentally exhausting job i have ever had in my 25yrs of working ( in a resturant) i have ever had. Nothing could top the problems this store has.
My first encounter was when management staff had addressed a foodcost issue we were having on 3rd shift. Ending that meeting with a server being fired for theft. Well it was addressed that if not fixed we all would be terminated next. Anyway later that night i witnessed one of our cooks giving away food, taking orders without writing or asking anyone to write a ticket and collecting and pocketing whatever he collected from the guest. This has been an ongoing PROBLEM for a long time with him.
However after the shift was over i went to my gm and explained to her what i had observed. Now our district her boss is also her husband. I assumed while she was having conversation with her boss about it the cook over heard her. And from there my life has been a nightmare.
My job that i actually enjoyed became a place that i can no longer tolerate. Sence then i have been called names told that i look like a man and as a white women i have no ### i have man hands and it goes on and on. Now because of the location the majority of our customers are african american and because this cook is of same nature they JOIN in and laugh and make fun of me as well. We also have another server witch is his friend and she also has made remarks about my body me being white and humiliating me in front of a packed resturant . some of her family or friends im not sure went as far as practically beating on restroom door while i was trying to use facilities. When i came out her friend was in my face yelling telling me " ### get the ### up here and make my food" i replied excuse me she stated " u heard me u dumb white ### take me ###ING ORder and hurry the ### up before i beat ur ###" i wanted to cry cause everyone including Kenya and Boyd the cook were laughing. I ran straight for back door to call police to make them leave cause i replied to the young lady who was a child to dismiss herself from the resturant and she refused and continued to threaten me .
As i exit the back of the store i was calling police while talking and walking around toward the front the girl and her group of friends she was with had gotten into there car. Yelling at me from vehicle i started to turn around and go other direction when the girl or whoever was driving stuck a gun out the window aimed it at me and cocked it. Then begain to scream pow pow die white ### die. I ran aroynd the back of the store hiding fearing for my life. I really thought to myself unbelievable i could not believe that this waa happening to me and couldn't even think of why someone would even do that.
I ended up having wait for police so they could ESCORT me back in to get my belongings and they had waited with me outside until i had left safely.
Now help me to understand why i being pushed called names physically threatned . all because i tried do the right thing and secure my job. By helping stop the theft.
Now tell me why both these employees still have there jobs and are still up in my face yelling at me making fun and doing everthing possiable to keep me from making money . i have reported this to management and to corporate. And why am i again making a complaint because again i had leabe my job last night cause DONTAE was screaming and flipping out on me for going to management ans reporting his stealing again. And again like last time my boss treated me like ###. Mad because i left and didnt stay to continue to be abused harrassed and i guess enjoy the racial comments being mad me.
I have had enough this time i will take my documented dates and times and recordings to kentucky labor board and to an attorney office. I am now documenting this complaint im filing to this Corp. Office for my records. Along with my names and phone numbers of guest who have witnessed all of this and were furious over how i was being treated to an attorney office as well. Thank god i had two wemon who are above all this racist crap and came to my aid to help me do whatever it takes to defend my rights as a white 40yr old american women. I be the first to tell u being racist happens to all colors not just one

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L
1:45 pm EST

Waffle House price variation from one waffle house to another

I recently purchased coffee and a bacon lover's blt, and I asked for regular toast instead of the grilled texas toast. The waiter charged me $5 (Free coffee) , as listed on the $5 menu. Several days later, we went to a different waffle house and I ordered the same thing. The waitress charged me for the coffee. When I inquired about it, she said that since I didn't get the texas toast, she had to use the regular menu prices. Is this true? It seems since you saved money by me asking for regular toast instead of the texas toast, why would you charge me more?

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5:55 pm EST
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Waffle House food has blonde hair in it. plus I was overcharged

I returned the food manger wasn't in. Ever. Said he call me. I went back nobody could help or would remake my food. The workers saw the hair. I left the food on counter and walked away pissed. Said denny the manager would have to handle the problem lies and run around. And charged me 37.00 for 2 steak meals. When they are 11.59. This waffle house located in hebron kentucky on lintton

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B
6:36 pm EST

Waffle House worker - her name is shell

We just ate at Waffle House in Baytown on Hwy 146 and Ih10. A lady named Shell did horrible. It was the first time for me and my husband to not leave a tip. She messed up our order many times. Every time we told her we were missing something we still never got it. No sausage, no waffles for either of us. Then no syrup. No drinks through our meal. On top of that she kept yelling at the man cooking and trying to blame everything on him when it was obviously not his fault. She got mad at him because he didn't know the price of a wrap. The other waitress tried explaining to her that the chef isn't required to know the info she is asking him for. The other workers seemed very upset with her too and I'm surprised they don't just walk out the door just to not have to deal with her. And it wasn't just yelling once a them, it was a constant naggging session for like 15 min not allowing them to get a word in. I felt so sorry for the other workers. I will never go back to this restaurant again. Either fire one or loose all your workers because of the one.

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11:39 am EDT

Waffle House service

Waffle House in Rincon, GA., server named Brittany actually used profanity towards me and told me to pay for my food and get out after she slammed the plated down in front of me. She was a server. She went on to scream at me at the top pf her voice and had to be physically restrained by two other employees, she wanted to come across the counter and to fight me. The store manager and District manager Gladys witnesses her behavior and told me I should understand that she was having a bad day.

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T
Trolllove
, US
Oct 28, 2016 5:06 pm EDT

Comment police at it again... thanks Sgt westworld

Wine Is Good
Wine Is Good
, US
Oct 10, 2016 5:37 pm EDT

And of course you were a model customer who in no way instigated this confrontation...

Waffle House In-depth Review

Overall Rating: Waffle House is a beloved breakfast spot that consistently delivers delicious food and friendly service. With its affordable prices and convenient locations, it's no wonder why this restaurant has become a go-to choice for many.

Location and Accessibility: Waffle House has numerous locations across the country, making it easily accessible for customers. Whether you're in a bustling city or a small town, you can count on finding a Waffle House nearby. The restaurants are typically situated in convenient areas, with ample parking available.

Menu Variety and Quality: Waffle House offers a diverse menu that caters to all tastes. From classic breakfast options like fluffy waffles and crispy bacon to savory lunch and dinner items like juicy burgers and mouthwatering sandwiches, there's something for everyone. The food is consistently fresh and flavorful, ensuring a satisfying dining experience.

Service Efficiency and Friendliness: The staff at Waffle House is known for their efficiency and friendliness. They work diligently to ensure that orders are taken promptly and accurately, and they are always ready to assist with any special requests or dietary accommodations. The servers are attentive and welcoming, creating a warm and inviting atmosphere.

Ambiance and Cleanliness: Waffle House has a cozy and casual ambiance that makes you feel right at home. The restaurants are kept clean and well-maintained, with a focus on providing a comfortable dining environment for customers. Whether you're dining in or taking your meal to go, you can expect a pleasant and hygienic experience.

Pricing and Value for Money: Waffle House is known for its affordable prices, offering great value for money. The portion sizes are generous, ensuring that you get a satisfying meal without breaking the bank. Whether you're on a tight budget or simply looking for a good deal, Waffle House is a fantastic choice.

Special Offers and Promotions: Waffle House occasionally offers special promotions and discounts to its customers. These can range from limited-time menu items to loyalty program rewards. Be sure to check their website or social media pages for the latest deals and offers.

Dietary Options and Accommodations: Waffle House strives to accommodate various dietary needs and preferences. They offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy. If you have any specific dietary concerns, the staff is more than happy to assist you in finding a suitable meal.

Customer Reviews and Feedback: Waffle House values customer feedback and takes it into consideration to improve their services. They encourage customers to leave reviews and provide feedback through their website or social media platforms. This open communication allows them to continuously enhance the dining experience for their patrons.

Online Ordering and Delivery: Waffle House offers online ordering for added convenience. You can easily browse the menu, customize your order, and have it delivered to your doorstep. This feature is especially useful for those who prefer to enjoy their favorite Waffle House meals from the comfort of their own homes.

Loyalty Program and Rewards: Waffle House has a loyalty program that rewards frequent customers. By signing up, you can earn points for every purchase, which can be redeemed for discounts or free items. This program is a great way to show appreciation to loyal customers and keep them coming back for more.

Social Media Presence and Engagement: Waffle House maintains an active presence on various social media platforms. They regularly engage with their followers by sharing updates, responding to comments, and hosting fun contests or giveaways. This interactive approach allows customers to stay connected with the brand and be a part of the Waffle House community.

Business Reputation and History: Waffle House has built a strong reputation over the years for its delicious food and exceptional service. With a history spanning several decades, this restaurant chain has become a staple in many communities. Their commitment to quality and consistency has earned them a loyal customer base.

Staff Training and Professionalism: Waffle House places a strong emphasis on staff training and professionalism. The employees undergo comprehensive training to ensure they provide top-notch service to customers. They are knowledgeable about the menu, attentive to customer needs, and maintain a high level of professionalism at all times.

Environmental Sustainability Initiatives: Waffle House is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. From using biodegradable packaging to implementing recycling programs, Waffle House strives to minimize its environmental impact.

Community Involvement and Support: Waffle House is dedicated to giving back to the communities it serves. They actively participate in local events, sponsor charitable organizations, and support community initiatives. By being involved in the community, Waffle House demonstrates its commitment to making a positive impact beyond just serving delicious food.

Technology Integration and Convenience: Waffle House embraces technology to enhance the customer experience. They offer online ordering, mobile payment options, and even have their own mobile app for added convenience. These technological integrations make it easier than ever to enjoy a delicious meal from Waffle House.

Payment Options and Security: Waffle House accepts various payment methods, including cash, credit cards, and mobile payments. They prioritize customer security by implementing secure payment systems and adhering to industry standards. You can dine at Waffle House with peace of mind, knowing that your payment information is protected.

Business Hours and Availability: Waffle House is known for its 24/7 availability. Whether you're craving a late-night snack or an early morning breakfast, you can count on Waffle House to be open and ready to serve you. Their extended business hours make it convenient for customers with varying schedules.

Contact Information and Customer Support: For any inquiries or assistance, Waffle House provides contact information on their website. Whether you have a question about a menu item or need help with an online order, their customer support team is readily available to assist you. You can reach out to them via phone or email, and they will promptly address your concerns.

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