Waffle House
reviews and complaints

OK first I havent got my vacation check within 6 months past 26 weeks. The manager have favoritism on certain people. First shift leaves things behind for 2nd shift to do and she tells us that 1St shift is exempt for doing there side work... When they have the same job... She have multiple people coming to her about a specific person and she tells us she will start firing people who come to her about that specific person... It's just a lot going on at 326 for real

I made 3 attemps to call in a order and got no answer so I assumed they were busy however when I called I was already in route and arrived to find the place with 2 customers in the place. Then I ordered what I always order without deviating never complaining that I pay anywhere from $12ish to 15. for the same meal at the same store. Get home and could not eat the grits because they were old and lumpy nor could I eat my waffle due to not being cooked all the way through. Normally I don't complain but I have strep throat and have not been able to eat or get out and to waste my time and money which I spend a lot with waffle house. I am a regular

My husband went to Waffle House to get a order to go. When he got home he noticed they left part of our order out of the bag. He contacted the Smyrna, TN. location to let them know & they didn't even offer a apology. We live 8 miles one way from the location. He drove back to pick up the rest of the order that was left out of our bag, which was poorly prepared. The hash browns looked like they weren't even cooked! After having to drive a extra 16 mile trip! I think if they make a mistake, it should a priority to deliver good service. Very disappointed!

Me and my son (7 years old) went in to eat and got great service from a nice older lady named Tina. As soon as we sit down we notice the cook (named Paula) talked very rude to Tina. After we received our food Paula starts screaming at Tina about an order of sausage and calling her names. She proceeds to throw plates and coffee pots in the sink while Tina is washing dishes. This continues until we pay our bill and leave. If an employee has a problem with another employee it needs to be handled in the back and not in front of the costumer. Everyone in the store noticed it. Tina held herself I a professional manner and just walked away. This was on 10/3/17 @ around 7:30pm, store # 1397 and my ticket # [protected]

Saturday, September 30, 2017 I went to Waffle House and ordered a waffle and hash browns. My hashbrowns were cold and not cooked correctly. My waffle wasn't cooked at all. It was all doughy: When I asked for a new waffle the waitress named Tasha gave me an attitude about fixing my food. The name of the restrauaunt is Waffle House and you have no staff that can cook a waffle all the way. You also have rude employees who complain and talk badly about customers in front of them.

I was an employee. I got terminated because I was accused of writing in a tip in which I got from a group of customer's and I had proof from other employees that I was left the tip and it was legit... They dont have any proof and camera footage that it was fake. After I guess knowing trying to terminate me for that then they go to tell me that I was a no call no show for a shift that I wasnt even schedule for and everybody know I dont work the day im accused of not showing up for. Ever since I called and made a complaint about the district and regional managers favoritism, harassment, and discrimination towards me they have been trying to find ways to fire me... The district manager mr. Rogers even told me that he been wanted to fire me for his own personal reasons and that I was a cancer to the company and glad I was on the way out the door... Numerous times I brought to a managers attention about the stealing of money and customers property and writing fraud ticket and stealings other empoyess tickets to management attention and they did nothing but try to keep it a secret threatening saying if I told that I would be fired. For months I dealt with the personal vendetta that was held against me feom management threatening to fire me if I sneeze too hard but allowed stealing, fights, discrimination, bullying with proof of everything get sweeped under the rug. I have text messgaes, phone call proof and there are camera proof of managment going around defaming my character calling me a theif walking around with a piece of paper with the tip askong of it looks fake when the necessary steps to see if it wasnt wasnt taken. They have absolutely no respect for none of their employees.

About 9:10 pm I walk in Waffle House! I held the door for an employee that work there. She was dressed in the restaurant uniform. However 3 employees was visble, no one acknowledge me when I walked in. I sit down and still no one came to help me. The crazy thing I was the only customer inside of the restaurant at the time. One of the working was visiting with a child that was sitting on the counter and talking to I assumed her boyfriend. Employees walk past my booth and no one ask me did I need anything at all. I sit their 5 to 10 minutes and no help me at all. I decided to walk out of the restaurant and an employeee said I didn't see anyone sitting their! However never tried to help as I walked out of the door. It is very upsetting to receive service this bad. Me or my family want be visiting any of your restaurant in the future!

I was at waffle house just an hour ago and the server was just horrible, she was unfriendly and didn't even ask if we needed anything like straws, we had to get up to get out own straws! She didn't ask if we needed creamer for our coffee, so we had to ask another server! She also could not read because we were there the other day and the manager gave us a coupon for a free waffle with ANY purchase and she said we had to buy a waffle to get one free! Anyone who can read can see that is not what the coupon says!

I had the worst experience ever at this location. My brother and I frequently eat breakfast around the Memphis area. On Friday we decided on waffle house. We came in to the restaurant and stood waiting for someone to clean off one of the tables left by other customers. 10 minutes of standing and joking someone finally led us to a cleaned table. The waitress took our order. We both ordered the grilled chicken breakfast. No silverware. She brought out my plate minus the chicken. 2 minutes later she brought my brothers plate minus the chicken. His plate had the jelly package cooked in with the eggs. Still no silverware. She then bought the 2 pieces of chicken one of which was the size of a fifty cent piece and the other was about the size of an average human hand. At this point I say to the waitress, ma'am surely both you and the cook should have noticed the big problem here. I then said ma'am it's probably best that we leave and not eat here. Shelby Oaks/Sycamore View location in Memphis TN

My name is Milton butler and I am visiting my daughter at Francis Marion college in Florence sc. And I went in to the waffle house on hwy 327 and I explained to the young lady that I had three orders one was the all-star with bacon and sausage one was two sausage with a waffle and one was a sausage egg and cheese biscuit with a waffle and she charge me $27.40 which I payed for with my daughter's debit card her name is Amanda butler now when she bagged the food she was missing the two sausage and waffle order and when I let her know she tried to charge me another $7.15 I asked her why and she said that she did not write it down the first time but that is not my fault that is why I told her that I had three orders from the beginning so I told her to put the money back on the card and I think if she didn't have the order from the beginning she should have told me again my name is Milton butler my # is [protected] thank you

My wife and I came to eat at a waffle house around 12 am. Every table was occupied or dirty so we had no choice but to sit at a dirty table. The waitress came over and told us we should have waited to sit down or gone to another waffle house down the street. I nicely told her we would wait for it to be cleaned. She eventually wiped the table down with a soaking wet towel which left the table puddled with dirty towel water. She then threw our silver ware on the soaking wet table. I asked her what her problem was she responded so rudely that we could order or leave or she would call the cops and make us leave. I told her to call the cops then never getting loud or disrespectful. She went and got a male cook who apologized for her attitude and took our order after properly cleaning the table.

I always come to Waffle House my food have never been this ridiculous my first plate was half done pork chops and my second looked half ate smh I have been coming to this Waffle House 8 years smh this is very disturbing . I waited an hour for a table once table was cleaned wasn't even offered a table I'm 7 months pregnant and very upset with this place as of now I always come and get the exact same thing and never had problems smh nobody even apologized !

I will never set foot in this Waffle House again. We ate here tonight and the cokl left to go to the back many times WHILE cooking and came back each time higher than he left. Then he openly picked an argument with our waitress and cussed in front of everyone. He got our waffles out of the waffle iron and put them on plates then left to go snake whatever it was he was smoking and our waitress was busy. Waffles got to us 10 minutes later. We were horrified. I couldn't get out of there fast enough. Then when checking out 2 waitresses fought over tips, AT THE REGISTER A FOOT FROM US. If you can pin point who the staff was on 9/21 at about 8:30pm then that whole crew needs to be gone. And I'd drug test your employees.

I always get the same 5$ meal to go which contains a sandwich & I'm charged 40 cent to add egg. About a week ago I went in on 3rd shift around 11pm to get my same order & was charged the on the side price of 2.00 for my egg on my sandwich. I explained that it is always 40 cent on my sandwich not 2 $ even explained that its approx 1.50$ to add bacon to a sandwich why would it be 2$ for 1 egg but the older cashier was rude & did not budge so I paid since my food was already made and I just didn't tip like I normally would. Went back then next night different cashier & she confirmed that I should've been charged 40 cent. Fast fwd a couple nights, went back in & the first older lady who charged the 2$ was in there. When I went to place my same 5$ order she told me "we don't do the 5$ menu anymore" even though the menu was out on the table. So I said my words & left without ordering. This was retaliation for me being right about the egg price because I went right outside & asked the cashier smoking do y'all still sell the 5$ meals & she said yes. Felicia needs to be retrained in customer service or fired. Not only was she rude & wrong but she purposely gave false information to a customer which caused the company to lose money that night & future business because I will never go back to that store again. Ppl like her is why Waffle House has a bad name in some circles even though its a good company. I worked at the WH in Irondale AL for 2 years & I never just straight up lied to a customers face about their menu options, & then that same night I went right over to the WH in downtown Birmingham & ordered the same 5$ meal with no issues & was charged 40 cent for my egg without having to clarify.

I've been a loyal customer and a regular at sidco Drive Waffle House in Nashville for a long time and recently I've witnessed one of your waitresses having intercourse in the parking lot her name is Marie. And is it normal for your management to to have relations with employees or staff having relations with customers? So we will not be dining at your establishment, so my children don't have to witness that again

Once seated, was given wet silver ware, once food came, asked for another plate, was given a wet, dirty plate, , asked for another, was once again given a wet, dirty plate, employees seated behind me using truly bad language, was more and happy to leave, the food was very good, had a new waiter, not sure if he knew what to do, , he did have someone showing him things but left him yo wait on another person that had come in, being served wet silver ware, and wet plates, are a no no where ever you go eat.

My husband and I had stopped in waffle house off elkorn rd in lexington ky on 8/16/17. My husband food wasnt good and I had ordered eggs but they were done so the lady scrapted them off the plate and resplaced with the overeasy eggs. I had received a hard bagel not even toasted when I was suppose to receive toast. We were very disapoointed as we had never had a problem with waffle house before and they were rushing the food out etc. We had spent @ 20 for 2 breakfasts, is there any way we can receive a refund for services rendered? My phone number is [protected]. 101 e virginia street #2 galax va 24333. I had complant several times but no responses on either complaint. If you need further information, please call me at the avoce number. Waiting for a quick response. Thank you

I have ordered the same breakfast for my pastor's family every Sunday and prices are always different and higher. The server never want to give a receipt unless I insist and is always slightly rude. If my pastor and family did not want waffle house, I would never return to this location. 650 Witlock Ave Marietta, Ga. 30064. I have ate waffle house for 30 years and know it's not like this everywhere.

I'm at the waffle house on davis rd. At 10:35pm and the main grill cook is fixing my food with the same gloves from a previous order instead of washing hands he's washing his gloves sweating over food washing his face in a dish sink in front of customers totally unsanitary and totally disrespectful of customers apron untied string dragging over food

I called waffle House to place a order and the employee I talked to who was a supervisor said I know who this is and you are not allowed at this store and that I was banned and hung up on me and than when I called back said that if I call again that he will press charges on me and kept saying I know who this is and I have no idea why and he was very rude telling me that I wasn't allowed to call the store anymore and I was banned