The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vonage / Steals money from my account

1 United States Review updated:

I'm trying to warn as many people as I can. It took me three times and hours on the phone to cancel this service because it never worked. They have now charged me for three months, a modem and now a cancellation fee to the tune of $214.99 for NOTHING!!! It doesn't work with a dish and they lied to me during the first call. They told me it worked knowing full well that it doesn't. I have filed a complaint with the FCC and the Better Business Bureau and next week will be contacting an attorney to file a Class Action Suit in the state of New York just like they have done in CA. for the same reasons. Warn as many people as you can, this company is bad news and someone needs to put them out of business.

Sort by: UpDate | Rating


  • An
      21st of Sep, 2007
    0 Votes

    i'm in texas and i too want to warn everyone possible about this company, same thing happened to me, four months later, they are still debiting my account for the monthly fee, i just called them today 9/21/07, to cancel again and now i am being slapped with a $96.60 disconnection fee which by the way, today my account was debited for 33.09 and 96.60. what a rip off!!! something needs to be done.

  • Ch
      30th of Dec, 2007
    0 Votes

    We had to close our acct. because they stole from us too!

  • Ma
      2nd of Jan, 2008
    0 Votes

    bad vonage business,,

    for almost a month that i dont have anymore service, because if i tred to call the vonage customer srvice they put you on hold, but there was one time that there technical support really helping me in my problem, which is there device is not working at all,
    i told them to replace there device because it was broke, then they pause and calculate how much do i pay, until the come to a price of 79 dollars,
    i was so surprice how high it is so i told them just to cancel there service, but they dont want me to cancel my service, they told me that they will sent me another device for free, and i wait and wait, and no device,
    and they sent me e-mail informing me that the device was aklready delivered and if i fail to send the old device back they will bill me for 97 dollars, how could they,, i dont have the device
    i called again and called and called, put you on hold for how
    many munites, until i just have to hang up and try again,
    until i talk to one of there custumer to cancel my account but they kept on giving me option,
    they told me that i have to pay first my balance of 19.45 and give them another card number, because they cannot access the one that i gave to them, because they said they will only cancel my account if i will pay my balance, which i am not even using,because i dont have service for a month , he gave me a number to access thru them and the reference number, but i cant get through,
    so i call again there customer service telling them to cancel because i already paid my balance, but ,, bad thing there they charge me a 97 dollars for the device which i dont have it, and they just get it from my credit card without even asking me or sending me notice that they charge me,
    i was so angry because i just paid the 19.45 and i dont even know that they already charge my credit card 97 dollars,i think its not right, that i told them that i will sue them,
    you know what that lady did to me, she told me, ( go ahead or you will pay more) and she did not talk to me anymore,
    she told me, that they will not give my money back, until i told her, to go ahead and close my account,, i dont care about the money,
    and she said again, i cant cancel your account right now, you wait until january 28 we will return your money and at the same time cancel your account,,
    but why january 28,,, i hope they cancel it, anyway i dont have connection anymore for a month, i dont have the device,,

    if someone can advice me what to do,, its good to give lesson for this kind of company, who dont want you to let go even you are not using there service anymore,,
    can you help me,,, somone out there,,,

  • Cr
      19th of Jan, 2008
    0 Votes

    SUE for a full refund in small claims court. I won my claim. You can, too!

    ALWAYS communicate with Vonage via POSTAL mail (paper).

    Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!!

    You're better off with or even VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

    For best results use a router that works with firmware!


    VoicePulse is the only service that offers five features to protect your privacy.

    * Telemarketer Block stops telemarketers even before your phone rings.
    * Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
    * Do Not Disturb stops all calls.
    * Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
    * CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)


    voicepulse can also email voicemail.

    Combine with for your mobile phone -- screw verizon wireless!

    If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

    save even more money!!

    "Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"

    "AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."

    The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

    spread the word and screw vonage into non-existence

    web ads suck too. never see another one. get all three easylists:

  • Su
      23rd of Oct, 2008
    0 Votes

    We should start a class action suit against them!!! I have been charged since 8/2006 for a business account that I never opened. A line that I never knew I had and never received a box from them...just repeated billing. I have been trying to get my money returned since 2007!!! I have now sent the complaint to the NYS Attorney Generals Office.

Post your comment