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Vodafone Mumbai / Network Issue

1 India Review updated:

My number with Vodafone is +[protected]. I have been using this service for a year now, but the network issue at my residence does not seem to be getting resolved. I had raised a complaint in july for the issue, and was promised resolution in 120 days. As a customer I regularly checked with Vodafone Care on the status update and was assured of this getting resolved, but in vain.

I do not wish to loose my number by switching to a new service provider. Agents whenevr I have called up keeping hanging the phone as they do not have a resolution.

There is no need for a company liek vodafone to keep agents like these who cannot rconvicne a customer and hangup on them.

Please give me a resolution after going thru the record number of times I have called up.

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Sh
  28th of Dec, 2007
Agree Disagree 0 Votes

Sterling ____________________________________________________
237 44444
A-Motiwala Bldg, Patanwala Rd, Ranibag, Byculla (E), Mumbai-400 027.


RESPECTED SIR,

We would like to introduce overselves as STERLING MANAGEMENT involved in the field of call centre services and field investigation, for various reputed institutions like Sony Pictures releasing India limited for theater checking and collection & ICICI Bank for loan department, document verification and credit card marketing. Our company is lead by professionals who have extensive call centre services, telemarketing and business promotion.

OUR AIM

We believe in adding value to our service. Our scope of work is not limited to telemarketing or call centre (in-bound / out-bond services ) or customer care alone but also involves entertaining, handling and solving customer complaints / problems. Keeping customer sensitivity in mind, our executives try to contact the delinquent customers by making courtesy calls / telecalling so that the people concerned for business promotion are rather encouraged to make payment of their overdue. Telemarketing management have given us tremendous exposure and the ability to gauge the profile of customers and geographic areas. All the data provided by our principles our 100% secured. We believe a lot in code of conduct.

Our Business Policy:

Our business policy has been based on trust, Honesty and co-operation. Thus being consistently honest, co-operative in business has enabled us to maintain the trust of our clients and business partners. This combines with our stringent service parameter and a team comprising of young, enthusiastic and energetic staff and most importantly having a positive and conquering attitude. We have a wellequipped and experienced staff for Call centre / Telemarketing and collection of payment and documents. It will be a great honor and privilege to work for you as a direct sales associates.










(Page 1 of 7)
Sterling ____________________________________________________

Services we can offer to your esteemed organizations:

Marketing Management

1. We have a field force of 8 executive’s lead by professionals with telemarketing experience in banking and cellular industry to take care of field collections and business promotion.

2. The executives are divided into four different teams. Three according to the area bifurcation and one only to handle active customer.

3. Having wide experience in telemarketing we have demarked negative areas all over Mumbai and Thane districts. Stat cards are allocated according to their demarcation to the respected teams.

4. Area are allocated to Executives on geographical basis. This increase positive calls productivity and makes it easier to do an effective marketing follow-up.

5. The receipts and a list of payments along with the documents are sent to the company for further activities.

6. In case, customer has a dispute with the company, this information is taken down on a trouble ticket and sent to the company for resolution of complaint. Agency will start follow-up with the company for the resolution of complaint. As soon as the complaint is resolved, agency will start follow-up with the customer again.


OUR BUSINESS PROMOTION POLICIES:

We have, over the years, through hands-on experience, developed our in-bound and out-bound calls. The dements in the telemarketing activities are as follows:

A} Customer information appraisal.
B} Collection documents (Tele & field collection)
C} Customer contact/skip trace.
D} Customer information updating.
Our personnel are trained to adhere structured transaction with an end view of maintaining our principle’s image in customer relations.




(Page 2 of 7)
Sterling ____________________________________________________

Documents Verification

We can handle large volume of clients within municipal limits of Mumbai, Thane and Navi Mumbai. Capitalizing in our strong marketing & business promotion experience we can assure you that we will be able to provide you with a vigorous business turn over, with a very low turn around time, on your customers to help you establish their physical whereabouts and other vital background information. This will lead to reduction in bad debts and faster contacts of active customer. A brief note explaining how the activity can be carried out is given below.

1. The data received from our principals will be sorted on pin code basis for allocating to the respective executives. Executives are allocated pin code in such a way that their traveling time is minimized and time available to them can be used productively. One executive can be given 10-15 cases a day.

2. Executive will visit the customer’s premises and interview the customer himself or any member of the family or staff. He will fill up the forms on the spot and obtain customers / convened persons signature on the same.

3. In the case the customer or any of his family members are not at home, our executive will gather as much information as possible from the neighbors / watchman etc. Such a customer is visited once more to confirm the information obtained.

4. After coming out of the customer’s premises he will note down major landmarks, colour of the building, number of floor etc. So that any subsequent follow up with the customer such as assets sighted in the premises, condition of the premises, etc. Forms are returned on the same evening to the supervisor who then scrutinizes the forms to ensure that the verification forms are filled satisfactorily.

5. In case of untraceable addresses or customer having shifted out of the premises, the status is intimated immediately to principals.

6. If telecalling is desired for Contact Point Verification, the same can be carried out after allocating the accounts to tele-callers unequal numbers. The questions asked will be basis, e.g. Address, Landmark, designation, nature of business etc.






(Page of 7)
Sterling ____________________________________________________


OUR SPEICALISAION

WE provide a one step solution and are experienced in handling vital activities such as telemarketing / call centre services and field verification for any financial product and marketing.

As we are placed in
Andheri (W) Opposite railway station,
Bandra Hill road,
Byculla near Bus Stop,
Thane (W) Opposite station,
Vashi Sector 17 Near bus stop.
We are comfortable in providing our services in entire Mumbai, Thane and Navi Mumbai regions within the expected turn around time.

We also possess substantial data pertaining to defaulted customers, which forms the basis of all our activities and help us in mapping up with the demand of our principles. Thus restricting and reducing fraud to a minimum.

OUR INFRASTRUCTURE
HEAD OFFICE:

Our registered office premises is situated at A-Motiwala Bldg, Patanwala Rd, Near Bank of Maharashtra, Ranibaug Corner, Byculla, Mumbai 400 027 within few minutes of walking distance from the station. Byculla being a central point is very easily accessible to central, western and harbor areas

BRANCH OFFICE:

Andheri:
409, Shopper Point, Near Paneri, Opp. , Andheri Station (W).
Phone No: 267 14666

Byculla:
A-Motiwala Bldg., Patanwala Rd., Ranibaug, Byculla (E)-27.
Phone No: 237 26825

Bandra:
God Gift Tower, Office no.1, Opp. Lucky Hotel, Near Bandra Station(W).
Phone No: 264 17246


(Page 4 of 7)
Sterling ____________________________________________________

Bhyander:
Sliver Line Society,1st floor, Near Ranjan Restaurant, Opp. Bhyander Station (W).
Phone No: 281 49395

Vashi:
19-B, Shanti Centre, 2ndfloor, Next to BMC Bank, Sector 17, Vashi.
Phone No: 278 80656

Thane:
513, Paradies Tower, Next to McDonald,Near Alok Hotel, Station Rd, Thane(W).
Phone No: 253 77691

Pune:
227, Sterling Management, Bldg., Sterling Centre, M.G. Road, (Opp. Arora Tower), Camp Pune.
Phone No: (95250) 26 051 248

Nasik:
410, Turning Point, College Road, Opp. Telephone Exchange, Canada Corner, Nasik.
Phone No : (95253) 25 74 211

Banglore:
Sterling, 58 Sampige Road, 5th cross, Malleshwram circle, Malleshwram,
Banglore- 560 003
Phone No : (080) 21 91 090


COMPUTERS:
We have five – Pentium IV machines with printers for our ready requirement in every branch.


MANPOWER:

We have a staff team, pf EIGHT field exclusivities and one supervisor to monitor and coordinate the activity and plan the day’s schedule for the collectors.

We have 16 executives with two supervisors for this portfolio




(Page 5 of 7)
Sterling ____________________________________________________

We are handling corporate collections

We have 08 executive with one supervisor
One telly-caller


ABOUT US

Professionals who have the expertise of various different fields groom the company.
The main professional are:

SHAKIR SHAH
Role: Establishing Agencies and Financing.
Qualification: B.COM, C.M.A, C.P.A
Experience: Having a very powerful base in the Service Industries and Management.
Presently running three companies known as SterLing Advertiser ( Advertiser & Telemarketing ) S.M. Advertiser Associate Member of Times of India (Advertising Agencies),Director of All India Business Promotional Council, Bangalore.
Present of Sterling Institute of Management Studies

Mrs. F.S. SHAH
Role: Legal Adviser.
Qualification: M.COM, L.L.B.
Experience: 15 years Expert in this line.

NITIN RUGHANI
Role: Accounts and Finance
Qualification: B.COM, FCA.
Experience: 12 years Expert Chartered Account.

SUDHIR GADIGAONKAR
Role: Marketing & Administration
Qualification: B.COM, DMM
Experience: 10 years Expert Executive.

Along with all these we also have an advisory panel to help us on day to day queries these consists of a Chartered Accountant, C.P.A. & M.B.A.

We trust you would give us an opportunity to offer our quality service to your esteemed organization. It will be an honor to work with you and perform to your fullest satisfaction.


(Page 6 of 7)
Sterling ____________________________________________________



We hope that you would find the above profile of our company satisfying for your reference. In case of any further queries please do not hesitate to get in touch with the undersigned on or mail as on and sterlingmngt@yahoo.co.in

We once again sincerely request you to consider us and appoint us Direct Sales Associates.

Looking forward to positively hearing from you on the above at the earliest.

Thanking you in anticipation, I remain,

Yours sincerely,

SterLing Management,



(S.E. Shah )
9819095700 / 9833123744






















(Page 7 of 7)

Ga
  15th of Feb, 2008
Agree Disagree 0 Votes

Sir, madam
I am running prepaid recharge shop in chennai . Except vodafone all my distributers are given me easy deal sim card. with easy card how can i service to my customers & how can i recharge. so unable to give new prepaid connection to my customers

With out easy how can i recharge him so plze arrange easy sim for me other wise i nt sale your products. i complient in chennai nodal officer but not take take any steps past 4 months. so i complient to yours
THANK YOU
GANESH
9941330937

Ka
  6th of May, 2008
Agree Disagree 0 Votes

Could you tell me the no. of calls I made when my motorola no. was 9833779145? It was almost two years back that time the user's name was kailash gaikwad. If possible please make it?

Vo
  11th of Jun, 2008
Agree Disagree 0 Votes

Vodafone Shop Contact number:

1. Get your latest bill from the shop.
2. Look at the FAX number they provided.
3. Change the last digit of the fax number and dial
4. Keep changing the last digit until somebody picks up!

For example: number for Vodafone Store in Hypercity:
+91 22 671 00 980 (because fax is 671 00 985!)

An
  11th of Aug, 2008
Agree Disagree 0 Votes

Am often getting abusive call from this vodafone number 9943055369 for past few days. Please mail me the detailed information about the number and check it out

Dr
  25th of Jun, 2009
Agree Disagree 0 Votes

hello my experience with vodofone is horrible.

i lost my dad on 20th of june.
i didnt go out as people were coming to meet me .

suddenly on 24th of june comes two messages saying that hello you just spoke to some girls
i forgot their names .they asked me how is their response in their office.
again today 25th of june there comes a message
saying that as per your requirement we have chnaged your tarriff plan.
i phoned to customer care of vodofone, the response says sir you had been to our office in kolhapur today and you were there in sangli vodofone office yesterday.

i narrated the whole story even then the customer care person says that i have to go to their vodofone office in person and enquire and he told me that he cant help to me.
this is very embarassing.
i request authorities of vodofone to look into the matter.
even after my phone also they are not lifting the phone.
i am feeling sorry for VODOFONE dealings

dr m.e.treveli
sangli
maharashtra

Ni
  27th of Jan, 2011
Agree Disagree 0 Votes

please contact me for plant vodafone tower in my land..very low signal of VODAFONE network in my aera..
my full address
NITESH KUMAR, S/O- RAJENDRA SINGH
vill+post-PARCHHA
P.S-CHUTIA
DIS-ROHTAS
STATE-BIHAR
PIN-821304
MO-09098708324, , 09006848862

Ch
  18th of Apr, 2011
Agree Disagree 0 Votes
Vodafone Mumbai - MNP FROM VODAFONE TO IDEA
India

I have been a Vodafone subscriber ( CELL NO 9819747747 )in Mumbai for more than 6 years now due to their network issue i decided to port out to IDEA . I requested for Port-out from Vodafone to IDEA under the new MNP Policy but the same was rejected by Vodafone . I got a message of "contractual obligations( I HAD DE -ACTIVATED ALL VALUE ADDED SERVICE IN ADVANCE ) . On checking with their Customer Care i was told it was due to some technical error ( THEY ARE MASTERS IN BLUFFING ) ..I had de-activasted all my value added service before sending port out message ...i knew some excuse and haressment will be done to me for sure. . from 6th APRIL i was continously sending mails / speaking to these Nodal Officers and I GOT ONLY ONE REPLY FROM THEM ( WITHIN 48 hrs your no will be port out )( I got some request no 1042233670/1041230970/ 187617704/187263440/188009817
I mailed to Trai / DOT / Consumer Compaint about the problem i am facing from VODAFONE


Finally got a call from Vodafone on 14.04.2011 and they had confirmed that your contract obligation will be cancelled/de-activated but asked me to visit vodafone store and same can be done at vodafone store .I requested them to please do it on your end caus i am having a busy schedule, they gave me a negative reply and asked me to visit vodafone store.
Well not being my fault i visted Vodafone SION MUMBAI branch on 14.04.2011( 6.00 PM ) . After waiting for almost an hour finally i was called .. i told Vodafone Store officer( PARVEZ ) to De-Activate my Contract Obligation ..he started asking me questions ( why you porting out / what is the problem you facing with us ? ) i told him that i have a prob of Network at my place and you just cancel the contact so that i can port out caus my porting no was getting expired on 15.04.2011 . He rudely replied that it cant be done from their side and ill have to wait for 48 hrs more. I asked me why you people harassing me that made him wild and then he called NOSHEEN ( Vodafone Sion BRANCH INCHARGE ) She dint had any manners to talk and she started Questioning very rudely why u came here to vodafone Store who told you . I Replied her that i will escalate this matter to high Authority after that they gave me 2 Request Nos ( 1041923190 and 1043046766 ) and confirmed within 48 hrs your no will be port out .On 16th i got a call from Vodafone and was asked the reason for portout to which i replied with the same answer, he finally told me that your no will be portout. I messaged for new Porting code no on 16.04.2011 and Got a new Porting code ( VM259977).
I gave my porting code no to IDEA and in 4 Hrs again VODAFONE rejected my port out sending me the same message ( number or range is in Contractual Obligation )


VODAFONE IS BIG LOSER .


Well now i feel only media can help us .
I would request everyone think twice before taking Vodafone connection

Pa
  7th of Apr, 2012
Agree Disagree 0 Votes
Vodafone Mumbai - very bad customer service
vodafone
India

I came in on 23 feb in vodafone using MNP 4m reliance, cell no 9320319937. But vodafone co SAY some thing But do OTHER thing.they harassed me By giving So called service Call or SMS 2day they Bearred my out going call without any logical reason. Their SO sincere executive called me 5 times in 2 days & said i m sorry we resolving the problem BUT nothing changed. i don't know why they called me so much and BEARRED out going call. This is the international Quality service. Now i must say i made a mistak used MNP & board on VODAFONE.

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