Menu
Vodafone Customer Service Phone, Email, Contacts

Vodafone
reviews & complaints

www.vodafone.com

Learn how the rating is calculated

2.0 435 Reviews

Vodafone Complaints Summary

109 Resolved
326 Unresolved
Our verdict: When using services from Vodafone with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Vodafone has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Vodafone. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Vodafone reviews & complaints 435

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Vodafone reviews & complaints

ComplaintsBoard
A
10:36 pm EDT

Vodafone The network shifts from 4g to 2g all the time and network unavailability is frequent

I am residing in the town of Biswanath Charali, Assam. Three months ago, the network worked well although there was network unavailability for some mins in the day, it wasn't as frequent as it is on this day. Also the network changes from 4g to 2g very frequently which makes it impossible to browse the internet for some important work. The problem is not with my phone but everyone having a Vodafone sim here is facing this problem. Look into this matter and fix it as soon as possible. It's been 4 weeks that the network is so poor.

Read full review of Vodafone
Hide full review
ComplaintsBoard
H
12:52 am EDT

Vodafone 10 days

Please Vodafone 4g network problems complaint

Read full review of Vodafone
Hide full review
ComplaintsBoard
V
9:55 am EDT

Vodafone no signal

dear concern
we are use vodafone numbers approx 5yrs but we are facing network problem in my house and officewe are requested to kindly solve our issue as soon as possible..

mob no [protected]
mob no [protected]

Read full review of Vodafone
Hide full review
ComplaintsBoard
M
4:17 am EDT

Vodafone Networking problem

Dear sir
Ar rounding my office area there is a so much networking problem of vodafone network..so please solve priority basis.

please do the needful of my massage

Manoj Bapodariya
[protected]

Read full review of Vodafone
Hide full review
ComplaintsBoard
T
12:34 pm EST

Vodafone automatically putting on daily roaming bundle when I did not want it

On my last factura I was charged 5 x15€ for Tarifa de Viaje Mundo for receiving calls and making whilst I was in kenya. I did not ask to be put on this tariff. I wanted to pay the out of bundle prices of

Realizadas
1, 69€/min + 1, 21€ de establecimiendo de llamada (IVA incluido)

You automatically put me on the Viaje Mundo tarif because it was more money for you. I did not ask for it. I make only a few calls and no data roaming because I thought I was out of any bundle tariff. I have made a complaint and you will not return my money. So I want to ask for your legal department so I am going to make a claim against you. I want to cancel my contract with Vodafone because you stole my money. I will pay for the phone I bought but I cancel everything else. Please advise me of your legal department details.

Mark Comer

Read full review of Vodafone
Hide full review
ComplaintsBoard
H
11:51 am EST

Vodafone vodafone 4g

Respected,
I have problem in internet speed.I have written 4G VoLTE . I already complained by call, but no my complain message was come to me from company.I am very firstrated by this internet speed.
By calling to company the settings are said to me, i set all settings as said.
I also switch my network to idea by going to the settings, as said on call.
Here, by calling to compain my complain nobody answered me.
Please do for my internet speed.
Hope, My internet speed will recover.

Read full review of Vodafone
Hide full review
ComplaintsBoard
I
5:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodafone opening postpaid number without informing + system is always down and no internet in the branch

Dear all
Good day,

Hope you are doing well. Im writing this complaint and I have three main points to be discussed and I hope you will solve it. First of all, how can vodafone accept that internet might not be available in there branches in turkey and you are an internet provider?! Also some times the employees have a system issue so they cant provide any single service?

Second point is, some of the employees dont have an accurate data to provide it to the customers and I faced this issue many times, can you explain? It seems that they are not trained well.

Third point and its the most important point. I bought a postpaid number in september 2019, 0090546*96* this is the number that I have chosen and signed a contract to take it. After 2 or 3 days the number was still in active, I was near vodafone branch so I went there and I told the guy that I bought this number and its not working, so he told me I will give a new sim card, I accepted that solution and I mentioned clearly that I want the same number and he said yes sir it will be the same number. After 2 days number was activated, and I was shocked because it was a different number 0090546*81*, on the same day I went there and I told him that its not the same number and he answered: yes sir I know, I told him that you confirm that it will be the same number he said yes, it means that he is lying! I told him that I wan to cancel the number he said ok but you might have to pay cancellation fees! It was not even my mistake why I have to pay it, he said if you get ans sms regarding the payment you can come meet me again and we will solve it, I accepted that and after one month I received and sms that I have to pay 108 turkish leira for your employee's mistake. I went back to the branch and they told me that I have to pay and this guy had left his job.

How this guy open a new post paid line with getting my signature?!

Waiting for your kind response

My name is ibrahim bh hammad I live in istanbul and you can reach me on this number [protected]

Read full review of Vodafone
Hide full review
ComplaintsBoard
A
1:36 am EST

Vodafone wrongly activated my number to another customer

Hi, I'm eashwar from Chennai my number is [protected]. My number was wrongly activated to another customer at your Vodafone store TTK road Chennai. When visited Vodafone store they told me that my number was wrongly activated without proper check and they reactivate my number within two days but it has been more that two weeks and my sim is not been reactivated. Even the customer who has got my number was ok to change and is waiting for a new number but your vodafone staff is not responding properly. Her name is brinda ph9943906155 Vodafone store ttk road

Read full review of Vodafone
Hide full review
ComplaintsBoard
N
8:04 am EST

Vodafone data worst network of vodafone

I'm living in sector-14, hisar, haryana and i'm experiencing wrost network here... First of all plz change ur tagline from data strong network to data wrost network bcoz why should I use ur third class 2g network and pay for ur soo called data strong 4g network... Instead of solving my problem ur customer executives says everything is correct fine blahh blahh... I'm really very much frustrated... Plz solve my issue i'm unable to play at least a video at 144p on youtube or send a msg on whatsapp... Plz help me bcoz i'm stuck in under ur network now for 84 days otherwise I would have port my no. To airtel!

Read full review of Vodafone
Hide full review
ComplaintsBoard
N
2:47 pm EDT

Vodafone poor mobile signal on ground.

Hello sir I am resident on 23.6374980, 73.6706670
This coordinate.(vill. Charvada, tehsil zothri pal, dist. Dungarpur ) now a days there is so many competition for consumers services. But I really bad experience about your service on this coordinate place. Plz improve your services as we are your valuable consumers.

I resident in Vill. Charvada as described above co ordinates of Google map.

So plz do needful action at your end.

Read full review of Vodafone
View 0 more photos
Hide full review
ComplaintsBoard
A
5:40 pm EDT

Vodafone poor network

I am a satisfied prepaid customer of Vodafone holding mobile number [protected] since 2010. In my family we have 3 connections. My residence address is 140 malikpur near model town, delhi-9.

I regret very much to inform and place on record that from past 6 months, we are facing network problem in my residential address stated herein above. We are not able to make any call or receive it because of low signal. This unwanted obstruction posing lots of inconveniences and hardships for us. The online payment also been got much disturbed by non-getting messages of one-time-password owing to ridiculously slow network connection.I therefore request you to take necessary actions immediately to resolve and sort out this problem or else we were compelled to move other option of switch to another service provider.

Thank you in advance for your kind co-operation with regard to the above complaint and expecting a prompt resolution.

Read full review of Vodafone
Hide full review
ComplaintsBoard
S
6:06 am EDT

Vodafone connectivity

People calling me always find me busy. The operator message they get is " the person you are calling is speaking to someone else" even if I am not on a call. This creates loads if misunderstanding and I am frustrated with this problem continuing for long. I changed my mobile handset as well, but theproblem persists. Please sort it as soon as possible.

Read full review of Vodafone
Hide full review
ComplaintsBoard
C
6:02 am EDT

Vodafone vodafone internet

Without a doubt this is the worst service I have ever encountered you have spent over a month messing me about I have lost time and money you lost my box obviously it's sitting on the shelf in the warehouse with all the other ones you can't be arsed to get off your lazy backside and go and get it and put it in a paper bag and send it to the correct address then "the system" is blamed which is run and programmed by humans ONE WHOLE MONTH you don't know where it is ... and now I'm informed it's going to take another 28 days to figure out how you've screwed up ...in a normal intelligent country you would have apologised for your mistake redone the order and had it fed exed with a text message to notify delivery and arrival the fact that your counterpart company in other countries does it this way and you can be bothered to do anything you propose to deliver is shameless yes ombudsman shall receive info about you to add to it's not doubt burgeoning file to anyone one reading this Vodafone are a plague don't give them your custom it will be a massive ball ache and you will be screwed around like so many others PATHETIC AND ILLEGAL TO OFFER SERVICES YOU DONT PROVIDE I don't know how you lowlifes who choose to run it this way get away with it your a bunch of criminals

Read full review of Vodafone
Hide full review
ComplaintsBoard
N
12:49 am EDT

Vodafone misleading information by customer service agent

After doing 249 and 199 recharge within two consecutive days my data remained 1.5 GB, but reach recharge gives 1.5 GB. Then I called customer service agent she told me to do a recharge of 229 as it doesn't have same 1.5 GB data so I will get more data to use. So same day I did 229 recharge but I was shocked to see only 2GB data. When I called customer service again they said my previous plan has lapsed due to new recharge. What a crap day before they asked me to do it and now they are saying they can not do anything. So 677 rupee for 2GB plan wow how cheap.

Read full review of Vodafone
Hide full review
ComplaintsBoard
R
8:39 am EDT

Vodafone customer services

Vodafone have illegally taken money from my account. I have a copy of my contract. Which is not signed by me! I went to the store back in January to cancel it, which they assured me that they had. They hadn't! Now they have simply said. They can't help me and that is that! What a joke. Do not use this company. They rent their stores to micro-businesses, so they don't have to deal with any problems themselves. They are not honest with their customers.

Read full review of Vodafone
View 0 more photos
Hide full review
ComplaintsBoard
S
3:01 am EDT

Vodafone network issues in my area

There is a network issue in my area- Noida Extension, Techzone IV, Plot GH08C, Greater Noida-west, Uttar Pradesh 201306.
There is Calling / internet connectivity issue.
Calls getting dropped, taking time to connect to other numbers, internet connectivity issue, no network these are the issues occuring frequently affecting professional/personal lives.

Kindly look into the matter at the earliest.

Read full review of Vodafone
Hide full review
ComplaintsBoard
G
8:07 pm EDT

Vodafone sim card failures across europe

During my 1 month travel to Europe from Canada, I had to purchase 3 Vodaphone sim cards because 2 stopped working. I required access to internet/data during my travels and have 2 sim cards break down on me was extremely inconvenient and costed me valuable time on my vacation. Below is an explanation of what happened.

On May 9th, I arrived in Lisbon, Portugal where I purchased a Vodaphone sim card for 20 Euros at the airport which included 5gb of data, some international calling and texting for the month. The customer service representative was rude, and did not explain how it all worked in depth (I noticed my time with the customer service rep was significantly shorter than everybody else's that went before me). Roughly 2 weeks later in Italy, my friend tried to make a phone call back to Canada using a calling card but the call did not go through, wasting the calling card. I received a text message shortly afterwards that translated to "For security issues, we will inhibit the use of this service. It has a period of 12 hours to contact the Vodaphone support channels". I no longer had service; and had no way of contacting Vodaphone.

Luckily, Sorrento, Italy had a Vodaphone so I went to their store the next day to see if they could resolve the issue. Understandably, they could not resolve the issue because it was a sim card from Portugal. I was disappointed to find out that I would just have to purchase another sim card that would be valid for one month for the rest of my trip. This cost me 25 Euros, but it included 15gb, and some more international minutes & texts allowance.

About 10 days later, my data was barely working and came to a complete halt a few hours later. I tried to restart the phone, shut it down over night and searched many other ways to resolve the issue since I still had a network connection. I was on a day trip out the Groningen at this point and had to take it to a Vodaphone store there. The customer service rep was very friendly, but he was stumped. Again, I had to purchase another sim card; this time it was 10 Euros for 2GB with some international calling and texts. This would go on to suffice for the rest of our trip.

Resolving the second sim card issue took 3 hours to resolve, including the time needed to stop at Starbucks to use free Wifi to find solutions. This occurred on my day trip out to Groningen, where we had rented bikes to visit where my boyfriend's grandparents used to live. We were unable to do that without reliable GPS systems sourced by cellular data, and frankly we did not have enough time to do the one thing we planned to do on this day trip because resolving the sim card issue took so long and we had a bus to catch back to Amsterdam.

Overall, the sim cards provided data with good speed, but the lack of reliability was extremely disruptive and stress inducing to our vacation. The sim cards cost me roughly $90 CAD, but I lost valuable time and experiences on my vacation due to faulty services.

Read full review of Vodafone
Hide full review
ComplaintsBoard
N
2:42 am EDT

Vodafone network issues

This is regarding network issue in the vasundhara sector 10 Ghaziabad. There is akways very slow network in this area. Even to make a phone call, I have to move outside and there is no question for surfing in such down network. There are 2 members in my family and both are your post paid customers.

Therefore, it is requested that kindly make necessary steps for this issue. Hoping positive from your end.

Read full review of Vodafone
Hide full review
ComplaintsBoard
J
2:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodafone Mobile network issue

Dear Team,

We have more than 270 members of vodafone users in our premises and they all are being used for business purpose but the mobile network is so poor in the building.
We have got support from the building team and fixed a common signal booster and we are looking forward to welcome the service providers to fix their devices.

Kindly revert look into this matter on a high priority.

Thanks
Jayandar S
+91 [protected]
[protected]

Read full review of Vodafone
Hide full review
ComplaintsBoard
T
8:44 am EDT

Vodafone Every thing

My name is Tanya Frances Nice nie: X6888071P..I am extremely unhappy with the service I have received in the Vodadone shop Puerto Del Rosario, Fuerteventura on June 15th and more recently with the terrible service with the English speaking customer service department on many occasions dated from the 31st of July up until today. Please can you review your call records and get back to me asap. Regards, Tanya..0034 [protected]

Read full review of Vodafone
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Vodafone contacts

Phone numbers

+44 163 533 251 +61 426 320 000 More phone numbers

Website

www.vodafone.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodafone?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodafone Customer Service. Initial Vodafone complaints should be directed to their team directly. You can find contact details for Vodafone above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodafone. Discuss the issues you have had with Vodafone and work with their customer service team to find a resolution.