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Vodafone Group / mobile internet

1 Cairo, Egypt

I'm vodafone Egypt customer since 2007.
10 days ago my mobile internet bundle was deactivated for no good reason. Since than i have been trying to subscribe in a new bundle but unfortunately i can't. Called the customer service many times per day and spoke to many customer service representatives, Mena, Mohamed, Mostafa, Mohamed Gamal..., each time they tried from their side in vodafone company to subscribe but same message received "sorry please try another time".
2 days ago i presented a complaint one more time complaint number: 1#[protected] but today at 5pm when i called them to check they replied that my complaint isn't treated and won't be treated as they can't find the issue of my complaint.
Appreciate your prompt reply.

Jan 4, 2019

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