Vodacom / upgrading

Ermelo Mpumalanga, Spain
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What is going on with Vodacom? I went to the Vodacom Limatra outlet in Ermelo on 11 July. The lady told me she cannot assit with the upgrade as she has no access to the new system (my acc was migrated to it). On 12 July I tried to upgrade online. a consultant told me that she cannot assist either due to the migration. A couple of minutes later another person contacted me and we did the upgrade. He promised delivery by no later than 15 July. On 18 July I visited the Vodacom outlet again, showed them what I want, they confirmed availability but they were offline. On Tuesday 19 July I visited again, guess what, they cannot assist as they do not have stock. Promises of maybe the 20th, it's now 21 July and still nothing. I logged onto Vodacom and found that my online order for the 12th is lying there under order number 1-[protected] and the status Future open. Sow what now? How much time and diesel must I waste before I'll be helped - ever?

Jul 21, 2016

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