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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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2:08 am EST

Vodacom i'm complaining about the number that was ported without my concern

0n the 16 January 2017 my cell number [protected] was ported to 0616202611with out my concern. I was notified by my bank on the 17 January that I have made changes of my number on my in-contact details because I have ported my number. Then on the 17 January I called Vodacom customer care I talked to Siphokazi she told that my number was ported to cell c but it will be reversed back to after 7days. I called again I talked to Thandi on the 19 January 2017 cause I was really not happy that how can I be told that my number will be reversed to me after seven days yet when it was ported without my concern it was a twinkle of an eye then Thandi said I should wait for 5working days it will be back to me. Now I'm getting a different story of 7days and 5 days. I realised that Vodacom doesn't consider the importance of a number to their clients. I waited still for 7days. Today I called Vodacom enquiring about my number to be reverse I'm told Vodacom is waiting for cell c to reply back to Vodacom. This feedback tells me that Vodacom doesn't take situations serious and which means cell c overpowers you that you have to wait for them yet I'm Vodacom customer not cell c customer. This tells me Vodacom doesn't care whether it loses a service with the client and it doesn't even care how long I have used the number with you Vodacom. Vodacom doesn't even care whether how many things are linked to the cell number. I can be contacted on [protected]@zulu.org.za [protected].

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11:41 pm EST
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Vodacom signal booster faulty ref no: 1-[protected]

In Nov and Dec 2016 I emailed a Vodacom store in connection with our signal problems, and to get Vodacom to replace our signal booster for us. After repeated emails to follow up the store said that Vodacom is just responding they will follow up.
On the 12/01/2017 I phoned Vodacom myself and lodged the complaint, they gave me a ref no: 1-[protected] and said I will get a call back ASAP.
On the 16/01/2017 Marius contacted me to get my location. I then send him our location via whats up.
On the 17/01/2016 I asked Marius what and when will this matter be resolved, he said it is with the Radio Planning dept, they will contact me.
On the 18/01/2017 phoned again to follow up. The Vodacom call centre lady said she will put in an urgent mail to the dept to contact me ASAP.
On the 20/01/17 phoned again to follow up and asked for a manager to assist me - Motketse then said that they will phone me on the 20th to make arrangements. Motketse then later that afternoon phoned me again to follow up if I did receive a call - which I did not, he then said he will follow up again, but I must get a call that day.
On the 23/01/2017 - I phoned Motketse to complain that I have not receive any call yet?!?!? He then contacted the dept again - after holding on for over half a hour he came back to me with the following info:
The dept should have contacted me to explain the process - which they failed to do so. from the 17th it takes 14 days to replace the signal booster. So by no later than the 2/02/2017 (2 Feb 2017) our signal booster will be replaced. How unprofessional can Vodacom get?
Now I will have another 10 days to wait and see if Vodacom delivers on the promise they have made, unfortunately I have no confidence at this moment and will see what happens, how ever if they do not come out by the 2nd Feb 2017 we will cancel all four of our contracts with them due to failure on their part to provide a service to us as promised.

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8:11 pm EST

Vodacom data bundles

Vodacom's has probably got the worst customer service ever. Yesterday I bought 1GB data as my bundle was done. It showed successful and I even got a mail to confirm it. Couple hours later still no data. Then I bought the same amount again, still no data a day later. I phoned them twice to look into this matter as I was now charged out of bundle rates as I have a open line. The second time I phoned their response was it's still pending you must wait until it goes through! So I asked them who is going to pay the ####ing bill because of their service not working! I bought data over my banking app and still it won't go through so who's problem is this. Their only other solution is oh please switch off your data then if you don't want to be charged. Bull#### man I need my data on I work with my phone. This was the last to convince me when I upgrade next month to move to another network. We pay so much money for #### services!

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7:08 pm EST
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Vodacom contract not changed -'being over-billed again...

Please, can someone sort out this problem! When it was time for my upgrade I changed from an open line to a 2gig top up on my cell phone in November 2016. At the end of December I received a bill exceding R2000! I changed because my daughter is at university. I was informed that the amount was to settle the last part of the "open line".
After several phone calls I was assured that I am on the top up and will not receive such a bill again... Not true. This morning I received an sms indicating I am paying R2 per mb ( this should not be the case). This means I am still on the open line! This is not my mistake.

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1:48 pm EST

Vodacom over charging

I am querying the below:

1. The data that has been charged on my account as highlighted on the attached report,
A. 3 gb mi promo – r 218, 42 – november 2016
B. 1 gb mi promo – r 21.08 – december 2016
C. 1 gb mi promo – r 130.70 – january 2017

I do not understand the above charges, why they have been added on my account. Please forward me the agreement I made with you and reasons, why they have been added these on my account.

2. Attachment b is the notification I got via sms, 28 december 2016, notifying me that I have 100 mb left. Please forward me detail as to:
A. When did I deplete this 100 mb, for the out of bundle data charges to be charged.In answering this question please also factor in the once of – 1gb that I loaded.
B. When and where was the notice forwarded, advising me that I have depleted the data, that comes as part of the vip package that I am on.

3. Request for content services to be cancelled from my account. I called in today to have the content charges deleted from my account, please kindly cancel these.

4. Ref: [protected]

I am seriously aggrieved by the overcharging and unexplained expenses on my account. My account is overdrawn as I am still awaiting the refund due to me for the december/data invoice.
My credit record is affected and also incurring bank charges which each day that passes, with the money due not being paid.

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12:27 am EST

Vodacom upgrades department

Hallo Vodacom,

In May 2016 I extend my contract with you for another two years. I was on a Red advantage package and actually extended the contract by down grading to a smart L package. I actually wanted to move to a different service provider at the time and needed to get a from your upgrades department. The reason for me to move to a different company was 1: better deal and 2: that fact that I could not do an early upgrade in April, since I missed the early upgrade amount with a ridicules R5 on my average bill and I needed a new phone, since my Iphone broke and was irreparable.

During the call your service representative at the time preformed a price beat, whereby he offered me 350 min and an extra gig of data over and above the 500mb at that time on the smart L package.

Give the fact that we have had a long standing relationship, I decided to stay, even though the minutes was not exactly the same as what your competition offered.

My thinking was that I would save money by doing this transaction, however every month I account was much higher than on my previous contract. In December 2016 I went into a Vodacom shop to try and ascertain what was costing me money? The representative indicated that I went over my voice allocation, which they on the system could see was 250min.

Subsequently my 350 min that was promised to me was never allocated to me via your upgrades department.

I phoned Vodacom and logged a "work document" reference [protected]

I was also instructed to phone the upgrades department in the new year (2017). Which I did, the lady that helped me basically said that she will not be able to help me, since the cannot listen to telephone calls longer that six months old and effectively told me that it is my word against theirs. I asked here if I could speak to a supervisor. She indicated that all the supervisors was in a meeting and that they will phone me back on that same day. Which never happened.

I waited another day and phone again, when I asked to speak to a supervisor I was placed on hold and it sounded like a very lekker party happening in the background, needles to say after a much time have passed being on hold, I put down the phone and retried the department two to three times, where the phone just kept on ringing.

The next day I phone again, this time asking for a supervisor, the representative that picked up the phone did try to help me... he saw that the work document was logged on my account and he said that it was being attended to and the outcome would be available within a week... That was two weeks ago and I am still non the wiser...

So hopefully this time round I will get the problem resolved by logging an complaint.

If it does yield a resolution I have a couple of questions:

1. If you do decide to give me what was promised, the extra 100min per month, will that be applied to the past and will I get a credit for every months I paid out of bundle call rates?

2. If you can't find the call and or you don't want to give me what was promised, I will need to upgrade, since given the current track record it is useless to fight with you, moreover just being another number to Vodacom, irrespective of my long standing relationship and I would need to manage my risk by upgrading my contract back to a red advantage, the contract I had previously. In that case I will be sure to not renew my contract in 2018 and you have a reluctant customer for give or take another 15 months or so, which will probably not Vodacom at all.

I look forward to your reply, I suppose at your earliest convenience as has been that case thus far.

Regard

Gert van Wyk
[protected]

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11:31 pm EST
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Vodacom ref nr; [protected]

this is the 3rd complaint, and still nothing has been done. every time someone is calling me and said it would be dealt with in 3 days, but i am waiting now since 12 Jan 2017. i went to Voda shops 3 times and also nothing.. i had a pre-paid Blackberry phone before, and then i took out a contract with a Samsung phone on 22 Sept 2016. and since then they still deducting that R59 from my airtime for the internet and Whats-up service, I DEMAND a rufund NOW and that service STOPPED. the ref, nr sent to me on the 12th of Jan 2017 said it will be sent to a support specialist. Clearly that Specialist is not doing his job, or you are just ignoring this complaint. according to the sms they are going to deduct that R59 again on the 7th of Feb 2017. according to the information received from VODACOM. that blackberry service should have stopped at the end of Des 2016, That was the reason why i changed, and took out a contract. BUT to my supprise . So it is sure that this is a SCAMM or just Vodacome making some extra money .PLEASE attend to this problem AND SOLVE IT and REFUND MY MONEY AND STOP that service

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Update by Nadia Stols
Jan 20, 2017 11:33 pm EST

no update received on any of my complaints.

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10:00 am EST
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Vodacom samsung a3

My upgrade was on the 1 January 2017, I went to upgrade which I did. I got my phone two days later, the phone was working at the shop at beacon bay Vodafone shop in retail park. When I gothome the phones speakers didn't work and it showed that there was a problem with the sim card. I took the phone back the next day, he said he will send it to samsung. A week later they contact me and say they can't give me a new phone as it's the software was installed incorrectly. So they re installed it and I went there today to fetch it. AGAIN THERE IS A PROBLEM WITH THIS PHONE! I AM HIGHLY DISGUSTED IN VODACOM AND SAMSUNG! AS THE PHONE HAS COME BAVK WITH THE SAME PROBLEM. WHY MUST I SETTLE USING MY OLD PHONE AND PAYING FOR A NEW UPGRADE! THIS PHONE IS NEW I DEMAND A NEW PHONE! I am extremely disgusted with Vodafone's service and Samsung as a brand! I will NEVER BUY ANOTHER PHONE FROM VODACOM EVER!

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5:01 am EST
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Vodacom quality of cellphone calls

The problem started from the first of January 2017 I would call from my Vodacom number [protected] and suddenly the other person can't hear me or I can't hear them. It sometimes happens 3 to 4 times within the first 5 minutes of the call. I would hang up and call again. I thought it may be my handset but several other people also complained about the same thing. My daughter [protected] in Hartebeespoort and my son [protected] in Polokwane have had the same problem.

I have reported this phenomenon on 3 separate occasions. When asked if somebody else has complained of the same thing happening, I have been assured that it is an isolated case and nothing like this has been reported by other Vodacom customers. After my second complaint somebody from Vodacom called me and told me as it was not dropped calls they cant give me free minutes? I said I don't want money of free minutes, I just wanted Vodacom to fix the problem because it is frustrating the hell out of me. I was also informed that the problem was due to "network congestion" and by another consultant that it must be a problem originating from the cell tower closest to me. Why then are people in other parts of the country experiencing the same problem?

The last person from Vodacom that I spoke to, actually told me to complain using this forum. He was at least honest enough to admit that several other people have also complained of the same thing happening to them.

What is going on? Why are we as paying customers of Vodacom being treated like ignorant fools and kept in the dark about a technical problem that is affecting our quality of service from Vodacom?

If this issue isn't addressed quickly or at least acknowledged by Vodacom, I am taking my money to another network and will be sure to tell everyone I know about the poor service I have received.

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Louwene Mills
, US
Jan 20, 2017 7:08 am EST

I fully agree but Voadacom should man up and accept responsibility for whatever the matter is. I feel strongly that is extremely poor form to leave their customers in the dark about the problem. Are the hoping the problem will just go away or are we as their customers so used to poor service that we just keep quiet about it and accept is as acceptable behaviour from Vodacom?

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Welile
, ZA
Jan 20, 2017 6:53 am EST

We also experiencing this at Thuthukani, since 4 months ago, and it's bad for business. At the end we will loose business and can not pay them. Or else they must make an arrangement for us to pay only for the devices, and look for another service provider.

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3:24 am EST

Vodacom working on how to speak to a customer. "if you nice to me I will be nice to you" treat me with respect.

I phoned Vodacom, Due to an arrangement with them for payment on the 25th, our lines were still blocked. The first person I spoke to, was friendly and professional, I waited an hour without the agent getting back to me so I tried phoning the call center again.

I spoke to three different agents and each of them placing me through to collections and each time they keep cutting the line ( Which is extremely un professional as I am wasting my valuable time by getting cut off ). One of the agents sounded extremely condescending which is not the correct method of providing service as far as I understand each company that wishes to strive for greatness treat there customers with RESPECT and without any disrespectful tone! This is not the first time. I expect action or I will spread the news that Vodacom employees agents that are rude to there customers.

As I explained one of the agents (Paul last agent to assist me) and sorting out my issue it's the way the agents speak to there clients. The way the agents handled me as a client I feel disrespected and feel like changing my service provider in the future.

Feel free to investigate the recordings. Or call me and get the info.

Regards

Salome Fouche

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1:10 am EST

Vodacom upgrade

I called 082111 regarding upgrading my fathers phone [protected], he is almost 70 and i work for him, so does my mother [protected] and my brother [protected]. Together we pay you over 10 000 rand per month through Watson Mattheus Consulting engineers. I have to upgrade my fathers phone, he will NOT call you to do so. He does not have a computer, whats app or knows how a sms works. Your staff are not prepared to help and when I said I will cancel all the numbers and move I was simply told to call another number to do so. My number is [protected]. Please help me as I dont understand this level of BAD service

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10:48 pm EST

Vodacom customer online/call service

Last week (11th Jan 2017) I completed my application for a new contract and phone over the internet and telephone, thinking that it should be easier than trying to get to a store with my work being very demanding etc.
I also requested to keep my old prepaid number.
However it turns out that it would have been better to just take time off of work to go in store to do the application instead. They delivered the phone on Tuesday this week (17 Jan 2017) with the incorrectly sized sim card for the phone, they sent me a duo sim instead of a nano sim, so I anyway had to go in store and purchase another sim card on my own account. And then when they are doing the sim swop I learn that they did not migrate my old number at all, as I had requested (more than once when doing the application). I've had to sit on the phone for ages just to get through to someone to assist me in migrating my number, being sent from one person to the next. I was told, after eventually getting to some who was able to help, it will take 2-5 hours then the number will be migrated, but it is now 20 hours.
I have no doubt that it will eventually be done and so on, but my frustration is that it turned out to be such a mission by doing an online/telephonic application and order instead of going in store, whereas it's supposed to be the opposite way round.
I am also not pleased about the fact that the airtime and data I had purchased for my prepaid number (for work purposes) will be forfeited once the migration in complete, and one is not able to send these amounts to a "friend/family member" in the interim. And I have been informed that other networks allow you to carry it over... so this also irked me.

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Update by Amanda Thehippiepixie
Jan 21, 2017 2:21 am EST

As an update:
Vodacom has now moved my contract to my old number, but now also to my old Simcard (which doesn't fit into my new device!) And now I have to wait for them to send me a new Simcard, which will fit into my new device, and then have them do a Sim Swop!
Still wasting my time...
Plus there is discrepancies between the deals done in store and online...

Moral of the story here: NEVER EVER do anything over the telephone with Vodacom. It's long winded, frustrating and you have to keep phoning and get sent from one person/department to another, and then you also loose out. Rather do business in store, as it seems to get done faster, and properly the first time round AND you get better deals for the same price!

Extremely unhappy and frustrated with this whole situation... to the point where I am tempted to completely cancel my subscription and move to another network completely (after being with Vodacom for 16 years!), but I shan't... for now... But my advice is that you really need to do something regarding your Customer Service, if I look at the amount of complaints that are on your page currently, it seems to be a reoccuring problem...

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9:08 pm EST

Vodacom waiting for contract for 2 months

I have requested a copy of my contract on the 11th of December 2016, and sent the documents requested on the 13th of December to Vodacom and received a confirmation that they had received it.
Since then I have called them about 6 times and keep getting promised that they will sort it out and get back to me.
Today is the 20th of January 2017 and I still have not received anything from Vodacom.

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5:07 am EST
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Vodacom brand new phone that cannot be repaired

Good day,
I did an upgrade on 22 Dec 2016 on my contract, [protected]. CAT B40, which is supposed to be waterproof. This phone was exposed to water, and immediately there after stopped working. Handed the phone in early Jan, the phone was not even 2 weeks old. And now you want to tell me that it can not be repaired and you will not replace this phone? this is not acceptable, and i would like the ombudsman details in order to lodge a formal complaint. Repair #[protected] . You can contact me on [protected] for any queries.
I have had contracts with vodacom for many years, and i am really not happy with this.

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4:53 am EST
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Vodacom terrible service

Since last year december I have been looking for the sony xperia xz with the ps4 that was advertised in both december and january edition booklets, I have ordered the phone from many stores including the glen, alberton city, vodaworld …. Etc each store advised me that stock will be ordered and I would have it in 1 – 2 working days. Not one of the stores got back to me to date, just to find out from vodacom the glen that the stock will no longer be ordered and it is discontinued.

I sent above mail to : [protected]@vodacom.Co. Za
[protected]@...
[protected]@...

Its been 72 hours with no responce

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3:05 am EST
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Vodacom cancellation of vodacom contracts (4 in total)

1. I have submitted a cancellation of contract on17 March 2016 - 1st correspondence on email - no action no contracts cancelled. Vodacom continued to take off money from my account through debit order.
2. I emailed Vodacom again on the 24 June 2016 and asked them to ensure that all contracts are cancelled no correspondence.
3. I get a letter on 10th October 2016 saying that we owe them R R822.20.
4. I emailed Vodacom on the 11th October 2016 again asking them to correct their records and I cannot be held responsible for their incompetence as we moved over to MTN a while back.

This is unacceptable to a consumer as this is ignorance on Vodacom side. I have proof of all correspondence. Now they have blacklisted me - how do I resolve this. Vodacom cannot take advantage of the consumer and behave in this manner. Grateful for some help.

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1:39 am EST
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Vodacom rude and poor service

I called in the morning regarding my data. I spoke to Nokuthula an agent. She was not helpful and sounded tired. I then asked for a team leader. Team leader was rude and brushed me off saying she couldnt hear me and that she chooses to call back after an hour. I called at past 7 ant its pst 11 I still have not received a call from her and thats what I told her as they would say they will call then dont. I told her that I will write to hello peter if they dnt assist me. She just said ok. I am tired of black on black service and vodacom employees. They are rude and know nothing about their job

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12:34 am EST

Vodacom unethical behaviour regarding cell phone repair

This matter regards Acc no. NA053283-9

On the 2 August 2016 I visited Vodacom (Brooklyn Mall), the reason for my visit was because my Blackberry 9970 randomly stopped working (after a year but less than 2 years).
Vodacom accepted the phone and sent it in for repairs under warranty.
After a few weeks the phone was returned to the store, I was told it was repaired, took it home and charged it, and then tried to switch it on only to find the initial problem persisted and the phone still did not switch on!
Also one of the screws underneath the back-cover was loose.

I then took the phone in again to the store for a second time. The phone was then sent off once again for repairs.
It then came back and was classified as Beyond Economical Repairs.

The manager then told me the phone was out of warranty and could not provide me with a replacement phone. This really confused me as the phone was initially sent in for repairs under warranty and was still within 2 years.
The manager then showed me a iPhone warranty form and tells me the phone only come with a 1 Year warranty, which I feel is deceiving, as the phone in question is a Blackberry and that warranty form would be irrelevant to the current situation.
My contract was initially with Altech Autopage until they closed down and Vodacom took over all the contractual obligations. I have always had 2 year warranty on my handsets with Altech Autopage and feel that it is very deceitful and unethical for Vodacom to lie to me and try to get-out of repairing / replacing my phone which is still under warranty.

I also find it irregular that I am paying for an handset for 24 months but the warranty is only 12 months. How is that ethical, ICASA and Consumer Protection should look into this, why should a consumer continue paying for a service and handset that cannot be utilized as a result of Vodacom providing inferior products that do not last for the entire contract for services to be provided.
Also since the BlackBerry is not working, I cannot utilize the BIS services but I am being charged for it monthly.
I have recently moved my one cellphone contract from MTN to Vodacom, and in total my wife and I have 4 Vodacom contracts, this encounter has really made me reconsider if we are with the best service provider. It’s really disappointing to receive such a substandard and unethical service.

I hope that you can make the effort to resolve this issue and restore your customers faith.

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12:18 am EST
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Vodacom breach of contract - vodacom

On Sunday 15 January I did an upgrade of my contract to the UChoose Flexi 200 which included a Samsung Galaxy S7 LTE + Samsung Galaxy Tab 3 Lite 3G - Order confirmation from Vodacom copied below.

Order Information:

Quote Reference Number: VODACOMONLIN-[protected]

Delivery Address:

Imperial Health Sciences
57 Sarel Baard Crescent
CENTURION
Pretoria Gauteng
0157

Email Address: [protected]@ihs.za.com

Samsung Galaxy S7 LTE + Samsung Galaxy Tab 3 Lite 3G
Silver
[protected]
In Stock

Delivery estimate: 3-5 working days depending on stock availability and area of delivery.

On 18 January I received a parcel from Vodacom which only consisted of the phone. I called Vodacom only to be told that they are very sorry but they don't have the tablets anymore and the special with the tablet is discontinued. Up till today the same contract is still available on their website.

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12:01 am EST
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Vodacom wrong debit order date

I took a contract out by game zevenwatch mall. Today (19th) i got a sms to say that vodacom deducted out of my account. I specifically told them my pay date is on the 29th of every month. Called vocadom head office this moring. I was told by dikeledi and thuli at the head office, that after a new contact is taken out vodacom will go into your personal account and debit money for the contract within the next 48hours after the contract has been activated. No one ever told me that. No money was in my account when vodacom deducted. Now that debit order bounced bank and now the bank is going to charge me bank fees of which i am not going to get bank. They so damn stupid. I want this to be retified.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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