My wife purchase IPhone 5s for me at Zevenwacht mall September 2014 at a cost of R12823.00. At the beginning of March the phone developed a problem (would not charge screen turned blue, sim tray would not open) we took the phone to Vodacom repairs Somerset West 23/3/15. Job number [protected] We never received a call so subsequently contact the repairs centre to be told that we could receive a reconditioned phone at a cost of almost R4000. (This we found to be unacceptable) My wife was returning to the UK so she would take the phone to IStore for second opinion. Having attended the store the technician advised that the phone had been tampered with by somebody under qualified and that multiple screws missing, components missing. The phone had never been opened before we took to vodacom repair service centre we believe technician has caused issue and have request replacement or refund both of which have been refused.