Vodacom / contract cancelled because I was given a wrong number but not refunded

Johannesburg, South Africa
Contact information:

I took a contract at Vodacom Eastgate on the 23rd July 2016, however the number that was given to me was not working as I could not receive incoming calls from it, when the number was called it went to a stranger. I reported the issue to Vodacom Eastgate, I was told it was a technical issue and their IT department was going to sort it out however this never happened. I went back to the shop and escalated the matter to the manager, his name is Johan, I requested that my contract be cancelled since they could not resolve the issue. My contract was cancelled and I was told that the money deducted from my account was going to be refunded but I was never refunded instead another debit went off my account even though my contract was cancelled.

I need help to get my refund, included deduction after cancellation .

Aug 26, 2016

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