Vodacom-Blackberrycontinuous repairs

I have a contract with Vodacom and 3 months later had to take the phone in for repairs (the camera froze when taking pictures and the battery wasn't charging properly). My phone has been for repairs 4 or 5 times in less than 1 year (december 20 2014 I will have this phone for 1 year) yet I have the same issues, all they do is give me a "device exchange" as they couldn't find the fault. I took it up with Monja who apparently is more senior and all she can say is I need to book the phone for repairs but also admits that when she tested a BB9720 the camera froze, yet they will not admit that this specific model is a problem! 1 year later I need to book this phone is again as the charging block is totally screwed yet they will not give me a sattisfying solution!

Dec 18, 2014

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