The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Virgin Mobile USA / allowed third party charges and won't help

1 IL, United States

Virgin Mobile won't resolve this issue. Below is basically the email I sent them.

On Saturday, September 6, I was searching for Yankee Candle coupons. I clicked on www.whalecoupon.com. In order to register, the site asked for a cell phone number. I entered my cell phone number, received a several text messages, and a password. My Virgin Mobile Top-up message popped up to let me know to add more money to my cell phone. I just added money 24 hours earlier. To my horror, this company charged $9.99 to my cell phone plus the text message charges. And, there was nothing on the top of the website to indicate a fee would be charged.

I went back to their main website again and kept scrolling down, and in fine print it mentioned the fee and indicated to go to the cancel page. but there’s no link. So I went to the Internet and found https://www.complaintsboard.com/complaints/coupon-whale-c239116.html which has complaints concerning “canceling”. I followed the instructions to go to www.info-text-alerts.com and read more fine print. Finally, I find www.info-text-alerts.com/cancel and this site wants my cell phone number and password to cancel, so I did. I did receive a text message that I was canceled, but I don’t trust them.

Also, I sent the company www.info-text-alerts.com a short email stating that I wanted my money back and why.

Il

Post your comment