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Virgin Mobile / unethical behaviour and too much overage

1 Barrie, Ontario, Canada Review updated:

The past 3 months I have been getting a ridiculous amount of overage charges that I HAVE NOT been using. Every month I have been on the phone with virgin mobile about this, and last month they lied to me about fixing the problem. I went to apple (I have an iphone) to see if they could tell me where I am using this data or if I actually am using the data, and they looked through my phone and said it isn't me, the problem should now be fixed, but I need to deal with this billing issue. I checked my usage right before my cycle ended and I only went over 64MB, I am totally willing to pay the overage for that and nothing more. I am about ready to leave virgin mobile because this is ridiculous, the customer service I am getting over the phone is not good. I have been with virgin mobile over a year and the past 3 months has been a bad experience.

El
Oct 4, 2018
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Comments

  • 9w
      4th of Oct, 2018

    your dealing with sprint ( owns virgin mobile) they are only concerned about your money and scamingyou
    they will not admit fault
    you will be better off going to T-Mobile or verizon

    0 Votes

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