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Virgin Mobile / unable to repair faulty phone refusal to replace

1 United States Review updated:

My phone came back from repairs for the third time a day ago. Now its giving the same problem for the fourth time after just one day! I am fed up. Each time the phone goes in for repairs it takes 3 to 4 weeks to get it back. They have no loan phones available and I am stuck without any service.

I have just contacted customer care and they say they are unable to assist and then they transfer me to repairs who don't answer the phone!

I am not going to pay and am terminating my contract with immediate effect as I feel Virgin is in breach of contract as they are not providing me with any service.

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  • Mi
      13th of Oct, 2012
    0 Votes

    Ditto your experience x2 (6 repair requests on my phone & one year trying to get a factory defective phone replaced). Virgin customer service is the worst I have ever come across. What a nightmare

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