The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Viking River Cruises / flight reservations

1 VA, United States

I scheduled a vacation in February 2010 for a vacation in July 2010. I paid the extra $100 for seat assignments. I explain to the clerks that I needed seats by the window for my wife and myself due to disabilities. No problem, I was told since I paid the money. One month before our trip I was told that my wife was flying out of Chicago to Belgium and that I was flying out of Washington, DC. I explained the reason for paying the $100 dollars and they said they could not guarantee the seating assignment. What was the extra money for if they couldn't guarantee the seating assignments? I did purchase the insurance so I did not loose all my money but they destroyed the vacation.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Viking River Cruises Customer Care's Response, Oct 14, 2010

    Dear Mr. Hendricks,


    We sincerely regret that you felt it was necessary to cancel your reservation. Your concerns are important to us and we kindly ask that you allow us the opportunity to discuss them in greater detail. Please contact us directly at TellUs@vikingrivercruises.com.


    Sincerely,

    Viking River Cruises

Post your comment