Viking River Cruises

When I tried to change a final night's hotel date by one additional night on our Nile cruise, I was told by the telephone rep and her supervisor that such a change is impossible. Later, on site, the hotel was more than willing to make the change--no problem! Bad customer information and service from Viking for an expensive trip.
But even worse, when I wrote the company president, my letter was totally ignored and I have heard nothing from his office--except letters that encourage us to go on another trip. There is no easy way for cleints to file a complaint or concern, and that is also bad business.
We had a great first Viking trip in China, and except for this glitch, we enjoyed Egypt. You are almost there, Viking! Why do I have to write letters like this one to get your attention?