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Viking River Cruises / non delivery of 'promised' services

Radnor, PA, United States

Our 'Romantic Danube' cruise in May '15 was anything but!! The last third was a cramped noisy coach trip due to high water. This evidently happens numerous times a year - so why build the barges so high?? The advertized WiFi was non-existent, the advertized air conditioned cabins was non-existent, their staff internal communications was non-existent, their barges are constructed too high - resulting in abhorrent coach trips to scheduled ports-of-call due to barges being unable to pass under Danube bridges several times a year, communication between Viking staff on-board and shore staff is non-existent (hotel staff in Nuremberg had no clue cruise stopped several days earlier, incorrect information given resulting in cruise headsets being left behind,

Do
Jun 26, 2015

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