[Resolved] Viking River Cruises / grand european - bragi ship

Hi my name is Sarah Sorenson. My husband and I booked our honeymoon for the grand European and are currently on board. We have had two horrible experiences, 1 the thermal bath optional excursion was horrendous with smelly facilities, gross water smelling of bacteria infestation and dirty people smelling everywhere. We paid 79 euros each and spent 30 mins total as we couldn't get out of their faster. The worst of the two issues is our stateroom last night was so creeky it sounds like someone on a seesaw. When we notified the front desk and engineer came and said oh it's the boat and left after my wife couldn't sleep all night. This problem still has not been solved and we have one more night on the boat and to say this is luxury with constant noise in our balcony stateroom is hard to say. We would like an immediate response, we feel they should have offered us a room change since there are a few open ones to provide adequate customer service for the uncontrollable noise. Thanks!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Viking River Cruises Customer Care's Response, Nov 17, 2017

    Dear Ms. Sorenson,

    Congratulations on your recent marriage! We are thrilled that you and your new husband chose Viking Cruises to celebrate such a special occasion.

    Although we hope you’ve found some aspects of your cruise to be enjoyable, we regret that others, including the Budapest Thermal Bath shore excursion and last night’s cabin accommodations, fell short of expectations.

    While you’re still onboard, we invite you to connect with Viking Bragi’s Hotel Manager, who will make every effort to ensure your last night on board is comfortable. Upon your return home, a Customer Relations agent will contact you to review your overall experience and discuss a resolution to your concerns.

    Ms. Sorenson, we appreciate your reaching out to us and, again, extend our congratulations. We wish you a pleasant rest of your cruise and safe travels home.

    Kind regards,
    Viking Cruises

Nov 17, 2017

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