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Viking River Cruise / refund of deposit

1 United States

About 11:00 AM on 5/20 I booked three rooms for my family on a Viking River Cruise. After discussing this with my wife at lunch and we decided that it was not a great bargain. We sent a cancellation notice (e-mail) at 3:34 PM. Viking withdrew deposit money ($3000 / room or $9000) that night. I complained and they said our money would be refunded in 2 - 4 weeks. I told them this was unacceptable. If they can withdraw the money overnight, they can return it to my account overnight. After several e-mails and discussions, they promised to return the money by 5/30. On 5/30, they did return two of the deposits. They still owe $3000. I believe a tour company should treat this kind of transaction like any other contract with a three day right of recession. They should not take money from my account until a three day waiting period has lapsed. I will not use Viking again and would advise all to be very cautious of their financial practices.

Jun 11, 2013

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