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Verizon Wireless / over charged/mistreated

1 NY, United States Review updated:

Have been a Verizon customer since they were still Bell Atlantic. I recently had a problem with a phone that would that would not power up. Having insurance on it I returned it for a new phone. During Verizon's investigation they discovered because the phone had been dropped (no affect on function) they deemed the claim invalid. Charging me $299 for a refurbished iphone 4 (can buy a brand new 5 from apple for as low as 199). So after repeated calls trying to get resolution they stand by their decision. What they are doing is price gouging and should be illegal> I would gladly buy a new phone and give them back the refurbished-not an option. So rather than helping me resolve this issue they will get the last $300 from me EVER.

May 23, 2013
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  • Ch
      24th of May, 2013
    -1 Votes

    Handsome B Wonderful - Check this person out. This poster is a TROLL who regularly posts inflammatory replies in order to instigate, so Op just ignore him. He is just a loser.

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