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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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5:36 pm EDT
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Verizon free compaq netbook bait & switch

When Verizon FiOS came to our area, we received in the mail an offer to get a free Compaq netbook or free camcorder if we signed up for the bundled package with phone, internet and TV. We chose the offer for the Compaq netbook and we were to receive a $299 redeemable coupon after 60 days of service. The offer paper says "available to residential customers new to Internet and TV" . We switched from Hughes network internet and DirectTV to the bundled plan.

We the coupon came in the mail, it was for $99 Compaq netbook after a $200 redeemable coupon. Classic BAIT & SWITCH. When I called customer service they had to transfer me to Promotions. When I spoke to Promotions, they said because I had Verizon phone service, I only qualified for a $200 coupon. The sales rep said nothing about a different coupon offer when we sign up nor does the paper offer say "new phone service" or "new residential customers". I even asked the sales rep about the free Compaq offer and he explained we would get the $299 coupon after 60 days. Promotions said they couldn't change the coupon and transferred me to the Escalation Department.

The Escalation Department is the guard dog for Verizon and have absolutely no interest in helping to resolve your issues. I was told to fax the copy of the offer and that I would be contacted in 1 business day. Of course that didn't happen. I'm going to call Verizon everyday and file complaints until they get tired of hearing from me and send my $299 coupon.

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Grundoon
Morgan Hill, US
Aug 17, 2010 5:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon support was of no help when the scammed me with the netbook bate and switch. I was put through hours of phone hide and seek. I thought I was going to be able to resolve the issue when I was connected to a service rep named Morris and spent an hour with him trying to get the promotion people to send me the netbook coupon. He finally said he needed to do some more research and took my phone number and said he would call me in two days. I asked for his number and extension and he gave me it. He never called. When I called him I found I was on the main service line and they refused to connect me to the extension. I sent an e-mail explaining my problem and they did not answer it. The netbook offer was false advertising and a scam. Do not expect any reward offer from Verizon to be valid.

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whatever it takes
Bloomington, US
Mar 21, 2010 9:14 pm EDT

I work for the reward center. I know the heart ache that some have gone through to get their netbooks. I feel for those that got their rewards switched without their consent, I do not feel sorry for those that get their promotions cancelled for not keeping their bill paid, why would a company give a promotion to those that owe money, hello!

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lovely blue
Brooklyn, US
Nov 20, 2009 2:51 pm EST

I dealt with verizon years ago. I actually thought they had changed. I too signed up for this bundle. Thought I was getting a great deal. Plus a free netbook. What more could I ask for.

After all the hidden charges, fees, and stuff that came my way. I couldn’t keep up with my bill. My services got turned off. Then when I finally paid it off, they tell me I no longer qualify for the netbook. I should have known better. I waited for that verizon guy to have my back (the one in the commercials).but he must have had the day off, every time I called. He probably was listening in on the other end, laughing at me. Through those big glasses. Him and his network buddies. Screw him and screw verizon!

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TwinMommy+1
anytown, US
Sep 27, 2009 9:37 pm EDT

OMG this sounds like what happened to me. We signed up for NEW SERVICE the guy who signed us up put us for a different promotion without even asking and then we fought Verizon for over 9 hours in two days to get it fixed to havw the Netbook...Each time I was assured that it would not be a problem being we had not be installed, yet the answer came back the same - No sorry cant do anything. Not ONE person there would help, the ones who seemed that they were helping were just doing anything to get you off the phone...One guy said he was giving me his personal # only to find out it was a recording for a disconnected service (###). I even called the rep who signed us up and he said it would not be a problem, ALL HIS CUSTOMERS DO IT - Yeah cause you screw up everyones orders - idiot! Anyway, at the end of the day, we cancelled our hookup and kept our crappy service...I was not willing to dedicate anymore time to the nightmare called Verizon.

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6:57 pm EDT
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Verizon verizon fios $79.99 scam

A Verizon sales representative came to my house to introduce me to their current promotion "Get three services for the price of two" all for the price of $79.99/month. I asked her what i hv to pay for installation and activation, she told me they are all free. with her assurance i signed the application form. the technicians came in to install the cable, phone and internet. To my surprise, after evrything has been done i was told i will be charged for the telephone outlet that was installed. I told them there was nothing like that on my application form. Immediately i called the sales rep. who assured me that she will call the office to wave the charge.my bill was not sent out to me until i called and found out that i hv been billed the sum of $298.66. I called the office to complain and i was told that the sales representative did not know that there was no telephone oulet in my apartment, therefore i hv to be charged. i hv been calling and at one time i was asked to fax the copy of my application if it contains anything like phone jack installation, which i did send it to them and nothing has been heard from them since. the sales representative has stopped picking my calls. If pfizer can be forced to cough out over $2, 000, 000 for false marketing claims i think Verizon will be the next on the list.

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10:39 am EDT
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Verizon unsolicited advertisements

I bought a Prepaid cell phone from Verizon Wireless, I went with the 25 cents a minute plan and had $100 of minutes put on it.
Day 1, I received 2 Text messages from Verizon.
Day 2, I received 2 Text messages from Verizon.
Day 3, I was woke up out of bed with the phone ringing, it was Verizon with a recorded message on their latest deal in adding minutes.

I called their store that I bought it from on at 951 Jefferson Rd, Rochester, and was told they didn't know anything about it and they would have to transfer the call, I them had to press 4 press4 and found out I wasn't going to be able to actually talk to someone.
So, I hung up and called back the store, this time the same girl seemed angry at me, like I shouldn't be bothering her, I then told her I would have to return the phone, she then put me on hold and I waited 5 minutes with no-one picking it back up.
I then found a couple of phone number for Verizon on the internet and called them, one was just one of those numbers that have you pressing button for several minute and not being able to talk to anyone. But on the other I finally get to talk to someone, after giving all my information and explaining my problem, the guy told my that Verizon has been having a problem in New York with Verizon calling with recorded messages even at 3am to many Verizon customers.
I explain I had 2 problems, 1) I don't want telemarketing calls from Verizon on my Verizon phone and 2) I should still have $100 on the phone, but because of this I now only have $97. on the phone as I haven't even used it yet except for trying to solve this problem.
After talking this person, I have no idea if the calls and text messages from Verizon will ever stop, but I do know that I will NOT be credited for the $3. that Verizon used on my account.

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youngboi85
Omaha, US
May 28, 2010 4:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Obviously if anything, he could work at Verizon and take your job Mike, you are a worthless rep that doesn't know what customer service is if it hit you in the face.

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mike
No town, US
Sep 21, 2009 8:42 pm EDT

You went out of your way to complain about $3? Seriously, get a job. McDonald's is hiring.

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2:28 pm EDT
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Verizon unauthorized text

Verizon wireless is allowing companies to send unauthorized test to my phone, and verizon is charging me 9.99 for each one. Verizon says that I need to call the companies. When I have called they are bogus. The fact is that my payment is going to verizon, not these companies that they speak of. It is considered "premium test messaging" which I never signed up for, so I should not even be allowed to recieve these text. Who do you contact?

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ZOYIEBMW
GOLDEN, US
Sep 18, 2011 3:31 pm EDT

THEY DID THIS TO ME AS WELL FOR A COUPLE OF MONTHS. I PAY MY BILL TO VERIZON AND IF THEY CAN'T PROVE THAT I AGREED TO ANYONE CHARGING ON MY ACCOUNT... THEN THEY NEED TO REVERSE IT AND NEVER LET THEM DO IT AGAIN. I AM DEALING WITH VERIZON ON ANOTHER ISSUE NOW. THEY AGREED TO A CONTRACT ON THE PHONE AND NOW THAT I HAVE THE PHONE AND THE CONTRACT (WHICH DIDN'T STATE THE AGREED UPON AMOUNT) THEY SAID IF I WANTED TO LISTEN TO THE RECORDED CONVERSATION THAT I NEED TO SUBPOENA THE INFORMATION. IF ANYONE EXPERIENCED THE SAME TYPE OF PROBLEM THEN LET ME KNOW. I AM GOING TO SEE IF THERE IS ENOUGH OF THIS GOING ON TO FILE A CLASS ACTION SUIT. ZOYIEBMW@GMAIL.COM

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myfraudulentcompany.com
syracuse, US
Aug 30, 2011 7:26 pm EDT

my opinion is to reply back to the text STOP and when you send that you should get another text back saying that it is canceled When I did that I was charged for another $9.99 SMS Premium text message

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Ranaelinn
Des Moines, US
Mar 29, 2011 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My 18 yr old fulltime high school student has a cell phone bill for 1 month of 687.00 in international texts that he did not make . These texts were going to Austria and the Rep of Africa. Called Verizons to ask them to check into this for us as we didn't send these text messages. We spent 2 weeks waiting for them to check with the "fraud" dept as Cust. service also thought this was a fraud . All they can tell us is that the texts DID come from this phone but that WE WILL be held reponsible . The texts were going 24 hours a day for the entire month. We were able to track down a web site that was on one of the pic texts msg and it is a computer generated site... Verizons can not look at anything on the internet to see that we have down THEIR leg work. I have turned this into the Att General of Iowa and heard nothing back as of yet. Verizons did give us a credit of 210.00 towards the bill. Still leaving us to pay 487.00 . Not gonna happen. Verizon and I have never had issues in the past. Feel like they have let me down by NOT helping me get to the bottom of this.

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MzDimples
Kansas City, US
Sep 17, 2010 9:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yankee that happen to me a few months ago. I called Verizon and talked to a representative. The rep took my information and credited my account for the two months I was charged. Then I had him put a block on my phone to avoid it happening again. Most people don't know, when you go on the Internet and surf if the site asks for your mobile number and you provide it to them, this could be a way they get your information and make these monthly charges. I know mine was for getting information from surrounding restaurants and recipes.

WARNING! Always read the fine print before you submit your information. I didn't know that I would be charged for each month for this service until I went back and read it. Luckily I kept the code in my telephone and was able to resolve this issue with Verizon. Then I called the company and they immediately canceled the services, so they would not charge me any more.

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crystal.b803
columbia, US
Sep 14, 2010 1:49 pm EDT
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Just reply stop, u can call verizon and get the website and name of the company and contact them directly for a refund! The block stops most, and if u have the block and a charge comes through they will credit it back. But never put your number online because thats where it comes from.

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drew1429
Asheville, US
Apr 21, 2010 11:34 pm EDT

this is a 3rd party deal all the way. Verizon does not charge anything. the way it works is somehow you've gotten enrolled into this company's trap. ever see the commercials that say text whatever to such and such and get free ringtones, games, whatever? These companys have websites that offer and do the same. These two methods normally get kids. In addition surveys and so forth that users fill out with their mobile numbers are often sold to these company's for this purpose. The devil is in the details, read ALL fine print. well the fine print is they charge you normally something like $9.99 a month. they bill the wireless carrier which then turns the bill over to you. There is no inflation or service fees or anything the carrier imposes. These are easily canceled by sending the word "stop" in a text message to the 5 digit number thats billing you. this number can be found at the end of your detailed billing and shows as premium sms.
Last but not least, realize and accept the fact that this in no way has anything to do with your carrier. They cannot credit i backt to you because they didn't charge you for it to begin with. Be responsible and accept the fact that though you don't know how you got enrolled in whatever acknowledge it was by no fault of your wireless carrier. Normally a quick search online or asking your carrier if they can lookup the company that was charging you will yield a phone number. These are the people to pursue for credits as they're the ones charging you. They may even be able to tell you how exactly you became enrolled in their trap.

Bottom line, place blame where it belongs and pursue the culprit not the wireless carrier. Remember "don't shoot the messenger", your wireless carrier was billed from these people on your behalf not theirs. Above and beyond all else, keeping this in mind, be polite if you do decide to talk to the carrier. I work for one and see it everyday. I'm much more willing to help someone and go above and beyond when your nice. Remember mom saying "treat others how you would expect to be treated"

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wouldntyouliketoknow
noneya , US
Apr 03, 2010 1:12 am EDT

If you would quit using your cell # to think you are getting free ring tones or wall papers or any other crap online where it states please enter your cell # for results or other bs like that then you wouldnt have those charges and if you reply STOP to any text you get besides from people you know you could avoid this problem. PS quit giving your kids cell phones that are on a contract they dont read the fine print if they are between 1-18 dont give them one unless you are stupid they are always on there lines and not yours ha ha ha you [censored]

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emwolb81
Somewhere, US
Feb 24, 2010 7:49 am EST

stop texting for late night hook up sites is my solution to all your problems! or texting those numbers for getting stupid little ringtones!

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BlackListNow.com
Arlington, US
Dec 17, 2009 10:47 am EST

Just Go to www.BlackListNow.com
fill out a simple form explain what happened.
YOU will be amazed how quickly the BlackListNow.com lawyers and media department will have your concerns resolved.
They do charge $5.00 -- If you want to share in the proceeds of the class action lawsuit.
Or you can make a FREE report and NOT share in the proceeds..

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ccbynum
Heflin, US
Dec 17, 2009 10:38 am EST

I just signed with Verizon 2 months ago and was hit with the $9.99 charge this month, I am really mad, would gladly dump them if I could. They have not offered to resolve this yet so I decided to complain to anyone and everyone I could. The FCC, BBB, FTC and of course Verizon have each received long letters detailing the scam. As I have researched on linr I find that there are thousands of victims from all the cell companies, even the prepays. Please take the time to send an e-mail to as many of these agencys as you can, maybe if we all keep hammering we can generate a class action law-suit.

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2:25 pm EDT
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Verizon car phone charger

I have purchsed the $30 car charger from Verizon Wireless with all my new phones because I though they were better quality than the ones you can get from ebay for $5.00. Well my Verizon charger almost caugh my car on fire. I was at the gas station and when I got back in my car I saw somethig smoldering between the seats. It turned out to be my cell phone charger it had short circuited and smoke was coming from it. I took it back to Verizon store in Columbia, MD and they said it was out of warranty so they wouldn't replace it but they would give me 20% discount off a brand new one. Yeah right ebay purchase for $5 on the next one.

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so upset with verizon wireless
Curtice, US
Jan 18, 2011 10:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

oh my word that just happened to us with a brand new car charger from verizonwireless. smoke was rolling out of our truck.

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youngboi85
Omaha, US
May 28, 2010 4:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Then why would Verizon put their name on it if they didn't want to accept responsibility?

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jamiec
Sparta, US
Sep 28, 2009 7:04 pm EDT

its not really verizon wireless' fault that there was a short int the charger and verizon wireless did its best to try to help w/ your next purchace

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12:14 pm EDT
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Verizon sent me to collections for no reason

When my husband was stationed at a new post we did not have Verizon coverage there and had to switch carriers. I paid my Verizon bill off in June 2008. Since then they have sent my claim to TWO different collection agencies. I have a copy of the check that Verizon deposited and I faxed as well as sent it to the first collection agency. Now a second collection agency is contacting me and Verizon refuses to talk to me until the balance is paid. IT HAS BEEN PAID SINCE JUNE 2008!

I have emailed customer service and requested the phone number to a supervisor. If I do not get that then I will start contacting their corporate office as well as BBB. They have put a huge black mark on my credit report and is drastically lowered my score. I am completely dissatisfied and will NEVER recommend that ANYONE use their services for ANYTHING.

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antiverizon
N Ridge, US
Jan 28, 2010 5:55 pm EST

As of tonight I have paid my verizon balance in full...TWICE! After almost 2 years of not having verizon wireless i was sent a collection notice stating i owed $64.00 (It was the first notice in almost 2 years also) I contacted verizon where i was told they could not discuss the matter and to contact the collection agency, this was after much discussion. I was then directed to "pay the bill so it would no longer be listed negative on my credit report since its just $64.00 and wouldnt be worth the time fighting it since the final decision is made by verizon anyhow" Unfortunately they are right. I was bullied into paying a bill that wasnt just. I would never recommend verizon nor will ever use it as a carrier, hope whoever reads this makes the same choice.

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2:08 pm EDT
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Verizon scam and cheating

I over payed an old Verizon account $300 way back in April. I cannot seem to get anyone to cooperate with me with getting my money back. The last time I called I was assured it was taken care of and even got a confirmation number. When I still didn't get my refund I gave them the confirmation number they didn't have it on file! They keep telling me they "can't find an account under that account number" but I keep getting the statements in the mail showing me my credit due!

How can a company not be able to pull up someone's account by the account number or invoice number? How can they give a confirmation number that is not legitimate? What do they think I'm going to do? Give up on getting my $300. I don't think so. $300 is still a lot of money to me. I'm not going to go away. I want my [protected]@cking money!

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zienna
Pittsburgh, US
Apr 03, 2010 9:05 am EDT

I made a payment last monthe of $141.00 and they took that and another payment of $141.00 out of my account. I called several times regarding this matter and to have one payment refunded back to me. Several reps. told me that the monies would be placed back into my account one even went as far as tell me that it would be in by the 3 of April surprise! it is not. I called and I get some F#@*ing foreigner telling me that it was reversed on the 2nd of March. My bank was on the other line they checked and even said it was not reversed. Now they are saying they have to do some investigating. What a bunch of theives. If I can find a DSL service better than Verizon I'm going for them and telling anyone else who has Verizon what a bunch of rip off they are. I want my F#@*ING MONEY BACK. Puts jobs back into AMERICA where they belong no some F#@*ING foreign country

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4:55 pm EDT
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Verizon radio commercial

I hate the verizon network comemricial where it is all people yelling to each other becuase their network is slow ("ben thanks for the flowers I thought you hated me lol") it is so annoying and stupid and irritatitng. I turn it off every time it comes on the radio. if it is this annoying to have me "yelling" in a message can you imagine how annoying it is to hear it on the radio every 15 minutes? it is the worst. commercial. ever! people do not like to hear other people yelling. it puts them on the defensive. if you have any brains at all you will stop running that horrible commercial!

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blerg
linco, US
May 18, 2010 5:56 pm EDT

Dear ANN, you type like you are YELLING...A LOT.

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troublemagnet
Westchester, US
Sep 10, 2009 11:43 am EDT

I love the commercial. It is hilarious... and the fact that you complained about it means you remember it, which is what they are trying to accomplish, getting noticed.

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8:18 pm EDT
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Verizon verizon add rocket communication & pba voicemail to our bills

Verizon has added other providers /third party to our bills. We did not authorize these charges and Verizon will not remove them. We are billing billed by the following companies on our verizon bills:
1. Rocket Communications/Enhanced Services - Charged us 12.95 per month since Dec 23, 2008. The number is [protected]

2. ILD/P.B.A Voicemail Services - Charged us 12.95 per month since March 17, 2008.

They don't want to refund us a full credit of our money. Plus Verizon has some sort of relationship with these comapnies. Why did they hide it on our bills.

Thanks,
David Codner

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Verizon total incompetent fools

I was traveling to the Dominican Republic on business recently. Before leaving I accessed the Verizon Wireless website to inquire about roaming charges. I did a search within their website and a news page came up explaining that I could dial *228 to update my preferred roaming list. I would then pay 69 cents a minute. When my bill came, I was charged $1.99 a minute. For 59 minutes used, it was a $76.70 overcharge. I got nowhere with customer service. I kept asking the representative to access the page I was referencing, but he kept telling me that elsewhere on the site, I could see the $1.99 a minute price. I tried to explain that it is not my job to remove incorrect information from their website. I asked to speak to a supervisor but was told that a supervisor would tell me the same thing. I asked that he have a supervisor call me anyway but as you would expect it never happened. By the way, I was a loyal 8 year customer with 5 phones and a data card paying over $300 a month. I have since moved my main business phone to ATT. I will move the other phones as the contracts end. They happily lost thousnads in potential dollars for $76. Total incompetent fools. They do have better coverage in my area though.

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emwolb81
Somewhere, US
Feb 24, 2010 7:57 am EST

So instead of calling them up before you went to DR, you did your own research made your own assumptions and called anyway... well that certainly is your own problem, customer service is a free call you should have called them up and asked them before you went. Instead of calling after when you get the huge bill. Sorry I hate big business as much as the next person, but there is a point where a person has to take advantage of what is offered instead of just assuming what they want to see is right. Bottom line, speak to a rep before you just make assumptions on what you see

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R_H
Albuquerque, US
Dec 19, 2009 4:07 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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12:50 pm EDT
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Verizon fios - adding charges

Verizon tried to sneak an "Internet Security Suite" charge into my bill. When I called to have it removed, the representative was very quick to remove the charge but said "you probably activated this through your email - you have to be careful what you click on." First, I do not open any emails from Verizon because they continue to inundate me with communications even after I signed up for FIOS, so for the last three months I have routed all of their emails to my SPAM folder. Second, if I were to open an email and click on something that was going to incur a monthly charge to my account, the ad absolutely must mention in print somewhere that this would result in a charge. The fact that the representatives are trained to provide this type of response - and to immediately remove the charge without any hesitation - tells me that they are actively engaged in shady business practices and they are counting on the fact that people will not scrutinize their bills. (This charge was hidden under "other services")

Absolutely shameful.

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Rosemarie Barker
Cambridge, US
Jan 21, 2011 8:23 pm EST

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

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5:06 pm EDT
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Verizon awful service

I tried to switch for COX high speed 3.0 to Verizon DSL at a much slower rate but for a lot less money. I was going to give them a 30 day trial to compare and see if it was worth saving the money. The day my order arrived I noticed Verizon sent the wrong router. I attempted to call customer service using the phone number that was on the invoice. After talking to 5 different people at Verizon (none of them with people skills) I was told it was a common error and they would send out the new one and I should receive it in about 10 days or so. I asked if there was a faster way to ship it and she stated No! I then asked if there was any compensation for the error on Verizon part and for having to wait again, she stated there was no way to credit me or compensate me. I told her to just cancel my order all together as I did not want to even try this service if the customer service was this bad. I tried to call Verizon back to see if there was anyone else that could give me better service but I was transferred to another line and was on hold for 45 minutes and then hung up. After reading all of these other complaints, I am glad I stayed with COX High-speed for the extra cost. When I call COX they answer the phone immediately and answer all my questions in a curious & professional manner. COX high speed has been very reliable although it is quite pricy if you do not have cable with them.

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Alex
, US
Jul 28, 2009 6:37 pm EDT

I signes up for their service in November and the very first bill was triple what they said it would be. I called them and they would not offer any help to me. I payed the bill because i had no choice but the next bills to follow were the same and i called them, again no help. I received a shut off notice and called on a thursday to make arrangements to make a payent on that very next day Friday when my paycheck cleared i thought everything was ok, But not so later that very same day they shut off my service! I called them several times to try to make arrangements with them but they would not help me! I did not pay them any money and they added a whole bunch of disconnect charge and but the bill in collections.

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R_H
Albuquerque, US
Dec 19, 2009 4:12 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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verizon customer
Hollywood, US
Oct 17, 2009 6:17 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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3:09 pm EDT
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Verizon megabyte usage

I'm furious. Our government needs to get involved when too much power and freedom is given to companies such as Verizon Wireless. I'm not ignorant in fact, I'm a nurse and didn't see this Megebyte Usage charge coming as didn't many others I assume. The blocks verizon has developed blocked your picture messaging that you pay for. I propose at least a clear written explanation be given upon plan purchase or for government's sakes get involved, we are being wripped off.

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Burt 96
Morrow, US
Oct 30, 2009 10:05 pm EDT

I also had an extra large charge to my September 2009 phone bill for megabyte usage.
Initally I was told if I purchase the $60.00 month wireless card plan I would have unlimited internet usage. Now after 2months of service my verizon bill is over $450.00
I was also told I would have my 20% employee discount applied to my bill. I have been informed the discount does not apply to me since I got the unlimited cell phone package.
Verizon wireless practiced deceat to their costumers and should not be allowed to continue these practice.

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11:08 pm EDT
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Verizon shut down windows os

I thought I had found a great online software tool, created by my Internet company ( all FIOS Services) by Verizon, as there " Internet Security Suite/3", no chance. After downloading and installing the software, during reboot of my Dell hardware with XP Home Edition, the system shut down due to a problem with guess who, yes Verizon Software. It took hours of hold time to get thru to Techs whom I know are thoroughly frustated with trying to solve the problem of not beaing able to boot up windows, so guess what you can't even use your system off line. The Verizon solution, we are sorry your account will be credited for your purchase, you need to go to your hardware supplier and PAY to have them remove and uninstall our malicious software that caused the problem in the first place. By the way, we can't pay you for any hardware service charges, sorry your safe mode will not open either.

I pay them over $2, 500 a year for full FIOS - Phone, TV and Ineternet but not for long.

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6:49 pm EDT
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Verizon return of defective phone

On July 2, 2009 I went to this Verizon store to replace a defective cell phone. The store processed the replacement request and advised me that the new phone would be mailed via FedEx to the delivery address. The phone is my nieces who I have on my account. On July 3, 2009 the replacement phone arrived. We swapped out the battery, boxed the defective phone up and made sure the return label was on the box before we deposited the return box with phone inside in the FedEx drop box outside the above mentioned Verizon store as instructed and this was done on July 8, 2009. When I received my phone statement in August there was a charge on the bill for this defective phone. I called Verizon and they informed me that the phone had not been returned as of the closing date of the bill. I asked them to investigate and was given a reference number bu the customer service department ([protected]). About 2 days after this request I received a return call from Verizon stating the phone never made it back to their return warehouse. They advised that I call FedEx and have them track it. Since the time the phone was returned I have misplaced the copy of the tracking number. I called FedEx and asked them to track it from the day I dropped it in the FedEx box because I thought they would have a record of what was picked up on that date since they have a scanner and can scan the tracking number. FedEx advised me that they only keep information for 7 days which I find very hard to believe. There has to be a record somewhere in their organization of what was picked up at that box on July 8, 2009. I am trying to resolve this but am getting no help from either Verizon or FedEx on this. Verizon states I am responsible for the return of the defective box and if it is not found then they will charge me $279.00 whic is excessive for a broken phone. I feel that FedEx has to have a record on that return box somewhere and they are just not willing to help with this. I have no reaosn to keep a defective phone and I do have a person who was there when I dropped the return box.

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epkathy
Evergreen Park, US
Aug 24, 2010 11:32 am EDT

I am also having problems with Verizon wireless. I sent back a phone months ago which they say they never recieved. This is not the first time I've had this problem. The last time this happened they eventually found the phone somewhere and I was credited the cost of the phones. Well this time the phone was never recievd buy Verizon and FedX has no record of the tracking number being used. FedX was very helpful and eventually I was given to someone who found many "lost phones" in their lost and found. According to FedX none of them was mine. I gave Fedx the ESN# for the phone to help identify my phone. I have put in a claim at Fedx which is only insured for $100.00. That is another concern of mine. Verizon only insures the phone for $100.00 and it is a $469.00 phone. So if FedX accepts my claim I will only get back $100.00 on a $469.00 phone. They make it sound like they are doing you a big favor by paying for the return of the phone. At this point I wish I would have paid to have it shipped back via UPS on my own. It would hav been cheaper in the long run. Now I will have to pay $469.00 for a broken phone.

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Verizon - wrongful termination

*shame on you verizon wireless* I was a sales rep for verizon wireless for 4 years. I consistently met and exceeded my sales quota, maintained high percentages in their kpis (key performance indicators), came in on my days off, and received several perfect scores on customer surveys. I was even sent of vacations for recognition in their "winner's circle"...

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9:50 am EDT
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Verizon billing, customer service, etc

Verizon officially sucks. Originally ordered a bundle package and caught on my bill that they did not in fact bundle my services. Now, it is a 2-3 month wait for the "bundle request" to go through... This should have been bundled from the beginning. Thats how I ordered the services! Needless to say, I literally have spent at least an hour and a half on the phone with verizon each time that i've had to call them. You get bounced around from one rep to another and at the end... Nothing was accomplish or rectified. They never have a supervisor available. When they are supposed to call you back... They don't. Game packages, protection packages, extra modems... All billed to me when I specifically detailed I did not want this things. Worse worse worse absolutely worse experience ever. Too much to write about, but have only had them for 2 months and have had 5 discrepencies with this company. Dear: time-warner cable, please provide services in norfolk, va asap! We'll gladly give you our money.

-pissed off verizon customer

We just moved to va from tx. If you can avoid verizon's residential services in norfolk area. Please do. Save yourself the headache and hours on the phone arguing with customer service.

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10:22 pm EDT
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Verizon horror story about fios

I recently had FiOS installed in my home. After the first time the "set top box" (cable box) was turned on there were problems.
Accross the screen, purple pixels appeared. The installation tech said "OH whats this" with a puzzled look on his face. He unplugged the HDMI cable, powered down the cable box and then powered it back on. The pixel problem went away but the TV turned on and off on its own a few times, then came on with no obvious resolution problems.
A couple of hours later I go to watch TV and I had the same problem with it turning on and off. Only this time the TV came on with only grey and black bars running vertically on the display. Sweet right, I call that crystal clear reception, way better than ComCast. Ha I was getting pissed at this point.
I called the Joke center, I mean call center for some technical support and I got no technical anything. They got the issues the cable box was having to work right, and then passed off the damage done to my TV as NOT THERE PROBLEM. The only thing I was told is "Sir our equipment works fine, Your TV is broken". DURRP I know the TV is broken your equipment did the damage. "Well sir I am not trained to fix Samsung TV's".
Those scoundrels, (old school Batman saying) There trying to tell me that Year and a bit old TV, the one that I researched the hell out of to find the most reliable, was going to break and it is simply a coincedence that their equipment was installed around the same time.

Don't Use Fios at all the quality is not any better than the service your using now.

DON'T USE VERIZON their customer service sucks.

Show any body who is planning on using Fios this warning Please.

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Unhappy Cali Customer
Redlands, US
Sep 24, 2009 1:21 am EDT

I am having the same exact problem. The first couple days were fine. Except that every once in a while when I turned the TV on I would get a bunchof purple pixels scattered across the screen. Over time my TV would take longer and longer to turn on and you can hear the switch in the back of the TV going off and on. Sometimes after ten minutes of that, the TV would finally go on but I would just get multi-colored vertical lines across the entire screen. Currently my TV wont even go on. It will switch on and off for hours with no picture ever coming on the TV. I actually take the power cord out of the TV just to stop the clicking.
Can anyone help?

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12:01 pm EDT
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Verizon international charges

I recently received a bill for around $300 from Verizon for 8 international calls to Zimbabwe. The calls went unanswered and I later found that the phone for the number did not work. although I got a ring tone. Since the Zimbabwe phone system is not reliable I waiting for up to 7 minutes per call to see if it would be picked up. When I complained to Verizon that they had charged for call that were unanswered I was told that all calls, including internal US ones, were charged from the moment the ring tone starts. I find this hard to believe and have never heard of this extortionare method before now. Am I being fobbed off?

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jb12345
Marietta, US
Dec 08, 2009 11:12 pm EST

unfortunately this is true with all cell phone companies, from the time the phone shows connected the minutes are being used and when you hit end is not always when the call ends as some times there is a display.

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11:32 pm EDT
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Verizon deceptive sales / erroneous billing / poor customer service

My wife and I have been customer's with Verizon for many years. We have a joint service account with two separate phones and lines. Very recently and one year into the service contract (2 year contract), my employer offered me a phone for work that I could also use for personal use. The phone was through a different company (the new Palm Pre via Sprint, which is awesom bye the way). Couldn't turn it down. Because I didn't want to get hit with their ridiculous early cancellation fee (up to $175), I decided to give the phone to my son and we would honor the two year contract. I ported my current mobile number to my new phone with Sprint so that all my clients, friends, etc could still get a hold of me. I then went to the local Verizon at Hill Road in Ventura to have them activate a new phone number on the existing phone for my son. I asked several times whether there would be ANY fees and the sales person (Jerry) said no...only a $9.99 month by month charge and any cancellation fee would only apply if my wife cancelled the joint contract account all together. A few days later we recieved a bill in the mail, which included a $140 early cancellation fee. Of course, I went down to the local store on Hill Road and after waiting (they make you take a number) for 45 minutes, explained the situation calmly and they proceeded to give me the run around. I was of course upset and made it clear that I was not happy. The manager asked me to leave the store, so I left. This is the absolute worst company that I have ever dealt with...what happened to "the customer is always right"? If you are smart, you will have done some investigation and read this. Find a company that is customer friendly, even if you have to pay a little more. We will not pay the $140 and could possibly hurt our credit...but oh well - don't reward bad behavior. It's not even the money. It's the fact that they lied and even if they thought it was an honest misunderstanding, they need to work on retaining existing customers and not just signing up new suckers. By the way, if any of you idiots at Verizon want to take a postive step in the right direction, my cell phone (with Sprint) is [protected].

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verizon customer
Hollywood, US
Oct 17, 2009 6:20 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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